Unified Commmunications
 

Fonality Heads- Up Display (HUD)

Fonality Heads-Up-Display (HUD) is a powerful application that connects your phone, your desktop, and your organization by consolidating all communication into a single easy-to-use interface. Now you can manage calls, presence/status, queues, and much more, all directly from your desktop.

Business Communications Simplified

Intuitive desktop interface and simple click-and-drag control make it easy to learn and use

Productivity Gains

Instantly accelerate business processes and time to decisions with collaboration tools that effortlessly connect your employees, customers, and vendors.

Communicate On Your Terms

Maintain control of how and when you are to be reached to simplify the way you communicate with others.

Seamless Integration

Reply to email with a phone call or vice versa. Escalate a chat conversation into a phone call or even a conference call. No matter how, where, or when you communicate, you'll have seamless access to the same resources.

PBXtra + HUD

When PBXtra is coupled with Fonality HUD, businesses not only get the enterprise-grade features and benefits of PBXtra, but one touch control over their communication solution and real-time visibility and access to the users. HUD and PBXtra together redefine what a company should expect from their business communication solution.

HUD Team
  • Desktop Alerts
  • Drag-and-Drop Calling
  • Call Transfer to Voicemail
  • Call Transfer to Hold
  • Instant Message
  • Google Contacts
  • Photo Caller ID
  • Visual Voicemail
  • Contact Cards
  • Click-to-Email
  • Click-to-Call Mobile Phone
  • Extension Sorting
  • Drag & Drop Call Transfer
  • Call Parking
  • Extension Groups
  • Outlook Integration
  • Direct Dialing from HUD
  • Color Coded Call Presence Indication
  • Mobile Presence
  • Busy Ring Back Call Option
  • Click to SMS
  • Transfer Call to Mobile

HUD Agent

  • All HUD Team Features
  • Full Featured A.C.D.
  • Queue Status
  • Agent Login/Logout
  • On-the-Fly Call Recording
  • Call Barge/Monitor/Whisper
  • Web Launcher/CRM Integration
  • Server Side Chat Logging

HUD Queues

  • All HUD Agent Features
  • Queue Summary Component
  • Queue Detail Component
  • No One Is Answering Alert
  • Abandoned Call Alert
  • Agent Broadcast Alert