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Unleashing Your Mobile Workforce
If your employees spend more than 30% of their time away from their ‘desk,’ then this white paper is for you. Is your mobile workforce positioned to collaborate, share information and communicate with customers at any time or place? While mobility is an indispensable business tool, the two most common challenges for small and mid-sized businesses are cost, and the communications complexity it creates.
How the Cloud Obsoletes Your Current Business Phone System
How can you improve the effectiveness of communications with your customers, among your management team and across your entire organization? The answers lie in Unified Communications and cloud-based communications services.
Learn how Fonality can enhance your customer service and increase your flexibility all while lowering your capital and operating expenses.
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Graphical Queue Reports
Chart queue data like abandonment rates, average hold time, completed calls, call volumes by time, day or month, and much more. Gain invaluable insights for planning and staffing.
Visual Contact Presence
See any coworkers’ status at a glance; connect via voice call, chat, audio conference, screen sharing, mobile device, or text.
Find Me/Follow Me
Never miss another call. Ensure all calls find you based on rules you create, using features like scheduler, simultaneous ringing and privileged lists.
Greet your customers with a consistent message, then help them get to the right person fast with push-button selection and routing.