Voicemail Management & Transcription - Access voicemail via phone, email, SMS or the desktop. Manage, store, and even read your voicemail messages.
Personalized Call Routing – With Find Me/Follow Me, you’ll never miss another important call. Set your own rules to ring multiple devices or external numbers simultaneously, and create privileged rules for VIP callers.
Built-in Presence and Chat – See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.
Mobile Device Integration – Make and receive calls from your mobile device using your business phone number.
Offsite Desk Phone and Softphone Support – Work from anywhere using a modern desk phone connected through any broad-band Internet connection, or use a softphone and a computer headset.
Flexible Auto-Attendant – Help your customers get to the right person quickly with flexible menu selection and routing.
Web-Based Administration Panel – Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.
Easy to Use Reports – Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.
Emergency Management and Recovery – When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.
*Not all features are included in every package. See prices and packaging for details.