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Latest Press
All Press Releases       PBXtra Wins PC Mag Editors' Choice!
Recent Highlights
Fonality Saves Businesses Money
07/08/2007
PBXtra Standard Wins PC Mag Editors' Choice Award
27/07/2007

Fonality Wins 2008 Unified Communications Innovation Award From TMC Labs
Fonality’s HUD Application “Transforming the Unified Communications Industry”

LOS ANGELES, Calif. - May 05, 2008

Fonality®, the leading provider of open source phone systems, announced today that Technology Marketing Corporation (TMC) named the Fonality application HUD® a 2008 TMC Labs Innovation Award winner presented by Unified Communications magazine. HUD (Heads Up Display) extends the enterprise functionality of Fonality’s already low-cost and easy-to-use phone system for small and medium-sized businesses.

full press release

PBXtra “Takes The Crown,” Beats Microsoft And All VoIP Players In Round-up
Award-Winning Fonality System Scores Big in Industry Review

LOS ANGELES, Calif. - April 30, 2008

Fonality announced today that its award-winning PBXtra® business phone system came out with top honors in a round-up of SMB VoIP products in this week’s Infoworld. PBXtra, a low-cost and easy-to-use business phone system for small and medium-sized businesses, beat out Microsoft Response Point and four other industry competitors with “a low-cost combination of usability, unlimited extensions, good Outlook integration, and slick reporting.”

full press release

2008 TMC Labs Innovation Award Winners Announced by Unified Communications Magazine
By Tom Keating - April 29, 2008

Technology Marketing Corporation (TMC), selects Fonality PBXtra with HUD as winner of 2008 Unified Communications TMC Labs Innovation Award.


Product review: Fonality PBXtra 4.0
By Mike Heck - April 29, 2008

PBXtra takes the crown with a low-cost combination of usability, unlimited extensions, good Outlook integration, and slick reporting.


Lab test: VoIP phone systems walk the talk
By Mike Heck - April 29, 2008

In a side-by-side lab test of phone systems from Allworx, Critical Links, Fonality, Microsoft, and Sutus, Fonality PBXtra 4.0 wins with a score of "Excellent 8.8".


Fonality Launches Open Source Telephony Ecosystem
Aastra, Bandwidth.com, Polycom, and Sangoma are Founding Members

LOS ANGELES, Calif. - April 28, 2008

Fonality®, the leading provider of open source phone systems, today announced the Fonality Authorized Certified Ecosystem (FACE), a program that certifies third party products for trixbox® CE, trixbox Pro and PBXtra® so customers and resellers can deploy them with complete confidence. FACE certification validates interoperability and identifies the best components for use with Fonality’s software platforms. Ground floor FACE partners include IP phone manufacturers Aastra and Polycom, communications service provider Bandwidth.com and connectivity hardware provider Sangoma.

full press release

Fonality Hits 2.6 Million trixbox Downloads and 5,000 PBXtra Deployments
Business Phone Systems for Small and Medium-Sized Businesses Host 225 Million Calls

LOS ANGELES, Calif. - March 13, 2008

Fonality®, the world’s largest deployment of open source-based phone systems, today announced high growth in the company’s commercial and open source business units. trixbox® CE, Fonality’s open source project, has now been downloaded a total of 2.6 million times, which includes 1.6 million SourceForge downloads and an additional one million upgrades downloaded from trixbox.org. Separately, over the past five months Fonality’s commercial customer count has doubled. More than 5,000 customers in over 100 countries are now using the company’s business phone systems and have made a total of 225 million calls over the company’s hybrid-hosted systems, PBXtra® and trixbox Pro.

full press release

Fonality PBXtra 4.0 pulverizes pricing of the new Cisco HAAS business model
By Brad Reese - March 06, 2008

Thrashing the new Cisco HAAS business model, Fonality has introduced Cisco functionality at scandalously low prices. Fonality’s new phone system release, PBXtra 4.0, has pulverized the pricing of the new Cisco HAAS business model.


