4 Ways to Avoid Making Every Day Inane Answering Machine Message Day

Posted by Maggie Thill

Jan 30, 2015 11:01:04 AM

January 30 is one of those quirky made-up holidays, "Inane Answering Machine Message Day." But let's be honest. That's every day for a whole lot of businesses, homes and cellphones. 

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Topics: Business Phone Systems, Business Communications

Prepping for a Mobile Workplace in 2015

Posted by Maggie Thill

Jan 14, 2015 4:59:19 PM

If you're anything like us, you're counting down the days to your next day off, for obvious reasons. One beautiful day to do whatever you want, whether that be sledding in the newly-fallen snow or vegitating on Netflix (count us among this second group). What most of you probably won't be doing on that day is thinking about updates to your business' mobility solutions, since that falls under the "work" category. But wouldn't you like to reach that free day with the knowledge that you already have a plan in place for enterprise mobility in 2015? To that end, we've put together some tips for getting your office ready for a mobile-heavy upcoming year. Consider these tips now, enjoy your day of rest, and start 2015 off with a running - shall we say mobile? - start:

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Topics: Mobility

Work is no longer from 9-5

Posted by Kristen Cruz

Jan 6, 2015 6:24:09 PM

Remember the days when you actually left work, at work? I don’t either. Sounds fantastic though.

Funny how with communication these days, you may leave the office but you never disconnect from work. When we speak about communication in 2015, the hot topics are centered around mobility and virtual workforce capabilities. That is, of course, if you’re in the business of keeping up the pace and keeping your customers and your workforce happy.

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Topics: Mobility

Top 15 Infographics - 2015 Countdown

Posted by Kristen Cruz

Dec 31, 2014 4:58:53 PM

2015 will be here in mere hours. To celebrate, we're counting down our Top 15 Infographics. Visit our "Infographics" Pinterest Board for the full collection. 

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Topics: Just for Fun

Benefits of Unified Communications for Insurance Firms

Posted by Kristen Cruz

Dec 26, 2014 2:11:00 PM

You're just getting that new firm off the ground. It's been a challenge pulling everything together - what with getting established in the new office space and bringing staffers on board - but now the real work begins. In order to run a successful agency, there are two things that absolutely have to be in place: communication and organization. Without these two things, you can pretty much guarantee that nothing else is going to work. Fortunately, a well-deployed unified communications and business phone system for insurance agencies can go a long way toward ensuring that your firm has the communicative and organizational bases covered so you can move on to the important work of taking on new clients and developing a solid reputation. Here are a few of the ways a UC policy can make life a lot easier for those running a new agency:


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Topics: Insurance, Unified Communications

Happy Holidays from Fonality!

Posted by Kristen Cruz

Dec 19, 2014 4:01:13 PM

Wishing all our customers, partners, industry peeps and friends a happy, safe and magical Holiday! Here's to a great 2015!

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The Most Important Small Business Tools to Have this Winter

Posted by Kristen Cruz

Dec 16, 2014 9:04:00 PM

Unless you're in California soaking up the sunshine, chances are you remember last winter only too well - it was the winter of the Polar Vortex, and the icy season more than lived up to that scary title. For businesses of all types, extreme cold can have repercussions that go well beyond the winter season. A KSTP report points out, for instance, that because the cold weather last year damaged Christmas tree crops and limited the supply, trees selling this year will be more expensive. Not what we want to hear this time of year. 

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Topics: Mobility

5 Reasons you can’t be Without HUD Mobile this Holiday Season

Posted by Kristen Cruz

Dec 12, 2014 10:55:00 AM

1. Never Feel like you’re too far from your “North Pole”

HUD Mobile is truly built with 100% mobility in mind. Traveling for the holidays? Home with the kids during their holiday break? HUD Mobile is there in your pocket, your purse or your hand at all times. Stay connected with your team no matter where you are.


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Topics: Mobility, Heads Up Display

Detailed Call Reporting Puts Your New-Age Business Phone System to Work

Posted by Mustafa Gurleroglu

Dec 9, 2014 12:21:00 PM

When I first opened my insurance agency back in the early 90’s the desk phone and the local White Pages were my only life lines. I must have made at least 70 calls per day looking for new business opportunities. The phone itself was pretty basic. It was able to make and receive calls and I even bought the nifty shoulder support add-on so I had a free hand to scribble down policy notes.

Today, the business phone system is completely integrated into all aspects of my agency.  It has the ability to pre-populate customer data into my CRM system while it’s still ringing, or allowing me to conduct instant policy reviews via collaboration tools with distant clients, to providing a clear picture of employee productivity with call reporting metrics. The latter though, in my opinion the most under utilized tool business tool new agency owners can use.  

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Topics: Insurance, Business Phone Systems

Keep your 2015 Budget out of your Shoebox

Posted by Steve Carman

Dec 5, 2014 4:30:00 PM

Many people who are used to running their own small business keep their receipts by finding some small box they can file everything away in. This "shoebox" mentality toward record-keeping can extend all the way up to the top of major organizations, according to TMCNet. Understanding your own personal shoebox and why it isn't a useful strategy is an important part of growing with your organization and taking on new challenges. As more advanced technology for dealing with various aspects of running a business becomes available, those that don't adapt wind up losing out on the gains that everyone else is making.

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Topics: Business Communications