** PARKING LOT PROBLEM ** version 2.4

Since Call-Pickup is not a operational feature as of yet , the Parking lot is very Inportant---ANY feedback would be greatly appreciated

I have a Clean 2.4 ISO box. No YUM updates since it went on line Jan 3rd. (Only SIP trunks and Linsys SPA FXO Adapters).

I set the Parking Lot through FreePBX to Ext 7000 since all my extensions are four digits. An the Calls get parked in 7001-7009. An everything has been working fine for us as of today.

Can you try setting you Parking lot to the Same length of your extensions or are you using two digit extensions since you are using Extension 70 to Park.?

This is a bug in Asterisk, although a patch was comitted I am not sure if they got it into 1.4.17 or not. Please confiirm which version of Asterisk this is happening on.

Hopefully this fix will make it into their next build then.

Is there anyway to downgrade asterisk to 1.4.13 witout wiping the install

I am using the ISO for the 2.4 base Release it shows;

Asterisk 1.4.16-1 RPM by vc-rpms@voipconsulting.nl, Copyright (C) 1999 - 2007 Digium, Inc. and others.
Created by Mark Spencer

Here we are running 1.4.17-1 RPM by vc-rpms@voipconsulting.nl built by root @ localhost.localdomain on a i686 running Linux on 2008-01-04 08:28:26 UTC

Any idea when the build with the fix for this issue will be released?

{Expletive}, are you kidding me? I have the same problem on a 2.4.0.2 build, went into production today. I thought I had just missed a configuration setting...

This is really going to make my customer (who is migrating from a key system with SLA) really happy--now they can't reliably retrieve calls from another extension. Nice.

I really like tb, but these niggling "little" issues are starting to get to me...

Yep it works on 1.4.16-1 Thanks for that INFO Hows your system running on this version, Hows it configured Pri Fxo etc

Are the instructions posted above by jahyde the ones you used to downgrade to 1.4.16-1?

Kerry, could you maybe have 1.4.16-1 put in the Package Manager repository, or is it just as easy to downgrade via command line?

Any info on when an Asterisk version with the patch fixed will be available?

I have 2 small installs on 2.4.0 + 1.4.16 so far with TDM400 and Sangoma A200 (all fxo). At this point I am still with 2.2x if its gotta have a T1 (2.4 is not ready for T1 in my opinion)

I have the lates 2.4.2 with Asterisk 1.4.17-1 and after some testing I have found the following and am wondering if others see the same. The receptionist has a Aastra 55i with sidecar. In the test I called in and had her try the following ways to park the call.
1. use the softkey I setup for parking to park the call - call parked but it did not say the park location.
2. use the phones transfer key to park the call -> transfer 100 (we use 100 - 105 for parking lot) - again the call parked but no announcement.
3. had her use ## 100 - parked call and announced the location

perhaps those who know more than me can use info.

Mike

While on a call press ## caller hears MOH you hear EXT # dial your park # you hear parked EXT # and it hangs up MARVELOUS

NICE JOB

I used the web interface and set the type for speeddial value of ##70

yours would be like this:

softkey2 type: speeddial
softkey2 label: "Park"
softkey2 value: ##70
softkey2 line: 1
softkey2 states: connected

on my 9113i in the config file
prgkey1 type: speeddial
prgkey1 label: Park
prgkey1 value: ##100 (This is my parking lot number)

see if this works

Keep in mind for this to work you must have the uc&lc T&t (caller&callee) in the General settings Asterisk dialing/outbound commands.

I tested the softkey setup on our receptionists 55i and found the softkey doesn't work but using one of the programable keys does, I don't know if the 480i has programmable keys in the web UI but if it does try setting one of those as a speeddial for ##70. also I have the latest firmware on the 55i.

Hope this helps

lancekoster: Could you be more specific, please? For WHAT to work? Parking? Setting the softkeys to dial "##70#"?

SchlingBlade: What method did you use? Softkey? Manually pressing "##70#"? Pressing Transfer > 70? What model phone?

garnerm: The 480i has only softkeys, not programmable ones.

jahyde: I'm somewhat a noob, but not THAT much of a noob! (No offense taken.)

To reiterate my issue: The programmable softkey will park the call, if set to: asterisk; 70 #, but will not read back the parking lot position. Hitting Xfer > 70 will park the call, but not read back the parking lot position. Hitting ##70# parks the call, and reads the extension number. I would love to set a softkey to park the call using ##70#, but it won't work: Nothing happens if I set a softkey to speeddial or park, with the value as "##70#" will do nothing if pressed during a call.

The ## transfer feature seems to work fine. I always get the extension announced. The Grandstream phones I use (GXP-2000/2020) do not send anything from the speed dials while in call. This seems to somewhat make sense. So I have to manually dial ## (far too quickly for an old guy).

If you transfer using the transfer button on the phone, the transfer to park occurs and the phone hangs up. Asterisk finishes working through the dial macro with a zombie SIP connection. I actually see the extension digits announced after the phone hangs up.

Rev

jahyde:

Yes, that's how I have it setup. What I want to know is if I can set the softkey to dial it as "##70#" instead of "asterisk;70". With "asterisk;70", the parking lot number is not read back when parking the call. When I manually enter "##70" on the keypad, the parking lot number is read. I would like to program a softkey to dial "##70" so that I can hear the parking lot number.

This is an issue with the newest Asterisk version (1.4.17-1). I'm just trying to make it easier for my client to use the parking lot--we've been avoiding it because of this issue.

On both a Grandstream GXV3000 and Linksys SPA942 I take the call, then hit the transfer button on the phone, send it to 70. I literally press "transfer"70"dial" on both phones to park the call. I get the announcement where the call is parked every time.

For the Aastra 480i, you must put the following in your aastra.cfg or the .cfg file for the parking feature to read back your parking lot #:

softkey10 type: speeddial
softkey10 label: "Park"
softkey10 value: "##70#"

Obviously, the softkey10 can be any #, ie softkey2, softkey3, whatever.

I hope this helps someone else...

Jeff

Artie,
I have seen a few posts here and there on your question. One is in an article on presence: http://www.voip-info.org/wiki/view/Asterisk+presence
It sounds like a matter of supplying the hints for the parking extensions. I have not tried this.

Has there been anyone who has figured out this issue? I have two stores with Trixbox 2.4 FreePBX 2.4 and both of them are having issues with not hearing the call park number.

Hi I've spent two days trying to resolve this exact problem (attendant failing to announce parking lot number when a call has been placed on hold).

I don't suppose there are any suggested workarounds for this issue?

I am running the latest Trixbox version 2.8.0.3 (with latest updates applied).

I am experiencing the same issues on our system as well. Fresh install, 2.8.0.3 using asterisk 1.6.0.10. Calls can be transferred to the parking lot but no slot number is announced. Using Grandstream gxp-2000 and linksys wip310. Anyone have any ideas at all???