Fonality Unveils New Version of PBXtra, Enhances Mobile Functionality
By Greg Galitzine - March 04, 2008

Fonality today announced a new point release of their PBXtra phone system. Version 4.0 of PBXtra offers a series of new features including advances in mobility. The new system features FindMe with Boomerang Mobile Integration, a unique feature that uses presence detection to find users on their mobile devices, allowing them to answer the call or forward it to another extension.


Fonality Flips the Switch on Low-Cost Follow Me, Find Me Phones
By Lisa Vaas - March 04, 2008

Fonality on March 4 is announcing a major upgrade to its business phone system — the PBXtra 4.0 — that promises to sniff employees out and forward calls to their cell phones if it detects that they're not tapping away at their keyboards.


Fonality Launches Boomerang Mobile Integration in Pbxtra 4.0
Business Phone System for Small and Medium-Sized Businesses is Packed with New Features

LOS ANGELES, Calif. - March 04, 2008 Fonality®, a maker of business phone systems, today announced the release of PBXtra® 4.0, an all new version of its award-winning phone system designed for the modern workplace. PBXtra now includes FindMe® with Boomerang® Mobile Integration, a feature that uses presence detection to automatically find employees on their mobile devices, allowing them to answer the call or bounce it to another extension. A host of other new features deepen PBXtra integration with mobile phones and web browsers, enhance support of branch offices, and make ongoing management of the phone system easier than ever.

full press release

FEATURE: Fonality Rides Decentralization
By Tom Burton - February 28, 2008

Fonality is a company worth watching. Several years ago it took a different route to the challenge of IP communications, creating a network of over 5,000 servers to support what it calls a hybrid-hosted VoIP service. It built a central hosting platform targeting contact centers and promoting its service as the perfect means to manage a distributed calling center.


Dell Thinks Small Biz is Big Biz for VoIP
By Carleen Hawn - January 23, 2008

Dell begins bundling Fonality.s open-source software with its enterprise servers today, its latest gambit to compete in the already-crowded VoIP market — this time targeting companies with 125 employees or fewer.

This is fertile ground: Analyst Alan Weckel of research firm Dell ‘Oro Group estimates annual PBX revenues, including those from VoIP phone systems, will exceed $7.5 billion by 2011. Much of this growth could come from small- to medium-sized businesses. Weckel told The Wall Street Journal in August that he thinks 35 million small businesses will adopt IP phone service before 2010 (about 11 million currently use it), a number that.s likely to ramp up if the economic situation worsens.


Podcast: Dell chooses Fonality
By Rich Tehrani - January 23, 2008

Rich Tehrani of TMC interviews Fonality CEO Chris Lyman about the deal with Dell.


Fonality, Dell hook up to bring VoIP to the masses
By Matt Asay - January 23, 2008

Dell has entered a partnership to take to Fonality's affordable VoIP phone systems to small and midsize businesses.

This is big news for the VoIP world--and for the open-source Asterisk project underlying Fonality.

Dell will be selling the Fonality VoIP Phone System through its global SMB sales organization, as well as its channel.


Dell, Inc partners with Fonality
By Chris Lyman - January 22, 2008

So, as you may have noticed, I don’t usually write in my blog about Fonality-specific business or products, nor do I take many comments about such. Rather, I like to focus on issues which I feel are broadly interesting to business owners, managers, and people who see crossovers between “life” and “business”. But, today, I’m going a bit off topic. I am going to write about something historic that has happened for “my” company, Fonality. I also feel this news is quite interesting to small-to-medium businesses (SMB) everywhere. OK, maybe that was a bit self-serving, but I do think it’s true. ;)

Yes, this is a *big* day for us. Actually, this would be a big day for any startup anywhere — struggling to establish its credibility in an aggressive tech world full of behemoths. This is a day we had expressly envisioned since day one at Fonality. In fact, I can clearly remember almost four years ago . to the day . when we (the four of us working at Fonality back then) were sitting around a room and hypothesizing about our plan to revolutionize telephony (isn’t that what all founders do when they are staring at the back of a napkin?). See, our aim back then was to build the world’s easiest-to-use and most affordable business phone system. We wanted this to be the first phone system that acted like a big business phone system, but was priced for small businesses. We even went out and trademarked: “Big Business Phone System. Small Business Price.” It cost us a couple hundred bucks and I remember not being happy about that.


