Dynamic Agents Queues

Well after reading and testing this is what i have come to learn, and get functioning.

I found that is was a whole lot easier to start off fresh, rather that trying to fix (i performed a bulk extension upload) So with that said, here we go.

Clean 2.6 install
Updates and FreePBX Modules Installed

From the CLI navigate to the following location /etc/asterisk
With your prefered editor ( i like vi ) open amportal.conf and find the following:
# AMPEXTENSIONS: the type of view for extensions admin
# If set to 'deviceanduser' Devices and Users will be administered seperately, and Users will be able to "login" to devices.
# If set to 'extensions' Devices and Users will me administered in a single screen.
AMPEXTENSIONS=extensions
Change the value from extensions to deviceanduser like so:
AMPEXTENSIONS=deviceanduser

Save and exit.
Now we need to restart asterisk and amportal.
From CLI i use the following command
amportal restart

Now login to the webui, and create a user
Complete the form to your needs
Be sure that you supply a password in the User Password field.

Now that we have a user, submit the changes.

Now we need to create a device.
Under Device Options:
Provide a password

Under Device Info
Supply a device ID and Description
For device type, select Adhoc
For default user select none
Now that we have a device, submit the changes and reload.

Tada! the user and device has been created. Now, onto the queue.

For creation of the Queue, please refer here http://freepbx.org/support/documentation/module-documentation/que...

Back already or already know how to make a queue? Cool you rock! Let's continue.

Now, place the ID of the USER into the static agents field.
Now that we have a queue, submit the changes and reload.

Now, lets try it out!
On the Device, place a call to *11, when prompted, enter your USER Extension, next it will ask for a password, enter the USER password.

Voila! Your User is now an Agent in the Queue.

To logout, simply dial *12

So, with this configuration you should have a device that a user can login or out of at will.
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Awesome Factor:4 out of 5. Why?
You can assign a dynamic agent to more that one queue. Try it!

Hot desking: This allows a single user to have multiple devices with the same phone number. It also allows a single device to be used by multiple users in a hot desk style environment, where a user logs into the device resulting in it becoming their phone.

Tip:
Don't create the user extension and device id in the same range of numbers, it could confuse the simple minded folk :)

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References:

http://www.freepbx.org/support/documentation/module-documentation...
http://freepbx.org/support/documentation/module-documentation/que...

Allready in the wiki

http://trixbox.org/wiki/dynamic-agents

It is posted under CE Tutorials along with my HA Cluster solution

As for you second question, I dont know, havent tested.

But, and i quote from my post, which is a snip from FreePBX site "Hot desking: This allows a single user to have multiple devices with the same phone number"

This statement does seem somewhat ambiguous in it's intent. One user on many phones? or does the logon cause a logoff of the user on another device?

I go onsite with this customer tomorrow, i will test and post.