Trixbox 2.8 - - 50$ Bounty Offered - - No Links to call recordings in Call Monitor

paddy_ot

Posts: 25
Member Since:
2009-08-28

Submitted by paddy_ot on Tue, 05/18/2010 - 2:26am.

Hi Folks,

On my trixbox 2.8 I can record calls no problem and I can see and play all recordings in the /var/spool/asterisk/monitor

However when I go to the Recordings Section and into the the "Call Monitor" section there is a record of the call but no link to the recording.

I have search the internet for similar problems and people have pointed towards the unique ID of the recording not showing up in CDR database.

I was wondering if anyone else had come accross this problem and what the had done to solve it

Thanks

paddy_ot

Posts: 25
Member Since:
2009-08-28

Please Help!

Thu, 05/27/2010 - 3:15am

Hi Folks,

Can anyone please shine some light on this problem I'm so stuck.

I have a Trixbox 2.8 image and each time after the links in Call Monitor disappear I reinstall the image and for a time the icons/links in call monitor work!

Then all of a sudden they just vanish. The only thing I install is the TBM-Backup module. Could this be breaking the Call monitor links?

All calls are recorded fine and I can see them at /var/spool/asterisk/monitor

As you porbably noticed I'm a begginer and help is most appreciated.

Thanks

Astrosmurfer

Posts: 643
Member Since:
2009-12-28

You say that all you are

Thu, 05/27/2010 - 6:14am

You say that all you are installing is TBM-Backup but, are you doing updates? If so, are you updating from the GUI or are you using yum?

I do remember a problem where playback buttons were not showing up for recorded calls, as you describe. If I recall correctly, I found that it had something to do with a change to the file name extension (i.e. .wav versus .WAV) naming behavior.

Look in /var/spool/asterisk/monitor for a recording that is missing the playback buttons. If the file is filename.wav do a

cp filename.wav filename.WAV

or vice versa. If the file is filename.WAV do

cp filename.WAV filename.wav

and see if the buttons appear.

I believe that the problem arose after a yum update but, I did not have time to properly troubleshoot the problem. My quick fix was to re-install the stock 2.8.0.3 and tell them not to update it.

If you can confirm my diagnosis or pinpoint the problem, please post the details back here and consider filing a bug report.

paddy_ot

Posts: 25
Member Since:
2009-08-28

Also noticed that CDR is also not working.

Thu, 05/27/2010 - 8:53am

Hi,

The only thing I updated was the backup module by " yum install tbm-backup" and no other updates.

I tried renaming the the lastest recording from .wav to .WAV but this did help still no show in call monitor

There is no playback button for any of the recordings where there used to be.

I have also noticed that CDR is not working now are these linked.

My asterisk version is Asterisk 1.6.0.10-FONCORE-r40

I read something about recompiling the asterisk add-ons that the links to the mysql database are broken and thats why the recording are not showing in Call Monitor. This could also be true of CDR

I don't fully understand it yet as I only starting on the trixbox path.

Any have any of these problems with Call Monitor and CDR?

paddy_ot

Posts: 25
Member Since:
2009-08-28

Some more info

Thu, 05/27/2010 - 9:15am

Hi ,

Some more details I hope they might help some one pin point the problem:

uname -a
Linux trixbox1.localdomain 2.6.18-128.1.10.el5 #1 SMP Thu May 7 10:39:21 EDT 2009 i686 athlon i386 GNU/Linux

asterisk -v
Asterisk 1.6.0.10-FONCORE-r40,

My "cdr_mysql.conf" file look like this:

[global]
hostname = localhost
dbname=asteriskcdrdb
password = amp109
user = asteriskuser
userfield=1
;port=3306

And my "modules.conf" look like this

I have notice that I have no "cdr.conf" file in /etc/asterisk/ only a "cdr.conf.example"

surely if I have no configuration file setting then it can't work?

Anyone?

Astrosmurfer

Posts: 643
Member Since:
2009-12-28

Minor details...

Thu, 05/27/2010 - 5:39pm

My instructions were to copy, not to rename the files. But, that's a moot point now.

Quote:

I have also noticed that CDR is not working now are these linked.

Yes, your CDR is linked to call monitor recordings.
No, TBM-Backup does not usually break CDR or recording playback.
No, I don't know what you did.
No, cdr.conf is not required.

How much time do you want to spend troubleshooting? I suspect a reinstall will be your best option.

paddy_ot

Posts: 25
Member Since:
2009-08-28

Bump!

Thu, 06/10/2010 - 9:30am

Hi Folks,

I still have no links to call recordings.

Surely I cannot be the only person who's is having this problem?

Thanks.

paddy_ot

Posts: 25
Member Since:
2009-08-28

50$ Bounty offered for solution or Help!

Fri, 06/11/2010 - 9:10am

Hi,

Since there was no help or suggestions forth coming I decided to offer a bounty to anyone who can solve or help me solve my problem.

The Bounty can be paid by paypal

If you have seen this problem before then its a quick 50 bucks......