Open Source, Closed Minds
By Chris Lyman - January 16, 2008

This Open Source world for me has been a mixed bath. I came into a complex scene with complex perspectives and ambitions. For me, I have always felt that making money and ethics were not mutually exclusive. Sure, I used to have the “Microsoft is bad and Bill Gates must die” mentality in my early 20s. But, my Orwellian rant faded over time and I began to have a more balanced perspective on the world and the technology which fuels it. Perhaps this is a natural byproduct of the pragmatism which piggybacks the aging process. Perhaps this is a natural byproduct of having to pay rent. Either way, I slowly came to see a world where proprietary software had its place *and* a world where 100% free software had its place. Naturally, I found solace in betwixt — the world of “Open Source”.


Fonality PBXtra: Hybrid Hosted IP PBX
By Jeff Goldman - January 16, 2008

Fonality has pioneered a hybrid hosted architecture for its PBXtra phone system, combining the benefits of a hardware PBX with the affordability and ease of use of a hosted offering. And the message is getting out. The solution was launched in late 2004 and now serves 3,000 companies in 90 countries, with a focus on businesses with between 10 and 100 employees. According to company CEO Chris Lyman, 49 percent of businesses in the U.S. have between 5 and 100 employees — so it's a pretty big market.


Chris Lyman Named VoIP-News Top 20 Influencers
By Owen Linderholm - January 02, 2008

Chris Lyman: Fonality, the chief alternative to Digium in the Asterisk world, offers its trixbox platform as well as its own more robust Fonality PBXtra products. Its main innovations this past year have been in terms of pushing the playing field with announcements like call center and CRM integration . and the driving force behind these changes is Fonality CEO Chris Lyman.


Open Source Is Calling
By John Edwards - December 12, 2007

Open-source technology has transformed the enterprise-software landscape in the past several years. Call-center operators, looking to slash costs and add powerful new communications and call-support capabilities, aren't immune to open source's lure. Open-source call center platforms based on the Asterisk open-source PBX are now available from several different sources. Fonality PBXtra Call Center Edition is one of the best.


Is that Voice in Your App
By Om Malik - November 06, 2007

Things have been tough as of late for plain vanilla VoIP service providers, but that doesn't necessarily mean that voice over IP is over as a technology. As my good friend Andy Abramson points out, the focus in the future is going to be on adding voice to apps.


Fonality Acquires Insightful and Offers Integrated CRM-VoIP Solution
Integrated Products Available Today, Fully Unified Offering on Deck for 2008

LOS ANGELES, Calif. - November 05, 2007 Fonality®, a leading maker of business phone systems, announced today that it will create the industry's first phone system that unifies both telephony and customer relationship management (CRM) for small and medium-sized businesses (SMB). As part of the initiative, the company has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific regions.

full press release

Fonality acquires Insightful to tightly integrate SugarCRM with VoIP
By Matt Asay - November 04, 2007

Fonality, a leading open-source Asterisk-based VoIP phone system vendor, announced today that it is acquiring Insightful Solutions, a distributor of SugarCRM-based customer relationship management (CRM) software, to merge telephony and CRM for the small and medium-sized businesses (SMB) market.


Fonality to Acquire Insightful Solutions
By Rich Tehrani - October 31, 2007

Fonality has made quite a splash in the open source communications market and the most recent news coming out of the California company is an acquisition of Insightful Solutions Pty Ltd, one of the world's largest SugarCRM development houses.

