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Simple Pricing

All our business phone services include:

Unlimited VoIP + Desktop Phone Options

See Our Offers  Schedule a Call 
Available
Features
Essentials
$19.99
per user/per month
Monthly/Annually
$14.99
per user/per month
Monthly/Annually
Professional
$24.99
per user/per month
Monthly/Annually
$19.99
per user/per month
Monthly/Annually
Ultimate
$34.99
per user/per month
Monthly/Annually
$29.99
per user/per month
Monthly/Annually
Save $5 user/mo!
100+ Phone Features
More than 100 features included by default, and all designed with the business user in mind, so you won't need special training or IT help to use them. Call forwarding, find me/follow me, ring-all, routing, simple queues and voicemail are just a few of the features you'd expect with an enterprise phone system.
Unlimited Calls
Unlimited calling in the USA + Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, UK. Only US-Based DID, or direct inward dial, telephone numbers are provided.
Unlimited Basic Queues
Shorten wait times when it’s easy for the first available sales, billing or support expert to answer.
Auto Attendant
Your automated greeting with extensions help callers get to the right place.
24/7 Gold Support
We’re one of the few cloud VoIP and UC providers with around-the-clock support.
Fonality Academy Training
Fonality Academy contains a variety of educational resources for phone system users, administrators, and solutions integrators. Choose from four delivery methods to meet your needs.
Softphone
Most people still like to use desk phones (we do), but if you want to skip the phone and just use a headset connected to your computer, our softphone is built into HUD, and it's free. You can also bring your own softphone to our Essentials package. 
Heads Up Display™ (HUD) Web
If you don't know about HUD yet, you have to click on this link to learn more.  It will blow your mind. Take a tour now.
HUD Mobile App

Our most popular HUD features on Android and iOS smartphones and tablets.

Click to Dial Browser Extension
Simply click any phone number in your web browser to dial your Fonality phone.
Helpful Integrations (connect tools you use)
We live in the apps you live in. Our integrations between communication and business systems shine.
Audio Conferencing
Hold meetings, sales calls, and training sessions without paying anyone else for the privilege.
On-Demand Recording
Record calls as they happen, then play or download them for reference later.
Daily Email Reports
Your Admin gets daily emails showing important call data. Use these to inform staffing, training, and operating hours decisions.
Voicemail Transcription
Listening to voicemails is okay, but READING your voicemails - now that's cool. We’ll send you an email with a transcription of each voicemail message along with an audio file. You can read messages in HUD, too.
HD Video Collaboration
Schedule HD interactive video meetings in advance or on the fly – and even share your screen – with up to 50 attendees – all integrated with HUD.
Advanced Call Center Agent License
Add eight enterprise-grade contact center features including advanced call queues, skills-based routing, and real-time reporting. Discover more here.
Desk and Conference Phones
To help your business stay connected, Fonality offers a variety of Polycom and Yealink IP phone systems starting at $5 per user/per month. Ranging from desk phones for your knowledge workers, to executive phones that require more features, we have what you need.
Starting at $5 user/mo
Starting at $5 user/mo
Starting at $5 user/mo
Record All
Always-on recording assists with quality control, training, and compliance.
$20 user/mo
$20 user/mo
Fax Services
Get rid of costly, dedicated analog fax lines with Paperless Fax or FaxLync.
Starting at $10 line/mo
Starting at $10 line/mo
Starting at $10 line/mo
Platinum Support
Benefits include getting your calls answered within five minutes by a Senior Technician, available 6 am – 10 pm CT. Available for businesses with 20+ employees. 
$2 user/mo
$2 user/mo
Full Service Setup
Pricing is based on company size and starts at just $150. A company with 100 or more users can choose Full Service Setup for just $10 per user (one time).
Starting $150
Starting $150
Starting $150
Dedicated Training
The cost of a half-day package is just $750 with a full day available for $1,500. Onsite training may be held anywhere in the U.S. However, travel expenses apply for onsite training not conducted at Fonality’s Los Angeles- or Dallas-area office.
Starting at $750
Starting at $750
Starting at $750

 

Deployment


Fonality is one of the first and only providers to give you the power to decide where your system lives. Your Fonality expert will guide you through picking the deployment option that best serves your business.

Only Fonality offers Public Cloud, Private Cloud, and Hybrid-Hosted®. We’ve even got a soft spot for mixed deployments across multiple locations – even countries. No more waiting for every location to get free of cumbersome landline contracts or upgrade your Internet service.

FAQ's about our business phone services

  • SMALL

    fewer than 25 employees

  • MID-SIZED

    26-100 employees

  • ENTERPRISE

    101+ employees

        Small FAQ Section. Add "FAQ Module" below for additional "Small" FAQ
        +
        What is the installation process?

