Unified communications prepares companies for evolving business environment

Utilizing unified communications can help a business transform into a cutting edge organization that uses the most up-to-date collaborative software. Doing so will allow a company to gain competitive advantages over rival firms and improve productivity exponentially, according to a Smart Business report by industry expert Zack Schuler.

Instant messaging is one of unified communications' gems, Schuler said. This is because messaging technology allows employees to communicate with colleagues, partners and customers in real time and has a more critical response expectation than traditional email solutions.

Additionally, presence is typically incorporated into many unified communications applications. Using this technology, individuals can learn the location of colleagues and whether they are on the phone, in a meeting or are available for an instant message or call, Schuler noted. As a result, companies can easily improve communication and collaboration.

Unified communications also allows companies to improve portability, as its VoIP phone systems and other resources can be accessed from anywhere in the world. This helps organizations in today's highly mobile business world save costs by reducing the need for premise-based communication systems.

The Fonality unified communications business solution unifies your phones, emails, instant messaging and important business applications so you can focus more time on what matters - your customers and business needs.