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Call routing inconsistent

ph3
Posts: 1
 Member Since:
2012-01-25
Submitted by ph3 on Wed, 01/25/2012 - 1:25pm.

Hi,

I've got Trixbox 2.8.0.4 running on a PhoneBochs mini w/ 5 analog lines in and about 25 extensions. The system works fine most of the time, but I receive complaints on a regular basis that the extension entered gets routed to the wrong phone when calling from an outside line to the IVR. For example, someone dials extension 223 and gets connected to the person at extension 225. Other times, the system reports that it is an invalid extension. There is no discernable pattern to when it happens, but it happens much too frequently to be chalked up to "fat finger" dialing. Any suggestions on what could cause this behavior or where I should be looking to troubleshoot?

Thanks in advance for your help!

‹ call waiting giving me a busy signal Independent DAHDI Channel RX TX Gain Volume? ›


JimmLee
Posts: 14
 Member Since:
2011-12-20
Please give provide more information.
Tue, 01/31/2012 - 10:07am

You have only told you issue but nothing about the configurations and what you see in logs. Post your dialplan and also the Logs generated by the trixbox.



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