        As with nearly all things Fonality, we give you options when it comes to setting up your new system. Our setup options are managed by our Customer Onboarding Group and are designed to make your transition to a new Fonality system efficient. Dare we say, painless? Whether you choose Assisted Setup or Full Service Setup, you’ll get off the starting block with your new system in record time. Plus, you’ll always have access to 24/7 customer support.

        +
        How long does it take to start using Fonality once we place an order?
        There are a few factors involved, including your location, deployment options and phone number porting choice. For most customers it can be measured in days or weeks, not months. Our experts will be able to give you a good estimate for your exact circumstances when we contact you to discuss your installation.
        +
        Which edition is right for my business?

        Most customers select the Professional edition, but the detailed comparison chart above shows you what is included with each edition.  If you're still not sure which is right for you, feel free to give us a call at 1-877-FONALITY and we can help you decide.

        +
        How will my users be trained?

        Training is included with your installation service.  For customers who need more in-depth training, additional services are available. We also have online resources including videos, support articles and webinars. Training resources are available in our Fonality Academy.

        Mid-Sized FAQ Section. Add "FAQ Module" below for additional "Mid-Sized" FAQ
        +
        Do I need an IT person to administer my system?

        Absolutely not. Fonality is designed to make installation and use of our system hassle free.  

        +
        What is the installation process?

        As with nearly all things Fonality, we give you options when it comes to setting up your new system. Our setup options are managed by our Customer Onboarding Group and are designed to make your transition to a new Fonality system efficient. Dare we say, painless? Whether you choose Assisted Setup or Full Service Setup, you’ll get off the starting block with your new system in record time. Plus, you’ll always have access to 24/7 customer support.

        +
        How long does it take to start using Fonality once we place an order?

        There are a few factors involved, including your location, and phone number porting choice. For most customers it can be measured in days or weeks, not months. Our experts will be able to give you a good estimate for your exact circumstances when we contact you to discuss your installation.

        +
        Which edition is right for my business?

        Most customers select the Professional edition, but the detailed comparison chart above shows you what is included with each edition.  If you're still not sure which is right for you, feel free to give us a call at 1-877-FONALITY and we can help you decide.

        +
        How will my users be trained?

        Training is included with your installation service.  For customers who need more in-depth training, additional services are available. We also have online resources including videos, support articles and webinars. Training resources are available in our Fonality Academy.

        +
        What equipment do I need?

        Most customers are able to use their existing broadband modems and wireless routers.  We'll send you the phones, so in most cases, the answer is none.

        Enterprise FAQ Section. Add "FAQ Module" below for additional "Enterprise" FAQ
        +
        What telecommunications skills are necessary to deploy the solution?

        No IT skills at all are required to deploy the Fonality solution in the cloud.  For customers who prefer an on-premises deployment, basic networking skills are useful.  If IT resources are not available, we recommend working with one of our trusted partners.

        +
        Do I need special telecommunications experience to administer my system?

        Absolutely not. Fonality is designed to make installation and use of our system hassle free.

        +
        What are my deployment options?

        Fonality offers a completely cloud hosted solution. Or, if you prefer, call control functionality can be deployed on a server at your location.  Either way, our administrative features are available in the cloud for anytime, anywhere access.

        +
        Which edition is right for my business?

        Most customers select the Professional edition, but the detailed comparison chart above shows you what is included with each edition.  If you're still not sure which is right for you, feel free to give us a call at 1-877-FONALITY and we can help you decide.

        +
        What is the installation process?

        As with nearly all things Fonality, we give you options when it comes to setting up your new system. Our setup options are managed by our Customer Onboarding Group and are designed to make your transition to a new Fonality system efficient. Dare we say, painless? Whether you choose Assisted Setup or Full Service Setup, you’ll get off the starting block with your new system in record time. Plus, you’ll always have access to 24/7 customer support.

        +
        How long does it take to start using Fonality once we place an order?

        There are a few factors involved, including your location, and phone number porting choice. For most customers it can be measured in days or weeks, not months. Our experts will be able to give you a good estimate for your exact circumstances when we contact you to discuss your installation.

        +
        How will my users be trained?

        Training is included with your installation service.  For customers who need more in-depth training, additional services are available. We also have online resources including videos, support articles and webinars. Training resources are available in our Fonality Academy.

        +
        What are my financing options?

        Fonality offers the flexibility of subscription (monthly) pricing for both our cloud and on-premises deployment options and all equipment.  For those who prefer, a one time purchase option is also available.

        +
        What equipment do I need?

        With our cloud solution, most customers are able to use their existing broadband modems and wireless routers.  Several server options are available for on-premises deployments. 

        Untitled_design_15Have a Question?
        Call 877-366-2548 or Chat with us.