Connect Your Branch Offices and Optimize Your Success
Distributed workforces are now the norm rather than the exception. As your company grows, it can be a strategic competitive advantage to have a footprint in the major markets where you compete. However, it is critical that these branches do not feel like islands which have to support themselves. That’s why Fonality’s Unified Communications (UC) solutions are designed to make it easy for your company to connect resources in multiple locations. After all, your employees are at their most effective when they can leverage each other as if they’re in the same location. From viewing coworkers’ presence status in real time, to dialing extension numbers across locations, to sharing virtual conference rooms, our UC solutions bring distributed resources together and make those resources available at any time. By taking a different approach to this problem, we can help our customers save up to 50% on their currently monthly charges.
Connect Your Workforce
With our Heads Up Display (HUD) UC solution, your employees can work together as if they actually are together. HUD allows them to communicate more efficiently by providing multiple means of connecting, including phone calls, virtual conference rooms, instant messaging, SMS chat or email. All at the simple click of a mouse.
Connect Your Contact Center
Fonality solutions allow you to combine standard users with contact center users seamlessly on one system. You don’t have to invest in multiple solutions that require integration to make them appear as one. And our HUD Queues (a version of HUD designed specifically for contact center users) enables contact center employees to operate as efficiently as possible, while also enabling team leaders to monitor and manage their teams effortlessly.
Take advantage of common features that employees can share across multiple locations, such as virtual conference rooms, integrated voice response, automated call distribution and call detail reporting. One Fonality solution can serve the needs of all your employees - regardless where they work.