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Careers at Fonality

Fonality careers

Opportunity is Calling

Fonality’s team of smart, talented professionals go the distance to deliver outstanding products, services and support to our customers.

We are a team of roughly 280 engineers, support professionals, operations and finance experts, sales reps and marketers who work together to delight our clients and have a little fun. We value transparency, teamwork and accountability.

If you’ve got what it takes to help us thrill our clients and have a great time doing it, check out these open positions:


Open Positions

Engineering and IT

Network Engineer - Culver City, CA

Fonality seeks a Network Engineer to join our Infrastructure and Operations organization in Culver City, California. Ideal candidates have at least five years of hands-on, professional experience in one or more of the following: Cisco IOS, JunOS, BGP, OSPF, CentOS or Redhat Linux, telecommunications facilities, data center operations, incident escalation, project management, and related professional disciplines.

QA Engineer - Culver City, CA

We are seeking a QA Engineer in our Culver City office. This person will be responsible for supporting test lab setup, documentation, execution and management of QA test plans and cases, tools, and best practices in a way that will produce high-quality, secure applications/software that will meet functional requirements. The ideal candidate will provide both preventative actions to avoid similar future problems, and to make recommendations on corrective actions to resolve existing product and customer problems. 

 NOC Technician - Culver City, CA

Fonality seeks a Network Operations Center (NOC) Technician to work morning and afternoon shifts in our network control facilities in Culver City, California with regular travel to data center locations in downtown Los Angeles.  Typical candidates have at least 2 – 5 years experience in one or more of the following: Dell rack-mounted servers, copper and fiber optic cable management, cross-connect panels, console operations on various network devices, Linux and/or Unix administration (various flavors), shell scripts, network administration, Voice Over IP (VOIP), Internet technologies, telecommunications facilities, Apache and other web servers, Perl, Java, multi-tier application stacks, MySQL, MacOS, Windows, spreadsheets, word processing, computer, data storage, backup and recovery, disaster recovery, customer service, incident escalation, project management, database administration, network control center operations, control rooms, call centers, IT helpdesk, tier one service desk, video and broadcast control rooms, and related professional disciplines.

System Administrator - Culver City, CA

Fonality is seeking a System Administrator to join our Infrastructure Operations team.  As System Administrator, you'll share responsibility for all Linux systems used in production, staging, and development environments.  The Fonality network consists of 600+ Linux servers across several data centers.  Our systems integrate multiple continents and provide the backbone for a global distribution of thousands of VoIP PBX systems.

Technical Support Engineer(s) - Culver City, CA

Fonality is seeking Technical Support Engineers to support our customers by phone and email. If you have previous technical support experience, great communication skills, and the desire to learn everything there is to know about Linux, Networking, and telephony, this may be the perfect job for you.

Installations Engineer  - Culver City, CA

We are seeking an Installations Engineer to join our Customer Onboarding Group. Working closely with Fonality Project Coordinators, the Installation Engineer is responsible for delivering system design, configuration and implementation services to new customers.

UI Developer - Culver City, CA

Fonality is looking for a UI Developer with JavaScript experience. We are in the process of re-engineering our entire product line as well as our highly integrated sales and provisioning systems.  Part and parcel of the re-engineering effort is to streamline the product line and consolidate purchasing, billing, and provisioning subsystems to enable more scalable operations and improve the customer experience.

Perl Developer - Culver City, CA

We are seeking a Perl Developer with experience creating both backend and web applications. Our primary product consists of a high-level, intuitive, web-based interface to the open-source PBX software Asterisk. We've also built various other desktop applications and APIs that interface with our system and Asterisk. You’ll be responsible for developing, testing, and maintaining new and existing systems written in Perl within a Linux environment.

 Provisioing Technician - Hawthorne, CA

We are looking for an experienced Provisioning Technician to join our team in our Hawthorne warehouse. You will work closely with sales, customer support, and management to ensure maximum provisioning efficiency (internal and external), and optimization of on-hand inventory. You will be responsible for light hardware assembly, software installations, and QA of Fonality systems. The ideal candidate will also have experience scheduling and shipping materials, resolving order issues, and have a good understanding of inventory control. 

 

Sales and Marketing

Channel Development Manager - Plano, TX 

We are seeking an experienced Plano,TX based Channel Development Manager, who is passionate about evangelizing emerging technology. This position will engage, manage and develop Fonality’s reseller channel. The world-class channel reseller organization that you help develop will be the vehicle for the majority of Fonality’s sales growth in the coming years. You will be expected to assess ongoing business needs, communicate effectively, administer the necessary steps to further develop their sales staff, and manage a timeline through their first sales and revenue production with Fonality.

Channel Account Manager - Plano, TX 

We are seeking an experienced West Coast based Channel Account Manager, who is passionate about evangelizing emerging technology. This position will engage, manage and develop Fonality’s reseller channel. The world-class channel reseller organization that you help develop will be the vehicle for the majority of Fonality’s sales growth in the coming years. You will be expected to assess ongoing business needs, communicate effectively, administer the necessary steps to further develop their sales staff, and manage a timeline through their first sales and revenue production with Fonality.

Strategic Account Manager - Plano, TX 

We are looking for a Strategic Account Manager who will be responsible for maintaining and expanding relationships with an assigned portfolio of existing customer accounts. This position is responsible for achieving sales targets and other defined objectives. This position will report to Fonality’s Director of Global Account Management.

Senior Account Manager - Plano, TX 

We are looking for a Senior Account Manager who will be responsible for maintaining and expanding relationships with a assigned portfolio of existing customer accounts. This position is responsible for achieving sales targets and other defined objectives. This position will report to Fonality’s Director of Global Account Management.

Corporate Sales Executive - Plano, TX 

We are actively recruiting a Corporate Sales Executive to join our sales team in Plano, Texas. In this position, you will be responsible for sales activities and new lead generation through close of sale, in a nationwide territory. In addition, you will work with the sales management and marketing teams to generate new revenue and to achieve long-term business goals in line with Fonality’s vision and values.

Account Manager - Plano, TX 

We are seeking a determined Account Manager responsible for out bound calling into our expanding customer base. This strategic hire will significantly impact Fonality’s future growth through increased marketing presence into prospect bases both warm and cold.  The ideal candidate has excellent communication skills, great customer service skills, a professional demeanor and an ability to learn a variety of sales techniques to capture mindshare and engage customers.

Field Marketing Representative - Plano, TX 

The Field Marketing Representative will be responsible for growing and maintaining our existing clientele in the Insurance business. Our target markets would include captive and independent insurance agencies. 

SMB Inside Sales Executive - Plano, TX

We’re looking for a SMB Sales Exec to join our SMB sales team. The Sales Executive will be responsible for sales activities from new lead generation through close of sales in a nationwide territory.  They will work with the sales management and marketing teams to generate new revenue and achieve long-term business goals in line with Fonality’s vision and values. The professionals we are seeking are self-motivated, high-energy, competitive individuals, with established relationships that can be leveraged for the purpose of gathering qualifying information, uncovering needs, and generating sales for Fonality.

Business Development Representative - Plano, TX 

The Business Development Representative will focus to increase the qualified pipeline of new opportunities for our direct sales team by speaking/interacting with prospective customers, understanding their needs and building a solid pipeline of qualified leads. The ideal candidate has a proven track record of achieving measurable goals in sales qualification though we also welcome those with no actual sales experience but who are passionate for creating and developing new customer relationships.