HUD - Heads Up Display
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HUD - Heads Up Display

HUD: Your New Operator

HUD, the lynchpin in Fonality’s endeavor to change the way people communicate, is a bleeding-edge, market-leading desktop application that integrates fully with both PBXtra and trixbox Pro. Like a heads up display, HUD provides company-wide visibility and empowers employees to take control of business communications by making it easy for them to interact with one another via a single, simple interface. See who's calling with interactive desktop alerts; check the call status of any employee; initiate internal calls, mobile calls, and secure chat sessions – expand your point of view!


HUD with PBXtra HUD with trixbox Pro Flash Demo



People Are Talking

"HUD helps us to enhance communication within the office, since we know whether someone is on the phone or not. We also like HUD’s drag and drop call transferring capabilities and its integration with caller ID on the PC desktop."
– SunPorch, Westport, CT

"We love HUD - it has become essential for our sales organization. In real-time we can see what calls are taking place and drag and drop them to other lines, cell phones, voicemail, etc."
– Yelp, San Francisco, CA

"HUD is spectacular! We use it from our CRM system -- we simply click a contact's name to dial. It's a huge time saver for us. Dragging and dropping calls from HUD is a great feature, and since we use four or five types of phones, HUD makes transferring calls from any phone very simple."
– Sangoma, Markham, Ontario, Canada

"HUD provides us with the ability to monitor calls for training and record calls for customers that need to keep recordings for 30 days."
– Crusecom, Oscoda, MI

HUD Benefits
Unifies Communications

HUD unifies your communications into one, easy to use screen. Call an employee's desk phone or mobile phone, chat, or email all with one click.

Enables Queues and Agents

With HUD, you can create and manage a distributed call center affordably. Your sales and customer service agents can log in and out of queues, monitor call states, park calls, and record calls on the fly.

Integrates with CRM Systems

HUD has powerful integration with CRM systems such as Salesforce SFA and SugarCRM, improving productivity for agents, increasing agent accountability, and giving managers new insight into their organizations.

Facilitates Tracking and Training

HUD provides powerful tools for your managers to monitor, mentor, and barge calls. And with Private Enterprise Chat, they can guide agents real time.

Get to Know HUD
  1. Call Status

    Wherever you are, know when coworkers are on the phone, away from their desks, or offline. With color-coded call status, HUD lets users see who’s offline or on an inbound/outbound, queue, or intra-office call.

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  2. Desktop Call Control

    Answer, make, or transfer calls all from your mouse! Put a call on hold by dragging it into your hold area. Take the call off of hold by dragging it back to your active call area.

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  3. Outlook Integration

    HUD has powerful Outlook integration to make call screening a breeze. Initiate a call straight from your Outlook inbox or contacts!

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  4. CRM Integration

    CRM Integration transforms businesses that rely on both a CRM system and a phone system. Tight integration between these previously disparate systems can not only give agents caller information before they pick up the phone, but managers transparency into their organizations.

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  5. Agent Features

    HUD enables a remote sales or service agent organization. Agents can log in and out of queues, and can record calls on the fly. Managers can view queue stats in a glance!

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  6. Barge and Monitor

    Track and training employees with call barging and monitoring. Supervisors can listen in on calls (monitor) or join calls (barge) for effective training and mentoring. With HUD’s private enterprise chat, agents can be guided in real time with the customer being none the wiser.

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