Hi
I am new to trixbox, asterisk and linux... I read the whole trixbox-2-without-tears manual which was very helpful in giving a general understanding of everything, but I was still wondering if the Community Edition has the ability to do call queues, meaning that calls come in and wait in a queue for the first available operator.
Thanks
Absolutely, it's a few clicks to setup in the "PBX Settings" section of Maint. On the left menu, click queues. Mouse over each option to learn what it does. Once you set it up and make the queue, you will have an option to select it when you make an inbound route. If you get stuck, post back and someone may be able to help you along.
thanks antidelldude...
Okay, I set up a queue, and an inbound route to that queue, but now I can't figure out how to assign specific extensions to that queue. Any help on that would be great!
Thanks
Extensions either go in the static agent list or can be dynamic and log in and out of the queue.
Have you been to our wiki yet and looked at the 'trixbox without tears' guide?
Scott
aka "Skyking"
Yes... I printed out and completely read thru Trixbox-2-Without-Tears from cover to cover (it is excellent), but I don't recall anything on queues or on how to login/logout of queues. I will search the forums and wiki somemore for login/logout
The queue agent login instructions are also in the queue page tooltip. Just mouse over the queue number label.
aka "Skyking"
Scott
aka "Skyking"
okay thanks Scott... that has me headed in the right direction!
Member Since:
2009-07-06