Chris Lyman is the Founder and Chairman of the Board at Fonality. Fonality creates innovative and affordable phone systems for small and medium businesses. Our products include PBXtra, trixbox Pro, and trixbox CE.
The rantings of a serial entrepreneur as he wins, loses, and doesn't pull any punches in describing both...
It's that time of the year again - budgeting. <apply thumb to windpipe of nearest exec and make them commit to ridic numbers>
*groan* *whimper* *gag*
Budgeting in a venture-backed company is a little different than an owner-funded one. In an owner-funded company, you make some expenditure decisions based on two things: areas of the business that need investment (scale, R&D, etc.) and sales/marketing risk-expenditures in areas you think have growth potential. It's a pretty simple process. No BS. And these are generally "game day" decisions; you don't spend a lot of time looking 2, 4 or 8 quarters out. Not with payroll to make this week.
But in a venture backed company it's totally different. Most of your budgeting is based on massive growth predictions. Your investors expect you to deliver outsized performance to deliver outsized returns to their investors. And, of course, most VCs invest in disruptive companies with the potential to do just that.
So at budget time, you have to commit to these numbers with an air of confidence even though you have no idea if or how you're going to get there. And, of course, you have to build a very formal budget based on those ASSumptions. It all looks very neat on paper -- a big bottom's up model fed by appropriate input drivers and reasonable cost modeling, built up and then back down to each department.
Only its all BS.
Why exactly is it bovine excrement? Well, for starters, there is no way anybody knows if they are really going to grow annually by 25%, 50%, much less 200% in a year. Sure, one can predict modest growth with modest accuracy. But, reliably predicting venture-desired astronomogrowth requires a heady mix of hyperbole, cognitive dissonance, and a pressure-based stool sample. Goes great on a bed of basmati with a Santa Barbara red, btw.
That's all the "how big we will grow to part". But this takes for granted the "how the hell we are going to do it" part. Its true that, for a short time and for a select, fortunate group of companies, they can J-curve a single product in a single market (Google is still doing this, $10b later...), but most companies and markets are more complicated than that. And then you know, those pesky competitors keep "helping" you throw last year's plan into the compost heap. So the reality is usually way more complicated than the plan.
Let's cut to the chase -- nobody knows how they are going to pull off such huge growth in a single year. Sure, you know you are going to launch some new products, and of course you can wrap those in some expectations. And, yes, you understand that you are going to re-invest in other areas of the business, and, well, of course you can make some geustimates about what that might yield. But, the problem lies in the accuracy. See, once you keep stacking all of these "ifs" on top of each other, each replete with their own armada of assumptions, you end up with what I call the "stackable ifs" problem. Translation: you have no forking clue.
Add to that today's real-time business cycle and wildly compressed development times and you can really be in the world of make believe. Its not divulging too much to tell you that, in each of the past three years, our biggest growth drivers weren't even on the roadmap at budgeting time. Combine that with that fact that Fonality's worst annual growth year in its five year history has been 45% and you can see that huge growth and the accompanying budgetary predictions of such are rarely lifting hem in the same pew.
But that doesn't stop the ball from rolling. And, lord, the time all of this takes. Meeting after meeting wading through numbers and predictions and side conversations and re-meetings and on and on and on. It all feels very real but peeeeeple come on, its really all very very grey. And, this precipitously dive-bombing economy doesn't help. Heck if Intel can't predict their revenue how the heck can I predict ours?
Now, before you think I've gone rogue, I'll have you know: I *have* been being a very good boy and I *am* having all my perfunctory BS budgeting meetings. And, yes, I have been stroking my proverbial beard and sorting through the stackable ifs. And, the more I do it, the less confident I am in the *how* part.
However, through the exercise, I have stumbled across a number of really interesting things that DO benefit my business. I have been forced to deep dive on issues like close rate, competitive analysis, internal sales automation and lead sourcing -- all of these areas have been illuminated during these extensive personal caudal appendage perusals.
Then it struck me - maybe THAT is the point! Maybe this is not so much about actually predicting the future. This is an exercise of the present. One cannot elegantly step into the future unless their back foot rests on a solid present. This digging certainly has gotten me thinking about ways to do some things better in the here and now.
Whelp, I better get back to it. I have to present this BS, err budget, to my board tomorrow. I sure hope they don't know how to use the Google or they may stumble on this blog and my expense line may, err, suddenly be reduced by a notably babbling head count. o.O
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Chris Lyman
Fonality CEO & Janitor
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Too Funny
Good Entry
Mr. PBASHTRAY
Humor is a dulling agent for the sharp edge of truth. :)
../chris
P.S. Funny name you have "PBASHTRAY" Is it a play on the word PBX? Is it a smoking hot PBX? lol.
budgeting BS
I got a good laugh out of this article and it reminded me of when I worked for a startup just like Fonality a few years back called Synchrologic (nee Intellisync). We were in the recession of 2002-2003 and our investors were getting "nervous". With $80M in VC, and barely any revenue coming in yet, who could blame them? Long story short, we devised a budgeting plan based on our lead generation/revenue model which we could easily adjust on a monthly, or even weekly basis. The secret was we hired an independent contractor (a retired bookeeper, stay at home mom) who did all this "BS Budgeting and reporting" work for us, so we, the people who were busting our asses dealing with customers and prospects on a daily basis...didn't get bogged down in the work. Believe you me, you don't want the investors demanding to install "one of their own" on your team at the next board meeting...so keep them happy and keep those "TPS" reports coming!
We were eventually acquired by Nokia for $450Million. Happy ending..right? Not hardly, a few weeks back I read that Nokia was throwing the towel in on their in-house enterprise push email technology. They wrote down the $450M charge and decided to just private label a solution from RIM and Microsoft. I think that shows you just how street smart the people demanding those BS Budgeting reports really are!
Well.....could be like a lot
Well.....could be like a lot of companies that no longer have to worry about budgeting. Just a little silver lining there for ya.
;-)
well....
I admit that it was fun to read. Funny too.
I think it was a bit narrow-angled, though. Sure, looking at it from the standpoint of a VC backed startup (aka not profitable yet), or from the standpoint of a self-funded company, you are right for the most part.
However, there are a number of scenarios where budget planning is actually important - not so much for planning purposes, because that, I agree, is BS.
It is important for the person who creates the budget, because the other side to it is that if it gets approved, they have a guarantee for money they can spend without having to go nag the person with the wallet for every cup of coffee they want to buy. In a big corporate, that can mean the world. Nothing moves if you don't have an assigned budget for it.
It's also true in scenarios where you are a manager in a company, and an expert in your field unlike anyone else in the company. You need to set other execs expectations on how much money you're going to spend in the upcoming months. Have you ever worked UNDER a CEO who had no idea how much a computer costs or how much legal software licenses cost (oh, you need a license to use MS-Word? I thought you download it with eMule).
So, it's not entirely black and white. Funny perspective though.
the other side
Totally agree with your perspective from the other side of the budgeting process. Each department absolutely *does* need to know what they can spend.
However, here is a catch: since revenue expectations drive (and support) much of the expense-side of the budget, if the revenue doesn't show up, then some/all of the expenses cannot be supported. So even that seemingly "firm" budget that you just got approved in January may be a load of BS come May when you need to start cutting checks. It just depends how much medium-term faith you have in your budget or how much elasticity your model inherently has.
../chris
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