I had an opportunity to have a podcast interview with Fonality CEO Chris Lyman about the acquisition, the future of telephony, CRM, unified communications and the market in general.


Born to Build, Not to Play: an Entrepreneur's Curse
By Gary Rivlin - October 29, 2007

Chris Lyman tried to live a life of leisure.

After selling the start-up company he had founded, Hosting.com, for $30 million in 2000, Mr. Lyman, then 26, bought a big house on a bluff above Los Angeles. He bought a $100,000 sports car. He splurged on heliboarding trips, extreme diving and "other primordial male, risky stuff," he said. In between, there were plenty of days where 4 p.m. rolled around and he was still in his bathrobe.

Yet no more. Like many other young techies who came into an elephantine payoff during the Internet era, Mr. Lyman has chosen to start another company — mainly because he felt he had no choice.

"I've come to the conclusion that entrepreneurship is a curse," said Mr. Lyman, now 33.


Fonality Leads Market with Over 130 Million Calls on PBXtra
2,500 Customers in 50 Countries Making an Average of 2.5 Million Calls per Week

LOS ANGELES, Calif. - September 18, 2007 Fonality®, the world's largest deployment of Asterisk®-based phone systems, today announced that more than 2,500 customers with 53,000 phones in 50 countries have adopted its award winning business phone system, PBXtra, and have used it to place more than 130 million VoIP and traditional calls. The high growth is fueled by increasing demand from small and medium-sized businesses for affordable, easy to use, feature-rich alternatives to the high-cost offerings sold by traditional communications companies.

full press release

Fonality Picked the Overall IT Expo Best of Show Winner
By TMCnet - September 11, 2007

In addition to blogging, reviewing VoIP products, and managing TMC's IT department, I'm one of the judges for Best of Show at Internet Telephony Conference & Expo. I should mention that TMC has created several categories that exhibitors can apply and possibly win. However, in my opinion there was ONE single overall Best of Show Winner at TMC's IT Expo in Los Angeles. One booth stood above them all. The Best of Show booth was without a doubt the Fonality booth where they had several chairs to demo their trixbox offerings. Everytime they did a presentation all the chairs were taken and in fact several rows of people stood behind the chairs to watch the demo.


PBXtra Wins 2007 Internet Telephony Excellence Award
By TMCnet News - August 23, 2007

"The winners of the third annual INTERNET TELEPHONY Excellence Award are leaders in VoIP. Taking risks to advance VoIP technology and provide real solutions has earned them recognition from the editors of INTERNET TELEPHONY. These products and services honored have excelled in the VoIP/IP Telephony industry, and most importantly, their customers are willing to offer testaments of support," said Greg Galitzine, Editorial Director of INTERNET TELEPHONY.


Can Small Business Count on VoIP?
By Marguerite Reardon - August 23, 2007

"The public Internet just can't provide the kind of quality of service that is needed to offer a business-class service," Lyman said. "And small businesses don't typically have the money to upgrade their networks. So they shouldn't rip out their analog service to go purely to VoIP. They're not ready for it."


PBXtra Solves Enterprises' Growing Communication Problem
By Kate Dostart - August 15, 2007

An Asterisk-based PBX proved to be the solution to one company's communications growing pains. For Sean Brown, CEO of One Call Support Services (a division of U.S. Network Management, a managed service provider of IT services), finding a telephony system that could keep up with the company's rapid growth was not only an immediate necessity, it was essential to its continued success.


