Top Three Ways To Get The Most Out Of Your Call Conversions

Posted by Amber Newman

Oct 20, 2014 2:10:49 PM

Guest Author: Today's post comes to us from Dave Landry Jr. Dave is an online business journalist with a background in finance and global business communications. In addition to discussing the value of call conversions, his writing also covers globalization, virtual technology and social media marketing. Follow him on Twitter to find more of his writing!

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Topics: Mobility, Business Communications

Say hello to the all-GIF keyboard

Posted by Amber Newman

Oct 9, 2014 1:49:49 PM

With the new iPhone out there, it's clear that the nature of mobility is changing in a big way. Sure, maybe a "phablet" or two already existed in the world, but it's not until this iPhone 6 that the thing has really become ... cool. I mean, seriously, just look at it. The lines have been ridiculous if you want to snag one now, but soon the time will come where everyone can get an iPhone 6. And they undoubtedly will.

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Topics: Remote Work, BYOD

Shellshock Internet Vulnerability Update

Posted by Amber Newman

Oct 6, 2014 5:17:04 PM

The internet has profoundly changed the lives of billions of people and changed the way we work, shop and connect with friends. For most of us, the internet enriches our lives, simplifies tasks both at home and at work and provides a never ending source of information and entertainment. Unfortunately, the network of applications, data and hardware that make up the internet is not immune to attacks from those who wish to do harm for financial gain or other nefarious reasons. From time to time, vulnerabilities are discovered that might enable such a bad actor to gain unauthorized control over systems or hardware that they do not have the right to access.  Shellshock is one such recently discovered vulnerability.

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Topics: Security

Designing an office based on the image you want to project

Posted by Susan Newbold

Oct 2, 2014 1:50:39 PM

We deal with unified communications solutions, but UC isn't the only way for a business to communicate. Indeed, there's one element of enterprise communication that transpires without any words at all. We're talking about how you design your company's office. That's right - far from being something that's utilitarian or even arbitrary, office design should be something that reflects a clear business image. Imagine, for instance, if you're a customer looking for a computer repair store and the one you walk into has all its gadgetry strewn carelessly about without even a semblance of order. Or picture walking into a potential psychiatrist's office only to see that instead of a couch or plush chair, the doctor has only a stiff wooden bench for you to sit on. When it comes down to it, your business' design says a whole lot about the work you do and the quality of that work. To aid you in the design effort, we're offering tips based on the kind of business image you're trying to generate.

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Major business risks that paid off

Posted by Brandon Price

Sep 25, 2014 11:00:00 AM

Every day, perhaps even every hour or minute, we assess relative risks and rewards. Should I drink this third cup of coffee to boost my productivity, or do I risk staying up all night? Should I take the subway home and pay $2.50, or walk and risk getting rained on? However minute, these are questions we face as people all the time. Consciously or not, we're always weighing risk and reward. Now take these rather benign situations, multiply them by an importance factor of about 1,000, and you have the risk-takers of the business realm - people who've rolled the dice and come out on top. Here are some examples of people who've taken major risks and ended up better for it: 

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Topics: Management, Just for Fun

Top 5 technology trends for lawyers

Posted by Daniel Smith

Sep 23, 2014 11:00:00 AM

Nobody said being a lawyer was easy work. From meeting with clients to juggling case files to making sure you've got all your ducks in a row for court, being a litigator of any kind is a totally immersive job. Fortunately, lawyers don't have to do it alone - they have technology to fall back on. Here are some of the tech trends currently being leveraged by those in the legal profession:

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Topics: Tools, Legal Industry

Dropped iPhones and dropped calls - keep your VoIP from ruining your life

Posted by Susan Newbold

Sep 22, 2014 12:06:00 PM

It's easy to get unified communications wrong. There are enough people out there with poor enough judgment that even the most simple system can be messed up  - but that's why we have tech staff, isn't it? In order to preserve the state of the world as it is, with all of our technology and our hotels and our finely crafted German chocolates, we need to make things user friendly, so that even the most boneheaded person we know can use something without it shattering to pieces. This isn't even the Fonality motto - although we do believe in keeping idiots from ruining things for everyone else - the company that we most think of as stupid-proof is Apple. If you want to know why that is so pertinent today, take a look at this video.

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Topics: Cloud VoIP

Improved Communications Credited in Three Insurance Agency Successes

Posted by Susan Newbold

Sep 17, 2014 8:00:00 AM

The need to improve customer service, take advantage of growth opportunities and recover following a disaster: These three very different scenarios faced by insurance agencies were all resolved successfully in part with improved communications. In all three cases, a modern business phone system from Fonality played a role.

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Topics: Insurance, Business Communications

Communications Options for Insurance Agencies: Hosted or On-Premise?

Posted by Susan Newbold

Sep 15, 2014 1:53:00 PM

For an insurance agency, modernizing a communications system often means making a decision between hosted and on-premise solutions. Each has distinct advantages, though with the right vendor it’s possible to leverage the strengths of both.

In a hosted or cloud-based service, the hardware and software are owned, managed, and operated by the provider. Service is accessed using the Internet. Some benefits:

  • Quick set up – New users can be added in minutes, new locations in several hours.
  • Reduced cost – Hosted services eliminate the need to purchase equipment and software, and don’t include the maintenance contracts that go along with them.
  • Simplicity – Because everything is web-based, no specialized training or operational expertise is required.
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Topics: Insurance, Business Communications

Communications Options for Insurance Agencies: PSTN or VoIP?

Posted by Susan Newbold

Sep 11, 2014 9:00:00 AM

For many insurance agencies looking to modernize their communications systems, the first decision is between a traditional phone service and one based on Voice over Internet Protocol technology. VoIP technology has ushered in a new way of thinking about workplace efficiency through unified communications. Let’s look at both options.

A traditional telephone solution uses the Public Switched Telephone Network (PSTN), which gives each call its own private bandwidth pipe from end to end. It’s kind of like someone giving you a private two-lane road whenever you and a friend want to drive somewhere. It’s wonderful, but there’s a lot of unused space in front and behind. And while this solution is the most reliable, it is also more expensive.

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Topics: Insurance, VoIP