Improved Communications Credited in Three Insurance Agency Successes

Posted by Susan Newbold

Sep 17, 2014 8:00:00 AM

The need to improve customer service, take advantage of growth opportunities and recover following a disaster: These three very different scenarios faced by insurance agencies were all resolved successfully in part with improved communications. In all three cases, a modern business phone system from Fonality played a role.

Read More

Topics: Insurance, Business Communications

Communications Options for Insurance Agencies: Hosted or On-Premise?

Posted by Susan Newbold

Sep 15, 2014 1:53:00 PM

For an insurance agency, modernizing a communications system often means making a decision between hosted and on-premise solutions. Each has distinct advantages, though with the right vendor it’s possible to leverage the strengths of both.

In a hosted or cloud-based service, the hardware and software are owned, managed, and operated by the provider. Service is accessed using the Internet. Some benefits:

  • Quick set up – New users can be added in minutes, new locations in several hours.
  • Reduced cost – Hosted services eliminate the need to purchase equipment and software, and don’t include the maintenance contracts that go along with them.
  • Simplicity – Because everything is web-based, no specialized training or operational expertise is required.
Read More

Topics: Insurance, Business Communications

Communications Options for Insurance Agencies: PSTN or VoIP?

Posted by Susan Newbold

Sep 11, 2014 9:00:00 AM

For many insurance agencies looking to modernize their communications systems, the first decision is between a traditional phone service and one based on Voice over Internet Protocol technology. VoIP technology has ushered in a new way of thinking about workplace efficiency through unified communications. Let’s look at both options.

A traditional telephone solution uses the Public Switched Telephone Network (PSTN), which gives each call its own private bandwidth pipe from end to end. It’s kind of like someone giving you a private two-lane road whenever you and a friend want to drive somewhere. It’s wonderful, but there’s a lot of unused space in front and behind. And while this solution is the most reliable, it is also more expensive.

Read More

Topics: Insurance, VoIP

What you and Jennifer Lawrence have in Common

Posted by Daryl Reva

Sep 11, 2014 8:30:00 AM

You may not think you share anything in common with a towering movie star like Jennifer Lawrence, the talented face of the Hunger Games franchise and possessor of a certain highly sought-after golden statue. But while Lawrence may punch into work alongside Christian Bale and Bradley Cooper, there's at least one thing that makes her just as normal as the rest of us: she apparently has a case of bad passworditis. 

Read More

Topics: Security

The Future of Law Belongs to Firms That Embrace New Technology

Posted by Daniel Smith

Sep 10, 2014 8:00:00 AM

As if the legal profession wasn’t difficult enough, the past few years have presented attorneys with a host of new pressures. Industry growth has been tepid, at best, since the 2008 financial crisis, and many law firms are merging because new business just isn’t out there like it used to be.

With the go-go days long past, lawyers might feel the urge to dig in and resist investing in updated technology. That would be the wrong instinct, according to the 2014 Report on the State of the Legal Market, produced by Peer Monitor and the Georgetown Law Center for the Study of the Legal Profession.

Read More

Topics: Technology, Legal Industry

Live from Cloud Partners – We Release Integration for Salesforce

Posted by Amber Newman

Sep 9, 2014 12:26:01 PM

The Cloud Partners event in New Orleans is off to a great start and we couldn’t be happier.  We love the opportunity to get face to face with our partners.  We’ve also got great news.  Today, we announced the release of CRM Link for Salesforce.

Fonality CRM Link unites the Fonality business phone solution with salesforce.com’s system, giving our customers seamless integration and an improved experience for users of both tools.

Read More

Topics: New Product, Partners, Salesforce

Insurance Agencies Address 6 Challenges with Improved Communications

Posted by Amber Newman

Sep 8, 2014 5:27:46 PM

At the heart of an insurance agency is customer service. But with 65% of those polled saying their agents provide “below average” customer service, it’s clear the insurance industry needs to look for every advantage when it comes to communications with customers. Many agents, recognizing that the telephone is the lifeline to their businesses, are improving their communications systems.

A modern telephone system not only improves customer service, but agent productivity and mobility; and it reduces costs. The improved communication that results helps agencies address six of their most pressing business challenges.

Read More

Study Provides Insight into the Minds of Insurance Buyers

Posted by Amber Newman

Sep 2, 2014 1:43:42 PM

The competition for personal lines insurance buyers is fierce. After several years of market stagnation due to the housing crisis, rising unemployment and sluggish auto sales, thing are beginning to look up for insurers, but significant challenges to organic growth remain.

Read More

Topics: Insurance

Want to grow your insurance agency? Follow these tips.

Posted by Amber Newman

Aug 29, 2014 6:45:00 PM

Some companies manage to stay alive through thick and thin, and John W. Sanford & Son is one of those. It began selling insurance in 1864 and is still around today, weathering 150 years of tumultuous change in the process. According to Insurance Journal, the following tips are the reasons it has managed to stick around for so long. 

Read More

Topics: Insurance

Service Information for Time Warner Cable Internet Customers

Posted by Amber Newman

Aug 28, 2014 4:58:00 PM

As you may be aware, Time Warner Cable suffered a major disruption of interent services starting on Wednesday, August 28th.  Although internet connections for many customers have been restored, problems linger that may impact your Fonality phone service. Time Warner has confirmed that some customers who are able to access many websites are still unable to utilize streaming media services, including Voice over IP services like Fonality.

Read More