ON-PREMISE | Fonality

Fri, 01/04/2013 - 22:24 — admin

ON-PREMISE

A Fonality IP-PBX Solution

If your business communication needs require an affordable and scalable approach, Fonality’s on-premise solutions lets you manage your voice features in your office, while the communication applications are managed in the cloud. You get big business features with small business expense.

Fonality offers fully turnkey on-premise operating system or a software-only solution for technical consultants and customers looking to further customize their system.

What do you get? All the standard stuff your small business deserves: Auto-attendants, call forwarding, audio conferencing, voicemail to email, detailed call logs and the like. Plus, THE easiest to connect hardware ever, preconfigured by our techs to your exact specifications. Just plug it in, connect up your SIP and/or POTS lines, launch a browser and you have full control of your phone system.

Purchase our on-premise solution outright or chose to make fixed monthly payments. It’s available in three flavors, depending on your employees’ roles and requirements.

Standard Edition

The perfect fit for companies with 15 to 50 employees who are light to medium phone users, but want heavyweight features:

Auto-Attendant

Help your customers get to the right person as quickly as possible. "Press 1 for Sales, 2 for Support..." Simplicity at its finest.

Voicemail

Retrieve and review voicemail from any phone or 1-touch from your desktop. Even get your voicemail via email or text.

Phone Scheduler

Change your phone menu options for different times of the day, days of the week or even holidays. Let your phone system work for you.

Mobility

Work from home or on the road and enjoy the same communication experience as in the office.

Professional Edition

If your business requires all the bells and whistles, then this is the solution for you. It includes all of the standard features and introduces advanced communication features used by the heavy hitters:

Group Permissions

Allows you to place restrictions on various call features, long distance access and conference room scheduling.

Audio Conferencing

A high end feature that lets you ‘host’ your own dial-in conference calls for both internal and external attendees. All the features of third party tools without the cost. (You know who we're talking about...)

Paging and Intercom

Page and bellow to the whole company, certain departments, or even custom groups of employees. You can even have two-way ad-hoc conferences with everyone in the group via intercom.

Find Me / Follow Me

Make sure your callers can find you, wherever you are—on your cell, at home or in a branch office—based on the rules you create. Use features like scheduler, simultaneous ringing and privileged lists to put Find Me to work for you. It’s even smart enough to sense when you’re away from your desk and ring your cell.

Contact Center Edition

You may not think you have or need a call center, but if you have different departments with distinct customer needs, these features will increase customer satisfaction, improve customer loyalty and maximize the efficiency of your staff. It may also allow you to use fewer staff by managing call volumes much more efficiently:

Skill-Based Routing

This features lets you assign priorities and skill levels to your employees, thus leveraging their individual productivity. Put your star closer first in queue and send new employees fewer calls and more training opportunities.

Real-Time Queue Details

A desktop graphical view of your current call volumes and available agents. See who’s available to take calls, who’s on a call, and who’s waiting for calls. Re-prioritize on the fly!

Barge, Monitor and
Manager Whisper

Managers can monitor customer calls for training and quality and can provide direction or support that only the representative can hear with the whisper feature. Barge allows the supervisor to take over the conversation to handle trickier calls when needed.

Call Recording

Record agent calls on the fly to be used later for training or archival purposes.

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