PBXtra is a full-featured IP-PBX that runs on a custom server sitting in your office. PBXtra comes in three flavors, Standard Edition (small business), Professional Edition (larger business) and Call Center Edition (call center). PBXtra Standard Edition starts at just $995 for both the PBXtra software and the server!

PBXtra Standard Edition ($995) is Fonality’s hybrid-hosted IP-based telephony solution. Designed for small businesses with basic telephony needs, PBXtra Standard Edition is VoIP ready and comes with features such as unlimited extensions, auto-attendant, voicemail-to-email, music-on-hold, and more.

PBXtra Professional Edition ($1,995) is the next step up — a hybrid-hosted PBX solution that contains all of the features of Fonality PBXtra Standard Edition, but adds advanced functionality for more sophisticated communications needs. PBXtra Professional Edition comes with multiple auto-attendants, 3 conference bridges, paging and intercom, and FindMe^® with Boomerang^® Mobile Integration.

PBXtra Call Center Edition ($2,995) is Fonality’s flagship product, Fonality PBXtra Call Center Edition, provides the powerful features of Standard and Professional Editions plus advanced call center capabilities. PBXtra Call Center Edition has all the typical call center agent features and more, including unlimited queues, A.C.D., skills-based routing, and queue reports. When PBXtra Call Center Edition is used with HUD Agent, it enables on-the-fly recording, call monitor/barge, and web launcher with CRM Integration.

Fonality's add-on product, HUD, provides your entire company with real-time call control. At a glance, HUD's robust display panel shows you who is on the phone and with whom they are speaking. HUD starts with HUD Personal, a free add-on to any PBXtra product, with more capabilities available starting at $995.

HUD Personal (FREE): HUD Personal is a complimentary add-on to PBXtra that includes basic features such as interactive desktop alerts, Outlook integration, color-coded call status, and simple drag and drop calling.

HUD Team ($995): HUD Team puts powerful call management capabilities at your fingertips with all the functionality of HUD Personal plus additional features that enhance efficiency and productivity across the enterprise. HUD Team enables you to find and reach people anytime, anywhere, and includes features such as operator panel, call parking, extension sorting, group permission, and private enterprise chat.

HUD Agent ($1,995): HUD Agent gives call center managers complete call visibility and control for efficient and effective call center management. When HUD Agent is used with PBXtra Call Center Edition, it includes a host of agent and queue management features such as agent login/logout, on-the-fly recording, call barge, call monitor, and web launcher/CRM integration. With HUD Agent, you can easily manage call queues and agents, train and coach agents in real-time, and allow every employee to have knowledgeable and professional conversations with contacts.

Supported IP Phones
Softphone Bundle $ 49 Aastra 9112i $ 119 Polycom 320 $ 159 Aastra 9133i $ 169 Polycom 330 $ 179 Aastra 480i $ 219 Polycom 501 $ 245 Aastra 57i $ 299 Polycom 550 $ 329 Aastra 480i CT $ 349 Cisco 7960 $ 375 Polycom 560 $ 389 Polycom 650 $ 389 Polycom 4000 $ 1039

2. Analog Phones
To utilize an analog phone with your PBXtra, your server must have an appropriate Base Expansion Card installed and properly configured. Note that not all features found on analog phones will work. Each Base Expansion Card can support two or more Analog Phone Ports up to a maximum of 12 ports using on-board expansion cards, and each port-pair must be purchased separately. Our Multi-port Base Cards start at $335 including the first two ports. Additional port pairs are priced starting at $190. For example, to use PBXtra with four analog phones, your cost would be:

One Base Expansion Card including 2 Phone Ports ($335) + an additional 2 Phone Port module ($190) = $525.
 
Optional Hardware Based Echo Cancellation would be an additional $300 per base Card

Note: Need more than 12 Phone Ports? Contact us for a custom configuration and quote.

• Aastra 9112i
• Aastra 9133i
• Aastra 480i
• Aastra 57i
• Aastra 480i CT
• Polycom 320
• Polycom 330
• Polycom 501
• Polycom 550
• Polycom 560
• Polycom 650
• Polycom 4000
• Cisco 7960

• Your PBXtra server is installed according to the "PBXtra Installation Guide"
• You are able to place station to station calls
• Overview and basic training on the PBXtra Admin and User web interfaces

Our Customer Care Team uses an automated ticketing system. For the highest priority response, please submit your support request via http://www.fonality.com/support where it will be routed to an appropriate support queue, and escalated to Senior Level Customer Care Engineers as required. This system operates around the clock and is managed to specific Service Level and Response Level Agreements.

We also provide an Emergency Service hotline for Critical Support that is covered 24 hours a day, seven days per week. Critical Support is strictly defined as Customer Down, no Dial-tone, no calls are going in or out. Non-Critical calls to the hotline will result in a ticket being entered into our automated system (via an automated voicemail process) and a polite disconnect.

For general Support inquiries, in addition to our automated ticketing system, we also provide limited telephone support during published coverage hours. Please refer to the Fonality Support Terms and Conditions page on this website for exact details and current coverage hours.

For continued support, the Annual Software Maintenance and Support Agreements offer coverage for administering and managing your PBXtra solution. You get three great benefits:

• Free Software-Feature updates for your PBXtra system!
• Telephone access to our Customer Care Engineers during coverage hours!
• Unlimited email support.

It only takes a click of the mouse to connect PBXtra to your favorite VoIP carrier. Contact our sales team for a demo today!