Business Phone
Collaboration
Contact Center

Finally, a phone solution just for SMBs who want advanced communication tools that are simple and affordable. Get the big business features you need at a small business price you’ll love.

Now your team can work together more efficiently for faster decision making, regardless of location. Fonality makes collaboration technology affordable and puts it at your fingertips because it’s integrated with your business phone solution.

Deliver superior customer service, improve agent productivity and gain insights into your daily call center activity. Access all the key features to manage and monitor your contact center in a simple dashboard view. Empower managers to make quick decisions to ensure exceptional customer experience.

Available Features

  • Phone Scheduler

    Change phone menu options for different times of day, days of the week or holidays. Also...
  • Web-Based Admin Panel

    Use your browser to add users, make changes on the fly, view call logs and more; from...
  • Mobile Phone as Extension

    Don’t want customers to know you’re working from home? Make and...
  • Find Me/Follow Me

    Make sure you’re always available by setting your phone to ring your desk and mobile...
  • Auto-Attendant

    A simple point-and-click interface makes it easy to set up efficient call routing to make it...
  • Drag-and-Drop Call Handling

    Answer, transfer, place calls on hold or send them to voice mail, all with a...
  • Visual Voicemail & Transcription

    Receive your recorded voice mail messages—or even a message...

Available Features

  • Visual Contact Presence

    See when your contacts are available and choose the best way to reach them whether...
  • Mobile Phone as Extension

    Don’t want customers to know you’re working from home? Make and...
  • Paging

    Send a page or message to the whole company or a set of specific employees. Build groups with...
  • Audio Conferencing

    Host your own on-demand conference calls for both internal and external attendees, with...
  • Chat

    Employees can send secure instant messages on their own private chat network without opening a third-...
  • Screen Share

    Quickly and easily share your screen with anyone to collaborate on documents or give live...
  • Visual Voicemail & Transcription

    Receive your recorded voice mail messages—or even a message...

Available Features

  • Call Recording

    Record and store agent calls on the fly for training and review.
  • Barge, Monitor, and Whisper

    Allow manager to take over trickier calls when required, monitor customer calls...
  • Advanced Agent and Queue Reporting

    Drill down to understand agent call patterns and productivity metrics, or...
  • Skills-Based Routing

    Leverage employee skill levels for increased productivity and revenue; send more calls...
  • Unlimited Queues

    Create queues for different departments; track calls into a specific number to measure...
  • Real-Time Queue Details

    Convenient dashboard view of call volumes and available agents. Know who’s...

Deployment Options for All Solutions

Full featured phone system designed for small business. All the speed and productivity without managing hardware.

or

Big business features with small business costs. Preconfigured hardware to manage voice on your site and cutting-edge communications applications in the cloud.