Fonality helps businesses make more than 3 billion cloud-based calls
Fonality, one of North America's leading communications companies, recently announced that its cloud-based communications platform has delivered more than 3 billion phone calls. The services that the company provides include VoIP and unified communications, as well as mobile and contact center solutions.
Fonality helps companies make more than 4 million phone calls every day.
"For too long, growing businesses have been constrained by the cost, complexity and functionality of legacy business communications providers," said Rick Bushell, the chief technology officer of Fonality. "We know that forward-thinking SMBs are actively adopting cloud-based solutions that will dramatically reduce costs and improve productivity, and we are grateful to serve a growing number of customers."
The company also created a new service called Heads Up Display, which allows customers to connect with the desired representative directly based on what the client is looking for.
According to Frost & Sullivan, the North American hosted IP telephony market will experience double-digit growth through 2017. Fonality will look to expand its services to even more businesses as they recognize the financial and productive advantages that hosted telephony services provide.