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Robust feature set. Check. Pure VoIP capabilities. Check. Simple Scalability. Check. myShape was bursting at the seams and in desperate need of a new phone system. This online women’s clothing retailer already had its phone system requirements down pat. With PBXtra Call Center Edition, myShape found a solution that fits like a glove, right down to the easy deployment and quick addition of more handsets.
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So what if you aren't the biggest operation out there? You should still be able to present a professional image at an affordable cost. That's what Orion Logistics, a third party logistics service provider, believed. After a quick Google search uncovered Fonality, Orion was en route to replacing its failing phone system with PBXtra. Low cost and feature rich, PBXtra has improved customer service and employee efficiency all while making the company look great to the outside world.
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With a move on the horizon, Century 21 The Castle Company, a Century 21 franchise, opted to replace its cumbersome Meridian system with a VoIP system. Its choice? Fonality's PBXtra, which resulted in a great price point, easy installation and maintenance, and more productive agents. Happier customers, too — PBXtra's virtual extensions make it simple to reach realtors on site, in the car or at their home office.
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$77,000 for a 10-agent call center system? Crusecom said forget it! The company, which focuses on business process outsourcing and the call center activities that support it, turned down Avaya's bid and opted for Fonality's PBXtra Call Center Edition with HUD Agent at a 75 percent savings. Just as valuable as the cost savings are the high availability and the ability to monitor call levels and adjust shifts and staffing levels accordingly.
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What do you do if you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.
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Feature-rich products at an unexpectedly low price. Flat monthly maintenance fees and unlimited support cases. An ear to the ground on what customers want and an ability to customize to their needs. Sound too good to be true? Not if you are STS Holdings, a leading provider of staffing services to the aerospace industry, and you've just replaced your I3 call center system with PBXtra Call Center Edition and HUD Agent from Fonality.
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