Careers at Fonality

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Opportunity is Calling

Fonality’s team of smart, talented professionals go the distance to deliver outstanding products, services and support to our customers.

We are a team of more than 250 engineers, support professionals, operations and finance experts, sales reps and marketers who work together to delight our clients and have a little fun. We value transparency, teamwork and accountability.

If you’ve got what it takes to help us thrill our clients and have a great time doing it, check out these open positions:

 

Customer Service and Techncial Support Engineering and IT
Finance and HR Marketing 
Product Management  Sales

 


Open Positions

Customer Service and Technical Support

Esclation Speciliast - Plano, TX  

Fonality is looking for an Escalation Specialist in our Plano office who will be responsible for processing service reduction, cancellation and credit inquiries. Reporting to the Escalations Account Manager, the candidate will build and maintain relationships with existing customers as well as review and execute customer retention policies. The ideal candidate will have strong communication skills along with a desire to learn the Voice of IP industry.

Technical Support Engineers - Culver City, CA 

Fonality is seeking Technical Support Engineers to support our customers by phone and email. If you have previous technical support experience, great communication skills, and the desire to learn everything there is to know about Linux and telephony, this may be the perfect job for you.

Engineering and IT

User Interface Enginneer - Culver City, CA

We are seeking a User Interface Engineer to join our growing engineering team in Culver City, CA. This position will be responsible for designing the UI architecture, interface, and interaction flow of new and existing web and mobile applications. The UI Engineer will help transform new and existing product ideas into intuitive, engaging experiences, as well as refine existing materials and products. This is a senior-level position, and the successful candidate will work closely with the engineering and development teams.

iOS Developer - Culver City, CA

We are looking for an iOS Developer for our growing Engineering team in Culver City. This person will be responsible for development and design of Fonality’s UI architecture and interface for our next generation iOS applications. The candidate will participate in design sessions, work closely with product & other non-technical staff, perform heads down development, work with QA on test plans, and create necessary documentation.

Manager of IT Systems Administration - Culver City, CA  

We are seeking a Manager of IT Systems Administration who’s primary responsibility will be to ensure a high degree of operational stability by effectively managing hardware, software, phone, and basic network support to the entire user community including remote workers. Operational stability is established by ensuring restoral procedures are maintained and tested. Production management procedures are needed to address any service disruption from a defect to a disaster. This position ensures that a high level of end user satisfaction is maintained by providing operational stability. The IT System Administration manager works with Director, IT to develop standards, policies and procedures.

Finance and HR

Accounting Clerk - Plano, TX

We are seeking an Accounting Clerk to join Fonality’s growing Finance team in Plano, TX. The Accounting Specialist will be responsible for helping the team with various Accounting responsibilities including account reconciliations, month-end journal entry uploads, entering AP invoices, as well as support for various audits. The ideal candidate will be a recent graduate from a four year university with a degree in Accounting.

Marketing

Online Marketing Manager - Plano, TX  

Fonality is seeking a highly motivated Online Marketing Manager to work in our Plano office. The individual will be a key player in Fonality’s marketing team and be responsible managing and optimizing SEM campaigns, website retargeting, tracking and analyzing key marketing performance metrics for continual improvement.

Marketing Campaign Manager - Plano, TX  

Fonality’s Demand Generation Team is looking for a Marketing Campaign Manager who will be responsible for designing and executing innovative marketing campaigns. This position requires creativity and the ability to shape raw information into tangible value, to create meaningful messaging for targeted audiences across specific market segments, industries and roles, and translate this in to effective campaigns.

Product Management

Senior Product Manager - Culver City, CA

We are seeking a Senior Product Manager to lead all aspects of our product lifecycle from requirement to development, QA, Alpha/Beta, and post-release under the direction of the Vice President of Product Management. The ideal candidate will have mix of Project Management and Product Management skills. The Product Manager will track and report milestones to senior management throughout the product development life cycle, from early-stage feasibility through all design phases, up to and including qualification testing and transition to production.

Sales

SMB Inside Sales Executive - Plano, TX 

We’re looking for a SMB Sales Exec to join our SMB sales team. Fonality’s SMB team is paid on a generous base plus commission and will be responsible for sales activities from new lead generation through close of sales in a nationwide territory.  The Telecommunications Sales Exec will work with the sales management and marketing teams to generate new revenue and achieve long-term business goals in line with Fonality’s vision and values. The professionals we are seeking are self-motivated, high-energy, competitive individuals, with established relationships that can be leveraged for the purpose of gathering qualifying information, uncovering needs, and generating sales for Fonality. 

Channel Account Manager - Plano, TX 

We are seeking an experienced Dallas based Channel Account Manager, who is passionate about evangelizing emerging technology. This position will engage, manage and develop Fonality’s reseller channel. The world-class channel reseller organization that you help to develop will be the vehicle for the majority of Fonality’s sales growth in the coming years. You will be expected to assess ongoing business needs, communicate effectively, administer the necessary steps to further develop their sales staff, and manage a timeline through their first sales and revenue production with Fonality.

Strategic Account Manager - Plano, TX  

We are looking for a Strategic Account Manager who will be responsible for maintaining and expanding relationships with a assigned portfolio of existing customer accounts. This position is responsible for achieving sales targets and other defined objectives. This position will report to Fonality’s Director of Global Account Management.