Finally, a phone solution just for SMBs who want advanced communication tools that are simple and affordable. Get the big business features you need at a small business price you’ll love.
Now your team can work together more efficiently for faster decision making, regardless of location. Fonality makes collaboration technology affordable and puts it at your fingertips because it’s integrated with your business phone solution.
Deliver superior customer service, improve agent productivity and gain insights into your daily call center activity. Access all the key features to manage and monitor your contact center in a simple dashboard view. Empower managers to make quick decisions to ensure exceptional customer experience.
Available Features
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Phone Scheduler
Change phone menu options for different times of day, days of the week or holidays. Also...
Web-Based Admin Panel
Use your browser to add users, make changes on the fly, view call logs and more; from...
Mobile Phone as Extension
Don’t want customers to know you’re working from home? Make and...
Find Me/Follow Me
Make sure you’re always available by setting your phone to ring your desk and mobile...
Auto-Attendant
A simple point-and-click interface makes it easy to set up efficient call routing to make it...
Drag-and-Drop Call Handling
Answer, transfer, place calls on hold or send them to voice mail, all with a...
Available Features
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Visual Contact Presence
See when your contacts are available and choose the best way to reach them whether...
Mobile Phone as Extension
Don’t want customers to know you’re working from home? Make and...
Paging
Send a page or message to the whole company or a set of specific employees. Build groups with...
Audio Conferencing
Host your own on-demand conference calls for both internal and external attendees, with...
Chat
Employees can send secure instant messages on their own private chat network without...
Screen Share
Quickly and easily share your screen with anyone to collaborate on documents or give live...
Available Features
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Call Recording
Record and store agent calls on the fly for training and review. -

Barge, Monitor, and Whisper
Allow manager to take over trickier calls when required, monitor customer calls...
Advanced Agent and Queue Reporting
Drill down to understand agent call patterns and productivity metrics, or...
Skills-Based Routing
Leverage employee skill levels for increased productivity and revenue; send more calls...
Unlimited Queues
Create queues for different departments; track calls into a specific number to measure...
Real-Time Queue Details
Convenient dashboard view of call volumes and available agents. Know who’s...nextDeployment Options for All Solutions
Full featured phone system designed for small business. All the speed and productivity without managing hardware.
orBig business features with small business costs. Preconfigured hardware to manage voice on your site and cutting-edge communications applications in the cloud.
Why customers choose Fonality
Learn how Charfen Institute has benefited from a Fonality...





