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Trouble setting Misc destination to external phone number and using for an IVR call forward.

hdantman
Posts: 18
 Member Since:
2011-04-15
Submitted by hdantman on Wed, 01/18/2012 - 8:05pm.

system status version: 2.6.2.5
v2.8.0.4

Firstly, thanks to all of you! Without this forum, I don't know where I'd be.
I have set up an IVR with several options, one of which I want to be able to forward incoming calls to a series of external cell numbers. If I understand correctly, the way to do this is to setup a misc destination and set the IVR to go directly to it (I'm using "t" as the code, since I want the forward to occur after the voice recording plays). I have set up the misc destination with the phone number I want it to go to. 214xxxxxxx
The IVR does everything it's supposed to, but I get the message, "All circuits are busy now. Please try again later." everytime I test it. Any ideas? I'm sure it's probably a number format issue, but I can't find anything about how I should put the number in differently. Thanks again,

I've tried the following formats:
214xxxxxxx
1214xxxxxxx
0214xxxxxxx
01214xxxxxxx
091214xxxxxxx
091214xxxxxxx
91214xxxxxxx
9214xxxxxxx

I even tried to set up a ring group with 214xxxxxxx# in the extension list (supposedly this is what is needed in order to dial an outside number). When I do this, it rings once (though not on the other end--just hear a ringing tone on the trixbox end) and immediately disconnects. Any ideas?

‹ CDR reports No audio on outbound calls ›


JimmLee
Posts: 14
 Member Since:
2011-12-20
Please provide complete information
Fri, 01/20/2012 - 8:59am

Your provided information is not enough to diagnose your issue. post the following info

1. What type is the phone number 214xxxxxxx? is it a sip did provided to you by some voip service provider like Axvoice, Vonage etc ?
2. If this number is a cell phone number of PSTN number then how you are connecting trixbox to the PSTN. Via sip provider like i mentioned above or some telephony harware? If you are using telephony hardware then post its config too.
3. What is the dialstring you are using to dial. If you hear a ring sound and the destination phone is not ringing then you are using dial option "r" in dialstring which provides fake ringing until connected. That is why you call drops after couple of ring sounds.

also post the call logs.



hdantman
Posts: 18
 Member Since:
2011-04-15
I said that the numbers I'm
Sat, 01/21/2012 - 2:33am

I said that the numbers I'm attempting to forward to are cell phone numbers--is there something else I need to add? It's not a SIP DID.
We have a Cbeyond SIP trunk with four lines.
I'm not sure what you mean when you're asking for the dialstring. I posted exactly (well, not quite--the 'x' s represent actual numbers) what I tried when I entered the cell numbers in both the misc destination section and the ring group. Where can I find this dialstring, so that I can tell you? Thanks for your help,



hdantman
Posts: 18
 Member Since:
2011-04-15
OK--I figured it out. Cbeyond SIP Trunk
Wed, 02/29/2012 - 4:04pm

The reason misc destinations weren't working was the fact that Cbeyond won't allow unauthenticated numbers/users to place calls using their trunk. They said we needed to create a diversion header. I found out the easiest way to do this was to enter the following string into the PEER details of the Cbeyond SIP trunk:
fromuser=(caller id/phone number the SIP trunk uses)
for example: fromuser=1234567890

Did that, and viola! Calls place appropriately. I also found out that using a second SIP trunk that doesn't require user authentication will work. We have a second trunk--Nextiva. That worked as well.



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