Business Phone Systems and Services
Every business needs some kind of phone system and any vendor can sell you phones that ring. Clients choose Fonality because our systems and services are not only reliable and affordable, but they also help business owners and managers sell, service and collaborate with ease. Whether you prefer to deploy an on-premises solution or one that’s hosted in the cloud, Fonality makes it easy. The Fonality solution comes complete with:
Integrated Call Management and Collaboration for all Users
Built-in Presence and Chat
See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.
Personalized Call Routing
With Find Me/Follow Me you’ll never miss another important call. Set your own rules to ring multiple devices simultaneously and create privileged lists for VIP callers.
Voicemail Management & Transcription
Access voicemail via phone, email, SMS or the desktop. Manage, store and even read your voicemail messages.
Drag-and-Drop Call Handling
Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.
Help your customers get to the right person quickly with customizable menu selection and routing.
Web-Based Administration Panel
Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.
Easy to Use Reports
Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.
Emergency Management and Recovery
When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.
Distributed Worker Support
Mobile Device Integration
Make and receive calls from your mobile device using your business phone number.
Multiple Location Integration
Create a consistent, seamless caller experience between multiple locations or branch offices.
Offsite Desk Phone and Softphone Support
Work from anywhere using a desk phone connected to the office phone system through any broad-band Internet connection, or use a softphone and a computer headset.
You probably don’t look for new phone systems for your business very often, but don’t worry. Whether the Fonality solution is ultimately right for your company or not, our experts are standing by to help you explore your feature needs, deployment options and payment preferences.
More Helpful Information:
- See what our clients have to say about Fonality
- Looking for Contact Center features? Learn more.
- Short, but educational eBooks
- Useful information and a bit of fun via the Fonality Blog.