Fonality Hybrid-Hosted Solutions: The Best of Breed Approach

Because legacy on-premise solutions are expensive to purchase and even more expensive to maintain, many businesses are now looking into new deployment solutions such as hybrid-hosted environments for their communications needs. Fonality’s hybrid-hosted solution provides a best of breed approach with the hardware residing on the customers premise while the control panel (along with service, maintenance and configuration) remains a Web-based application sitting in the cloud. Having your own hardware gives you the option to use the delivery platform you prefer, such as VoIP, PRI or POTS, in any combination. Additionally, an on-premise solution allows you to integrate your business communications solution with a variety of other business systems, while still taking advantage of the hosted environment flexibility including moves, adds and changes in mere minutes, not days compared to a legacy on-premise solution.

Fonality hybrid-hosted solutions provide these benefits
• Proactive 24/7 monitoring by Fonality
• Automatic software upgrades
• Messages, prompts and record options remain on company premises
• Integration opportunities for other business applications through an open source platform
• Automated configuration backup

The Advantages of a Hybrid-Hosted Solution

A hybrid-hosted deployment solution allows your business’ communications infrastructure (server) to be on-site while deferring equipment monitoring and management costs to Fonality. In contrast, a dedicated deployment method removes all the worries and costs of training and on-site maintenance with the infrastructure hosted within Fonality’s data center. With all Fonality solutions, configuration data is securely backed up, new system features and upgrades are included and, ultimately, the total cost of ownership is much less than a legacy on-premises solution.

Administrators can manage all aspects of your phone system remotely and review real-time call logs with comprehensive search filters for all extensions through the online Web admin and user panel. Call logs and other data can be exported as reports for use in Excel and Access, and managers can oversee individual and grouped devices from a single screen.