I know this is a strange one and it will require some leg work for others but any help would be VERY appreciated.
When anyone on our phone system calls HP support at 800-474-6836 after you go thru the prompts you are put on hold and there is no hold music, after about 4 minutes you get disconnected. If you call the number just give thier automated system false answers to get put on hold. Here is the output from Trixbox when this happens.
== Spawn extension (macro-dialout-trunk, s, 20) exited non-zero on 'SIP/278-b6 224468' in macro 'dialout-trunk'
== Spawn extension (macro-dialout-trunk, s, 20) exited non-zero on 'SIP/278-b6 224468'
-- Executing [h@macro-dialout-trunk:1] Macro("SIP/278-b6224468", "hangupcall |") in new stack
-- Executing [s@macro-hangupcall:1] ResetCDR("SIP/278-b6224468", "w") in new stack
-- Executing [s@macro-hangupcall:2] NoCDR("SIP/278-b6224468", "") in new sta ck
-- Executing [s@macro-hangupcall:3] GotoIf("SIP/278-b6224468", "1?skiprg") i n new stack
-- Goto (macro-hangupcall,s,6)
-- Executing [s@macro-hangupcall:6] GotoIf("SIP/278-b6224468", "1?skipblkvm" ) in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] GotoIf("SIP/278-b6224468", "1?theend") i n new stack
-- Goto (macro-hangupcall,s,11)
-- Executing [s@macro-hangupcall:11] Hangup("SIP/278-b6224468", "") in new s tack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/278-b6224 468' in macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/278-b6224 468'
I am told by another coworked it has happened to them too only with Microsoft and no hold music.
Does anyone have an idea why a call would be disconnected when there is no hold music?
Member Since:
2008-02-29