There are two types of ring groups that businesses commonly use, here at Fonality we call them "hunt groups" and “blast groups". Hunt groups allow you to set phones to ring consecutively, controlling the order and the ring time of each phone individually. Blast groups allow you to ring phones concurrently controlling the ring time of the group as a whole, as well as determining whether or not the customer will hear music or ringing while waiting.

As the entire telecommunications industry is experiencing change, contact centers feel the need to adapt in order to remain relevant in today's constantly-evolving business world.

 Hi, I'm David Scult.
 

I will be responsible for leading and driving Fonality to the next level, building on the foundation they have all worked to create this past year.

Innovative technologies have enabled contact centers to deploy new ways to communicate with customers, through instant messaging, social media, self-service portals, and more. However, new research from customer relationship management services provider Convergys Corporation revealed that contact center agents are still the "go-to" resource when customers need assistance.
 

Although many businesses have already taken advantage of VoIP services, many more are unsure as to when or how they should deploy the technology. The Worcester Business Journal suggests that if executives are unsure of what the technology even is, it may be beneficial to investigate if it will improve an organization's internal operations.