Sep 22, 2014 12:06:00 PM
It's easy to get unified communications wrong. There are enough people out there with poor enough judgment that even the most simple system can be messed up - but that's why we have tech staff, isn't it? In order to preserve the state of the world as it is, with all of our technology and our hotels and our finely crafted German chocolates, we need to make things user friendly, so that even the most boneheaded person we know can use something without it shattering to pieces. This isn't even the Fonality motto - although we do believe in keeping idiots from ruining things for everyone else - the company that we most think of as stupid-proof is Apple. If you want to know why that is so pertinent today, take a look at this video.
Topics: Cloud VoIP
Sep 17, 2014 8:00:00 AM
The need to improve customer service, take advantage of growth opportunities and recover following a disaster: These three very different scenarios faced by insurance agencies were all resolved successfully in part with improved communications. In all three cases, a modern business phone system from Fonality played a role.
Sep 15, 2014 1:53:00 PM
For an insurance agency, modernizing a communications system often means making a decision between hosted and on-premise solutions. Each has distinct advantages, though with the right vendor it’s possible to leverage the strengths of both.
In a hosted or cloud-based service, the hardware and software are owned, managed, and operated by the provider. Service is accessed using the Internet. Some benefits:
Sep 11, 2014 9:00:00 AM
For many insurance agencies looking to modernize their communications systems, the first decision is between a traditional phone service and one based on Voice over Internet Protocol technology. VoIP technology has ushered in a new way of thinking about workplace efficiency through unified communications. Let’s look at both options.
A traditional telephone solution uses the Public Switched Telephone Network (PSTN), which gives each call its own private bandwidth pipe from end to end. It’s kind of like someone giving you a private two-lane road whenever you and a friend want to drive somewhere. It’s wonderful, but there’s a lot of unused space in front and behind. And while this solution is the most reliable, it is also more expensive.
Sep 11, 2014 8:30:00 AM
You may not think you share anything in common with a towering movie star like Jennifer Lawrence, the talented face of the Hunger Games franchise and possessor of a certain highly sought-after golden statue. But while Lawrence may punch into work alongside Christian Bale and Bradley Cooper, there's at least one thing that makes her just as normal as the rest of us: she apparently has a case of bad passworditis.
Sep 10, 2014 8:00:00 AM
With the go-go days long past, lawyers might feel the urge to dig in and resist investing in updated technology. That would be the wrong instinct, according to the 2014 Report on the State of the Legal Market, produced by Peer Monitor and the Georgetown Law Center for the Study of the Legal Profession.
Sep 9, 2014 12:26:01 PM
The Cloud Partners event in New Orleans is off to a great start and we couldn’t be happier. We love the opportunity to get face to face with our partners. We’ve also got great news. Today, we announced the release of CRM Link for Salesforce.
Fonality CRM Link unites the Fonality business phone solution with salesforce.com’s system, giving our customers seamless integration and an improved experience for users of both tools.
Sep 8, 2014 5:27:46 PM
At the heart of an insurance agency is customer service. But with 65% of those polled saying their agents provide “below average” customer service, it’s clear the insurance industry needs to look for every advantage when it comes to communications with customers. Many agents, recognizing that the telephone is the lifeline to their businesses, are improving their communications systems.
A modern telephone system not only improves customer service, but agent productivity and mobility; and it reduces costs. The improved communication that results helps agencies address six of their most pressing business challenges.
Sep 2, 2014 1:43:42 PM
The competition for personal lines insurance buyers is fierce. After several years of market stagnation due to the housing crisis, rising unemployment and sluggish auto sales, thing are beginning to look up for insurers, but significant challenges to organic growth remain.
Aug 29, 2014 6:45:00 PM
Some companies manage to stay alive through thick and thin, and John W. Sanford & Son is one of those. It began selling insurance in 1864 and is still around today, weathering 150 years of tumultuous change in the process. According to Insurance Journal, the following tips are the reasons it has managed to stick around for so long.