PBXtra wins Editors' Choice

LOS ANGELES, Calif. - August 08, 2007 Fonality®, the leading maker of phone systems for small and medium-sized business, announced today that its award-winning PBXtra IP-PBX, was named Editors' Choice by PC Magazine in a roundup against competing open and closed source phone systems of similar price. PBXtra is a VoIP-capable phone system designed to be purchased, installed and managed by non-technical professionals. More than 2,000 companies with 45,000 phones in 37 countries have adopted PBXtra and placed more than 75 million VoIP and traditional calls.

full press release

Small Biz Talks Big on PBXtra
By Gary Berline - August 07, 2007

Buying and maintaining traditional analog PBX (private branch exchange) solutions has always cost far too much for most small and midsize businesses. But IP PBX appliances let even the smallest of companies quickly deploy systems that accommodate analog and VoIP phones and service providers and offer powerful features.

... These PBX products give SMBs affordable ways to get telephony options previously available only to larger corporations. In addition to being easily deployed and managed, the PBX systems reviewed here can grow with your business.


Fonality Saves Businesses Money
By Bobby White - August 07, 2007

Since its introduction in the late 1990s, Internet-telephone service has been rapidly adopted by big businesses. But small and midsize counterparts have lagged behind. That is because many of these companies often ran into snafus with their Internet-phone service, also known as voice over Internet protocol, or VOIP. Now, that is changing as more small and midsize businesses come around to the technology.

... Many of these hurdles are being solved by new companies such as M5 Networks Inc., Fonality Inc. and Digium Inc., which were set up expressly to help small and midsize enterprises with VOIP. These start-ups typically offer inexpensive "open source" Internet voice services or allow companies to outsource their communications, at a fraction of the price larger equipment providers like Nortel Networks Corp. and Avaya Inc. might charge.

Click here to download the article in .pdf


PBXtra Standard Wins PC Mag Editors' Choice Award
By Robert P. Lipschutz - July 27, 2007

Several things set the PBXtra apart from the other PBX products I've tested over the past month or so. First, it's a hybrid hosted device, so the vendor, Fonality, handles software upgrades and phone provisioning and saves configuration details to its own servers, creating an off-site backup of the data. When your new server arrives, you simply plug it in, assign it an IP address, move your VoIP or PSTN lines, and the PBX just works. Hybrid hosting also makes scaling up extremely a simple and seamless process.


VoIPowering Your Office: Cashing in on the VoIP Gold Rush
By Carla Schroder - June 18, 2007

The VoIP space is growing like crazy. This is just the beginning; we are not that far from having real live good-quality videophones and video conferencing just like in science fiction, high-quality, on-demand entertainment, and nearly unfettered mobility. Everyone who is anyone is jumping on the VoIP bandwagon. Businesses and home users are just beginning to wake up to all the cool telephony possibilities they never had before. ... Fonality has two interesting approaches to the iPBX space. The first one is PBXtra, which I would call their flagship product. This is based on a customized version of Asterisk already installed on a server. It is structured differently than any other iPBX I know of. It is an ingenious hybrid of hosted services and customer-premise services. All of the management functions are hosted by Fonality, and all the customer data files are stored on the customer's PBXtra server.


Q&A with Chris Lyman on Avaya and Open Source
By Rhonda Ascierto - June 07, 2007

Networking gear vendor Avaya was seen as a buyout target for rivals Cisco or Nortel, yet the company was acquired earlier this week by a private equity firm for $8.2bn. Chris Lyman, chief executive of Fonality, Avaya's largest open-source rival, discusses the fall-out.


50 Emerging Tech Vendors You Should Know
By Craig Zarley, Steven Burke - June 04, 2007

They have far superior technology, more robust margins and uncompromising technical support. They are the CRN Emerging Tech Dynamos and they're reshaping the information technology industry, solution providers say, by handily beating established vendors in head-to-head product, margin, technical support and field engagement comparisons.


