Happy Holidays from Fonality!

Posted by Kristen Cruz

Dec 19, 2014 4:01:13 PM

Wishing all our customers, partners, industry peeps and friends a happy, safe and magical Holiday! Here's to a great 2015!

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Topics: Fonality

The Most Important Small Business Tools to Have this Winter

Posted by Kristen Cruz

Dec 16, 2014 9:04:00 PM

Unless you're in California soaking up the sunshine, chances are you remember last winter only too well - it was the winter of the Polar Vortex, and the icy season more than lived up to that scary title. For businesses of all types, extreme cold can have repercussions that go well beyond the winter season. A KSTP report points out, for instance, that because the cold weather last year damaged Christmas tree crops and limited the supply, trees selling this year will be more expensive. Not what we want to hear this time of year. 

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Topics: BYOD

5 Reasons you can’t be Without HUD Mobile this Holiday Season

Posted by Kristen Cruz

Dec 12, 2014 10:55:32 AM

1. Never Feel like you’re too far from your “North Pole”

HUD Mobile is truly built with 100% mobility in mind. Traveling for the holidays? Home with the kids during their holiday break? HUD Mobile is there in your pocket, your purse or your hand at all times. Stay connected with your team no matter where you are.


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Topics: Mobility, Heads Up Display

Detailed Call Reporting Puts Your New-Age Business Phone System to Work

Posted by Mustafa Gurleroglu

Dec 9, 2014 12:21:00 PM

When I first opened my insurance agency back in the early 90’s the desk phone and the local White Pages were my only life lines. I must have made at least 70 calls per day looking for new business opportunities. The phone itself was pretty basic. It was able to make and receive calls and I even bought the nifty shoulder support add-on so I had a free hand to scribble down policy notes.

Today, the business phone system is completely integrated into all aspects of my agency.  It has the ability to pre-populate customer data into my CRM system while it’s still ringing, or allowing me to conduct instant policy reviews via collaboration tools with distant clients, to providing a clear picture of employee productivity with call reporting metrics. The latter though, in my opinion the most under utilized tool business tool new agency owners can use.  

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Topics: Insurance, Business Phone Systems

Keep your 2015 Budget out of your Shoebox

Posted by Steve Carman

Dec 5, 2014 4:30:00 PM

Many people who are used to running their own small business keep their receipts by finding some small box they can file everything away in. This "shoebox" mentality toward record-keeping can extend all the way up to the top of major organizations, according to TMCNet. Understanding your own personal shoebox and why it isn't a useful strategy is an important part of growing with your organization and taking on new challenges. As more advanced technology for dealing with various aspects of running a business becomes available, those that don't adapt wind up losing out on the gains that everyone else is making.

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Topics: Business Communications

3 reasons why we're living in a sci-fi movie

Posted by Lynn Jones

Nov 24, 2014 9:30:00 AM

The world is slowly but surely living up to the promise of the 80's. Although we don't yet have RoboCops cruising down the street, serving the public trust, protecting the innocent, and upholding the law, we are seeing the rise of workers whose computers are fulfilling a different set of prime directives. The computerization of the world is leading not to the creation of time-traveling, liquid metal soldiers, but of continually in-touch businesses whose employees are able to talk to each other no matter where they are. Taken a certain way, we all have our own little RoboCop in our pockets are a result of the rise of smartphones.

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Topics: Business Communications

Technology companies need to re-examine their hiring practices

Posted by Hope Davo

Nov 21, 2014 9:30:00 AM

While the tech sector in general bemoans the lack of technology-proficient workers available to them, it continues to engage in hiring practices that exacerbate the problem. It is an all-too-common refrain through the halls of any software, hardware or other company today that IT skills simply aren't where the business economy needs them to be. A combination of unfriendly hiring decisions, institutional blindness when it comes to hiring outside of white males, and other problems are making the issue of finding technical knowledge in the labor pool worse. In order to combat this, companies need to examine their hiring structures and make sure that they are on the right track for hiring.

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Topics: Management

Cloud phone systems and the future of tech

Posted by Daryl Reva

Nov 19, 2014 8:30:00 AM

What will the future hold? This old questions is always getting newer answers. While much of modern technology being used by firms would seem space age to people from even 10 or 20 years ago, we are perpetually looking forward to understand what the next great technical accomplishment will be. For many, beginning to use a business phone system will be the biggest and wildest investment of the year. But there are always more opportunities for things to develop. How should our IT departments work with companies today in order to let everyone positions themselves in such a way as to take advantage of the next big thing? The answer is predominantly by remaining flexible and open to new technologies as they come by.

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Your best employees may be freelancers

Posted by Susan Newbold

Nov 18, 2014 8:30:00 AM

Over the past couple of years, the digital skills gap has created an unceasing demand for highly knowledgeable workers within organizations. We have all been wondering where to look for the next set of talented individuals who are needed to create the Web systems and business decisions that will shape the future of the economy. According to recent reports, digital skills are down. There are elements of understanding on how to work with, assess, interpret, apply and create data on a digital scale. There will be more elements that require the application of information from inputs from the Internet of Things and other systems that require workers who are skilled at dealing with vast data sets. Despite this, many companies have been hiring primarily freelancers.

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Topics: Management

Netflix: The evolution of a company

Posted by Daniel Smith

Nov 7, 2014 10:00:00 AM

If ever you need an example of a business that's managed to totally keep up with - and even help define - the times, look no further than Netflix. The multimedia powerhouse enjoys the kind of predominance in the film industry that all but ensures it'll never go out of style. But its ascent to the top of the celluloid food chain is anything but chance; indeed, the company owes its success to a carefully executed business strategy that has evolved with the years. Examining Netflix, we can understand how enterprises can - and should - exist in a state of constant adaptability. 

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Topics: Management