Voicemail Management & Transcription - Access voicemail via phone, email, SMS or the desktop. Manage, store, and even read your voicemail messages.
Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.
Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.
Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.
Offsite Desk Phone and Softphone Support – Work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.
Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.
Web-Based Administration Panel – Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.
Easy to Use Reports – Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.
Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.
You probably don’t look for new business phone systems for your business very often, but don’t worry. Whether the Fonality solution is ultimately right for your company or not, our experts are standing by to help you explore your feature and future needs, deployment options, and payment options.
Check out our award-winning collaboration app, Fonality's famous Heads Up Display™
Got a contact center, or want to manage calls like you did? Find out more about our built-in contact center features.
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*Not all features are included in every package. See prices and packaging for details.