How to get extension in ring group to start ringing as soon as a call ends

Hi Neil,

1) This is the normal behaviour; if an extension is part of a ring group, it will ring on the next call *after* it goes on-hook. But if a call comes in while it in off hook, and remains unanswered for a while during which the extension becomes on-hook, it will not ring.

2) Yes, use queues.

3) See 2.

FYI, agent timeout is the duration (in seconds) that your agents extension will ring unanswered before a redial (retry) is attempted to reach the agents again. A rerty value is the duration (default 5 seconds) that trixbox will wait before attempting to call your agnts again after the attempt to reach the agents extensions timed out - agent timeout above. The wrap-up time is the 'break' an agent gets after he attends to a call.

Now, assuming you have FreePBX 2.4.x or better:

And assuming, in the simplified example below, that you have five agents on extensions 101 through 105

Add a queue with the following parametres

Queue number: 500
Queue name: main
Static Agents:
101
102
103
104
105
Ring strategy: ringall (this is usually the default value)
Wrap-up time: 0 seconds (this is usually the default value)
Set other options (Failover destination etc) as appropriate.
Submit and apply changes.

With the settings specified above. your agent's phones should start ringing as soon as they disconnect the caller they are dealing with.

Apply similar values to your queue and let us know how it goes.