The problem is that there is no link to the call recordings that already exist in /var/spool/asterisk/monitor in the call monitor section.

Thanks

nttranbao

Posts: 189
Member Since:
2008-02-16

I think it's the CDR php

Sun, 06/13/2010 - 7:38pm

I think it's the CDR php files that cause this problem, since all recordings are put in the right monitor folder, and the ARI can display it right one time.

Possible solution is: copy/overwrite parts or whole content from a working Trixbox.

----------------------
IT/VOIP consultancy, VOIP eStore, Support Forum
Bao Nguyen IT Co., Ltd.
http://www.baonguyen.vn
WE MAKE IT

paddy_ot

Posts: 25
Member Since:
2009-08-28

I think it's the CDR php

Tue, 06/15/2010 - 1:07am

Hi,

I have replaced all the CDRReport files from a vanilla box but unfortunately this has not helped.

Again I made a test call and the recording is created fine but just no link to the recorded file in call monitor.

Also I checked the asteriskcdrdb because I read somewhere that if the "uniqueID" field is not being populated then the links to the recording fail. However the "uniqueID" field is present and correct.

Any ideas?

Thanks.

Astrosmurfer

Posts: 643
Member Since:
2009-12-28

Quote: How much time do you

Tue, 06/15/2010 - 5:23am

Quote:

How much time do you want to spend troubleshooting? I suspect a reinstall will be your best option.

19 days and counting. That's dedication! Or something else.

x_a_v_i_e_r

Posts: 1
Member Since:
2010-06-19

Deleting auto in the name of monitored wavs

Sat, 06/19/2010 - 12:57am

The first Hello.

I'm newbe and I've a similar trouble with Trixbox 2.8.

In my case the file is created normally on /Asterisk/monitor.

I'm surfing google and over Trixbox and finally it seems that if you change the filename wav on /monitor deleting auto (1st part of name (auto-1276..*.wav) it was displayed on CDR Reports and you can acces normally to it.

It seems that is a problem between CDR Report - mysql - and the name created on /monitor.

I'm looking now how to supr this part "auto-" on TB creation wav's name...

I hope some body who makes light on this bug.

Sorry my english.

jrecho

Posts: 82
Member Since:
2007-08-01

Did anyone fix this BUG ?

Sun, 08/01/2010 - 1:58am

I am having the same problem I noticed that all servers including elastix Trixbox and others using FreePbx are having the same problem. We see the calls in the var/spool/asterisk/monitor but int the web interface nothing is there. We can however see the voice mail messages.

This does not make any sense there are so many postings in so many forums about this same issue does any one have a fix for this BUG.

Please advise

www.salesrep.com
www.voip-france.com
www.voipmaroc.com

jimsahm

Posts: 11
Member Since:
2006-11-09

Ditto here... "Reports" link

Sun, 08/01/2010 - 11:13am

Ditto here... "Reports" link under the "PBX Settings" tab also does not work... It lists a red message at the top saying to use the CDR... which works to display a basic call listing, but it does not link to the recorded files... as mentioned above...

Jim

zigg.z

Posts: 56
Member Since:
2009-08-20

Same problem on fresh install of 2.8.0.3

Mon, 08/09/2010 - 4:28pm

I have CDR stating some kind of line something like: "CDR MUST BE ACCESSED THROUGH ASTERISK MANAGEMENT PORTAL" or such, so I cannot see call data reports. I can go to recordings and log into an extension with recorded calls, and there is the play button, but it brings up a dead-end pop-up window that does nothing.
I have found this post
http://fonality.com/trixbox/forums/trixbox-forums/help/trixbox-28...

they claim success there, but I will not be able to prove this for a week or two.

This is definitely not the most *stable* version I have ever installed. This should be treated as a bug.

sbiddle

Posts: 29
Member Since:
2006-07-16

The fix for this is dead

Sat, 09/18/2010 - 3:40pm

The fix for this is dead simple - you need a path in the Recording Location under General Settings.

/var/spool/asterisk/monitor/

bertongbadtrip

Posts: 3
Member Since:
2010-09-21

changing the path in the

Thu, 12/16/2010 - 12:59am

changing the path in the Recording Location (default was /record) into /var/spool/asterisk/monitor/ worked for me.

after i changed the path, the 'play' link finally appeared in the Monitor column.

bertongbadtrip

mahrndt

Posts: 7
Member Since:
2006-06-21

or add link

Thu, 12/16/2010 - 2:29am

or without chaning anything from your default setup:
go into command prompt and at this Link: (copy and push enter)
ln -s /var/spool/asterisk/monitor /var/www/html/maint/cache/monitor

Then it should work.

vitamincypher

Posts: 26
Member Since:
2011-01-03

Thanks!

Tue, 02/08/2011 - 9:15am

mahrndt, you're a genius. Thank you!

Trixbox 2.8 - - 50$ Bounty Offered - - No Links to call recordings in Call Monitor

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