Directed Call Pickup - Transfer issues

Is there any solution to this? I'm sure this issue has come up before.

I'm using 2.6.2.2

Call pickup works fine unless the call was one that was transferred. Exactly what hhmcpas described.

Suggestions would be greatly appreciated.

Thanks,
djyvr

The main problem here is that asterisk call pickup is not performed on a device, but rather an extension (in a specific context).
AFAIK there is no way to fix this in Trixbox without customising the Asterisk dialplan.

The dialplan for Trixbox Pickup is this:

[app-pickup]
include => app-pickup-custom
exten => _**.,1,Noop(Attempt to Pickup ${EXTEN:2} by ${CALLERID(num)})
exten => _**.,n,Pickup(${EXTEN:2})

So what happens is that if there is an external call (or a call that is routed through some queue, or whatever), this Pickup() line might not do the trick because the device was dialled in a different context. What I did to solve this problem was to add the following lines to extensions_custom.conf (thanks to a post on the FreePBX bugtracker):

[app-pickup-custom]
exten => _**.,3,Pickup(${EXTEN:2}@from-did-direct)

What this does is to try a call pickup at from-did-direct.
Note that you may need to replace "from-did-direct" with whatever context you call ends up in.

Hopefully this will be fixed or at least documented in later Trixbox versions.

I am able to do directed call pickup until the call has been transferred internally. I have been scouring the web for help on this and have yet to get it solved. I have all of the following in my extensions_override_freepbx.conf:

[app-pickup-custom]
exten => _**.,3,Pickup(${EXTEN:2}@from-did-direct)
exten => _**.,3,Pickup(${EXTEN:2}@ext-queues)
exten => _**.,3,Pickup(${EXTEN:2}@from-zaptel)

Unless the call comes in from a queue (which is the default for us -- we have a queue that people can log into to help the receptionist with incoming calls) or it is transferred by an internal extension, directed pickup works for me. For instance, if my extension gets an external call directly, Sue can see it ringing and pick up the call on her extension. If I take the external call on my extension and transfer it to Bob's extension, then realize Bob is at lunch, I can't use directed pickup to get the call back. On my phone, I see Error 603. On Asterisk, I see the following type of dialog:

-- Executing [**234@from-internal:1] NoOp("SIP/203-b754d500", "Attempt to Pickup 234 by 203") in new stack
-- Executing [**234@from-internal:2] Pickup("SIP/203-b754d500", "234") in new stack
-- Executing [**234@from-internal:3] Pickup("SIP/203-b754d500", "234@ext-local") in new stack
-- Executing [**234@from-internal:4] Pickup("SIP/203-b754d500", "234@from-internal") in new stack
-- Executing [**234@from-internal:5] Pickup("SIP/203-b754d500", "234@from-did-direct") in new stack
-- Executing [**234@from-internal:6] Pickup("SIP/203-b754d500", "FMPR-234") in new stack
-- Executing [**234@from-internal:7] Pickup("SIP/203-b754d500", "LC-234@from-internal") in new stack
-- Executing [**234@from-internal:8] Pickup("SIP/203-b754d500", "FMPR-234@from-internal") in new stack
-- Executing [**234@from-internal:9] Pickup("SIP/203-b754d500", "FMPR-234@from-did-direct") in new stack
-- Executing [**234@from-internal:10] Hangup("SIP/203-b754d500", "") in new stack
== Spawn extension (from-internal, **234, 10) exited non-zero on 'SIP/203-b754d500'
-- Executing [h@from-internal:1] Macro("SIP/203-b754d500", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] ResetCDR("SIP/203-b754d500", "vw") in new stack
-- Executing [s@macro-hangupcall:2] NoCDR("SIP/203-b754d500", "") in new stack
-- Executing [s@macro-hangupcall:3] GotoIf("SIP/203-b754d500", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing [s@macro-hangupcall:6] GotoIf("SIP/203-b754d500", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] GotoIf("SIP/203-b754d500", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing [s@macro-hangupcall:11] Hangup("SIP/203-b754d500", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/203-b754d500' in macro 'hangupcall'
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/203-b754d500'

Same problem encountered for Trixbox 2.6.2.3,

Any fix so far?