equivalent of Avaya Whisper in Asterisk IVR?

pilbeamsupport
Posts: 1
Member Since:
2007-06-04

Hi,

I have been trying to migrate our current Avaya IVR systems to Asterisk

So far all is going well and have managed to migrate all except 1, I am unable to work out how to do the following

We have an out of hours call system which will gather some client details, company name from DTMF key input, then ask the user to say the problem they are having (which is recorded), this is fine up until now, what I then need is the following
1.> I require the IVR to call the on call engineer and play the voice recording to them, they should then be given the option to either press 1 to accept the call or 2 to reject the call
2.> If the call is accepted obviously connect the caller to the on call engineer
3.> If the call is rejected I need to continue with the rest of the IVR which has some other call flow management in there

I assume that I need to fire off some other context which will call the on call engineer and then merge the 2 channels upon accepting, I'm just not sure how to do this

Any guidance would be greatly appreciate

Cheers



jchuby
Posts: 611
Member Since:
2006-07-20
you can program that all

you can program that all into a dialplan, its probably not even too hard.

but i wont do your work for you...

buy visual dialplan pro and make this.
it doesnt sound so hard to do, you can prob do it with the graphical interface in about an hour.

--

JChuby
Experienced Trixbox Tech for Hire in Greater NYC
Experienced in Remote Tech Support / Custom DialPlan / Assistance As Well
JChubak@gmail.com or PM me on Trixbox.org Forums



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