Business Phone System Features

This Isn’t Your Grandfather's Phone System 

Business Phone System that Supports CollaborationEvery business needs some kind of phone system and any vendor can sell you phones that ring. Clients choose Fonality because our business phone systems and services are not only reliable and affordable, but they also help business owners and managers sell, service, and collaborate with ease.   Whether you prefer to deploy an on-premises solution or one that’s hosted completely in the cloud, Fonality makes it easy to do business with us.  

 
Here are just a few of the many features included in our business phone system ...

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Integrated Call ManagementIntegrated Call Management and Collaboration 

  • Drag and Drop Call Handling - Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.
  • Voicemail Management & Transcription - Access voicemail via phone, email, SMS or the desktop.  Manage, store, and even read your voicemail messages.

  • Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call.  Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.

  • Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.


 


Mobile Worker Support

Distributed Worker Support

  • Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.  

  • Offsite Desk Phone and Softphone Support Work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.

  • Multiple Location Integration – Create a consistent, seamless caller experience between multiple locations or branch offices.

 


 

VoIP AdministrationTrouble-Free Administration

  • Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.

  • Web-Based Administration Panel – Add users or make system changes on the fly from anywhere.  There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

  • Easy to Use Reports  Access call records and history to ensure optimal staffing levels and review employee performance.  See a graphic representation of queue status to ensure excellent customer service.

  • Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

 


You probably don’t look for new business phone systems for your business very often, but don’t worry. Whether the Fonality solution is ultimately right for your company or not, our experts are standing by to help you explore your feature and future needs, deployment options, and payment options. 

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*Not all features are included in every package.  See prices and packaging for details.