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Want to capture number on softphone(eyebeam/X-lite) in a text box

kaz
Posts: 60
 Member Since:
2006-06-13
Submitted by kaz on Thu, 04/16/2009 - 8:09am.

Hi,
I want to setup an inbound call center with 4 seats, I will use 4 ports FXO card.
I can set it up, no issue. but
I want to get and save the caller number displayed on the screen of softphone. (I means from where the call is coming) and i want to display this number on any local web page or anywhere in my system.
once the number(caller phone number) is displayed in a text box. (in a desktop application) I can run a script to fetch the related record from the database. this is not an issue. i hope i can do it.
but I need help only in getting this number, from where the call is coming. please help me.

Regards,
K@z

‹ 99.5% working trixbox install, weird hard phone issue SIP/TCP instead of SIP/UDP ›

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wtodd
Posts: 339
 Member Since:
2007-04-29
astassistant
Thu, 04/16/2009 - 8:22am

you might have a look at astassistant www.astassistant.com given it has the option to oneclick copy numbers and also do a lookup.


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b14ck
Posts: 773
 Member Since:
2009-03-03
You can check the CDR
Thu, 04/16/2009 - 1:38pm

You can check the CDR reports to get this information :)

--

Randall Degges
Lead Developer, RCI Telecommunications
projectb14ck - http://projectb14ck.org/ - Weblog


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