Blade Technologies Chooses PBXtra
By Tom Keating - May 17, 2007

Today, I spoke with Fonality's CEO Chris Lyman and Amon Prasad, Director of Information Technology for BLADE Network Technologies. BLADE Network Technologies is a former subsidiary of Nortel and get this - they selected Fonality's Asterisk-based PBXtra over a comparable system from Nortel. Even though Nortel offered their former subsidiary a discounted price, it was still much more than PBXtra. Chris and Amon explained to me that Fonality was able to offer PBXtra at less than 50 percent of the cost of a proposed Nortel (News - Alert) system and that included junking the existing Nortel phonesets with all new VoIP phonesets. Ecstatic over this "win" besting a well-known PBX manufacturer, Fonality stated, "BLADE is one example of how Fonality is now regularly beating out incumbents including, Cisco, Nortel and Alcatel in the small to medium business (SMB) market. PBXtra is now deployed in more than 2,000 SMBs with over 45,000 users in 37 countries."


Former Nortel Subsidiary Selects PBXtra Over Nortel PBX

LOS ANGELES, Calif. - May 17, 2007 Fonality® a leading open source telephony company, today announced that after an in-depth evaluation to select a new VoIP-capable phone system, BLADE Network Technologies, a former subsidiary of Nortel, selected Fonality's award-winning PBXtra over a comparable system from Nortel. Fonality was able to deliver a sophisticated and easy-to-use phone system at less than 50 percent of the cost of a proposed Nortel system. BLADE is one example of how Fonality is now regularly beating out incumbents including, Cisco, Nortel and Alcatel in the small to medium business (SMB) market. PBXtra is now deployed in more than 2,000 SMBs with over 45,000 users in 37 countries.

full press release

PBXtra Garners Product of the Year Award
Communications Solutions Cites PBXtra for Outstanding Value and Innovation

LOS ANGELES, Calif. - May 09, 2007 Fonality® the leader in open source IP telephony, announced today that PBXtra took home an important award recognizing the popular business phone system for its rich feature set and a price point that makes it affordable for small and medium-sized businesses. PBXtra, the full-featured VoIP-capable phone system in use by over 2,000 customers in 37 countries, has been named 2006 Product of the Year by Communications Solutions.

full press release

Fonality Strikes a Deal with PCMall
National Direct Marketer Delivers VoIP Phone Systems to SMB

LOS ANGELES, Calif. - May 07, 2007 Fonality® a leading open source telephony company, today announced a partnership agreement with PC Mall (Nasdaq:MALL) for distribution of the company's award winning business phone system, PBXtra PC Mall is one of the largest U.S. direct marketers of technology products to business, government, educational institutions and consumers. With the addition of PBXtra to the PC Mall catalog, small and medium-sized business (SMB) customers now have one-stop-shopping for desktops, notebooks, servers, data switches, security, storage and phone system products.

full press release

Fonality Brings Call Center Capabilities to more than 1,000 SMBs
Fonality Gives SMBs an Edge to Compete with Large Contact Centers

LOS ANGELES, Calif. - May 02, 2007 Fonality®, a leading open source telephony company, today announced that more than 1,000 businesses are using the company's PBXtra Call Center Edition software to deploy robust, enterprise-class call centers at a fraction of the price of traditional systems, successfully competing with larger contact centers. PBXtra Call Center Edition has been widely adopted by the Fonality customer base, with over 20,000 local and remote employees using the software every day.

full press release

Fonality Named TMCnet Product of the Year 2006
By Patrick Barnard - May 02, 2007

Technology Marketing Corporation (TMC) is pleased to announce the winners of the 2006 Product of the Year Award from Communications Solutions. The complete list of winners will be published in May on the Communications Solutions Web site, www.tmcnet.com/comsol.


Fonality and Matrix Partner to Bring PBXtra to the SMB

LOS ANGELES, Calif. - April 20, 2007 Fonality® a leading open source telephony company, today announced that Matrix Business Technologies, a U.S.-based telecom services provider, is the first provider in its industry to adopt the Fonality Managed Services Partner (MSP) model by selecting Fonality's award winning PBXtra solution. This Matrix-managed PBX phone system is the first of its kind to complement the existing portfolio of voice and data services currently enjoyed by Matrix's small to medium business (SMB) customers.

full press release