Taking unified communications up a notch

By utilizing unified communication solutions, companies can make application integration easier and maximize return on investment. This is especially important for contact centers, as having too many solutions can create inconsistency and problems that ripple through the rest of the organization, according to a Voice and Data report.

Using unified communications in new ways can take the technology to the next level and improve operations. For example, unified communications allows businesses to use presence technologies to track the progress of projects. As a result, the time it takes to analyze jobs can be sped up to improve productivity, the news source reported.

Additionally, decision-makers can deploy unified communications for the use of VoIP phone systems, allowing employees to work remotely with complete location independence, Voice and Data noted.

Citing a Gartner report, ZDNet noted that unified communications is often recognized as a best-of-breed technology, as it allows companies to address multiple collaborative needs through one, easy-to-use interface. By deploying unified communications and understanding its full benefits, decision-makers can improve the solutions and experience even more benefits.

The Fonality unified communications business solution unifies your phones, emails, instant messaging and important business applications so you can focus more time on what matters - your customers and business needs.