HUDlite not connecting

daza111
Posts: 14
Member Since:
2008-09-15

Hi there

I have just setup my first trixbox ever. Very cool :)

Anyway, I am having some issue connecting the HUDLite Client. Basically, it will continue to try and connect, but always times out.
This is what I have done so far:
* I have installed hudlite-server v.1.4.32-2
* I have installed tbm-hudadmin v.2.6.1.0-5
* I configure the HUD software on my desktop to connect to extension 200 using:
Username: sip200
Password: (a nice random one in the HUD admin)
Server IP: 10.0.11.33 (The Trixbox Address)
Password: password (Because I read during my troubleshooting research that this was the default server password for HUD)
Server Port: 6600

I then wondered if the server was listening for port 6600
[trixbox1.ait.local hud]# netstat -a
Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 *:6600 *:* LISTEN

I then jumped onto my Windows Desktop CMD:
telnet 10.0.11.33 6600
:HUDserver NOTICE AUTH :*** Looking up your hostname...
:HUDserver NOTICE AUTH :*** Checking Ident
:HUDserver NOTICE AUTH :*** Couldn't look up your hostname
:HUDserver NOTICE AUTH :*** No Ident response

Then a look at ircd....

[trixbox1.ait.local hud]# ps -aux | grep ircd
Warning: bad syntax, perhaps a bogus '-'? See /usr/share/doc/procps-3.2.7/FAQ
ircd 2207 0.0 0.5 15036 10944 ? Ss Sep13 0:00 ircd
root 29626 0.0 0.0 3896 660 pts/0 S+ 20:56 0:00 grep ircd
[trixbox1.ait.local hud]#

[trixbox1.ait.local ~]# ps aux | grep hud
root 8866 0.0 2.4 57136 51708 ? SNs Sep13 1:34 /usr/local/fonality/hud/hudlite-server
root 29447 0.0 0.0 3896 660 pts/0 S+ 20:42 0:00 grep hud
[trixbox1.ait.local ~]# ls /usr/local/fonality/hud
conf hudlite-server logs
[trixbox1.ait.local ~]# ps awx | grep astwatch
29460 pts/0 S+ 0:00 grep astwatch
[trixbox1.ait.local ~]# cd /usr/local/fonality/hud ; nice -n 19 ./hudlite-server `cat auth.cfg`
cat: auth.cfg: No such file or directory
sh: lsof: command not found
[trixbox1.ait.local hud]# ps awx | grep ircd
2207 ? Ss 0:00 ircd
29482 pts/0 S+ 0:00 grep ircd
[trixbox1.ait.local hud]# nice -n 19 ./hudlite-server.new `cat auth.cfg`
cat: auth.cfg: No such file or directory
nice: ./hudlite-server.new: No such file or directory
[trixbox1.ait.local hud]# tail /var/log/ircd/ircd.log
[2008/9/13 13.58] Module m_message.so [version: $Revision: 454 $] loaded at 0x152000
[2008/9/13 13.58] Module m_mode.so [version: $Revision: 33 $] loaded at 0x157000
[2008/9/13 13.58] Module m_nick.so [version: $Revision: 222 $] loaded at 0x15a000
[2008/9/13 13.58] Module m_part.so [version: $Revision: 454 $] loaded at 0x15e000
[2008/9/13 13.58] Module m_quit.so [version: $Revision: 465 $] loaded at 0x189000
[2008/9/13 13.58] Module m_server.so [version: $Revision: 33 $] loaded at 0x160000
[2008/9/13 13.58] Module m_sjoin.so [version: $Revision: 33 $] loaded at 0xfae000
[2008/9/13 13.58] Module m_squit.so [version: $Revision: 33 $] loaded at 0x164000
[2008/9/13 13.58] Server Ready
[2008/9/13 14.23] System clock is running backwards - (1221272622 [trixbox1.ait.local hud]#

I then ran tail /var/log/messages -f whilst starting and stoping ircd in another session

[trixbox1.ait.local ~]# tail /var/log/messages -f
Sep 15 20:06:39 trixbox1 ntpd[2017]: synchronized to 218.185.224.6, stratum 2
Sep 15 20:22:37 trixbox1 NET[27777]: /sbin/dhclient-script : updated /etc/resolv.conf
Sep 15 20:22:39 trixbox1 kernel: ADDRCONF(NETDEV_UP): eth0: link is not ready
Sep 15 20:22:44 trixbox1 kernel: tg3: eth0: Link is up at 1000 Mbps, full duplex.
Sep 15 20:22:44 trixbox1 kernel: tg3: eth0: Flow control is on for TX and on for RX.
Sep 15 20:22:44 trixbox1 kernel: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Sep 15 20:23:37 trixbox1 kernel: ADDRCONF(NETDEV_UP): eth0: link is not ready
Sep 15 20:23:39 trixbox1 kernel: tg3: eth0: Link is up at 1000 Mbps, full duplex.
Sep 15 20:23:39 trixbox1 kernel: tg3: eth0: Flow control is on for TX and on for RX.
Sep 15 20:23:39 trixbox1 kernel: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready

Im at a loss because throughout all of this HUDLite still wont connect.... Any suggestions on how I can get this to work?
p.s, yes I have restarted my computer and the server a few times...

Appreciate your help

Daryl



jahammel68
Posts: 11
Member Since:
2008-09-03
Same issue

I posted a couple weeks ago about what the customer called 'HUD lite locked up' but in actuality it wasn't connecting. At that time, rebooting the trixbox server was the solution, but not a fix. Customer just started complaining about same issue and I am finding the same results as you are - cannot connect, had same results when telnetting to trixbox ip on 6600 from the client. I've rebooted the phone system twice and still no luck. Very unfortunately, I'm weak with trixbox CLI so I try to do most of my troubleshooting in the trixbox gui. I'm stuck with same issue as you, though. I'm assuming you've rebooted the phone system and that didn't help?



Chilling_Silence
Posts: 2
Member Since:
2008-04-26
Same issue also

Ive also got the same issue

Previously working fine, until one day a week or so back it just *stopped*, unsure why?!

Happened for two customers?
Restarted HUDLite Server, same problem
Restarted the whole box, same problem

Ive got monit running which monitors when HUDlite-server stops, but as far as its concerned its still going just fine?!

Suggestions?



netmon1
Posts: 3
Member Since:
2008-11-14
Same

Same problem with the following

HUD Lite: 1.1.1170
Trixbox 2.6.1.13

Tried everything and it won't connect, brand new install



jscheibe
Posts: 4
Member Since:
2008-04-11
same issue here

trixbox CE 2.6.1.13
tbm-hudadmin-2.6.1
hudlite-server-1.4
ircd-hybrid-7.2.1
HUDlite XP client 1.1.1170

Since I'm not aware of other available debugging methods for HUDlite I captured the networking packets with wireshark. It can be downloaded from http://freefilehosting.net/download/424g6 10.200.20.8 is the client and 192.168.1.2 the trixbox/hudlite-server.

Unfortunately I dont know details of the used network protocol to be able to understand whats going on...but hopefully someone here does. Are there other methods to debug the issue? Or even better already known solutions? :)



jscheibe
Posts: 4
Member Since:
2008-04-11
hud login after reboot possible

not sure how long it will work now but I just wanted others to know that after a reboot of the trixbox the hudlite client could connect. amportal restart was NOT enough!

seems to be coded by windows programmers :)



daza111
Posts: 14
Member Since:
2008-09-15
Solution

Hi there

I still have not resolved this issue, but have slightly easier way to get it going instead of rebooting.

Basically, I stop the service for Hud-Lite and restart it, and then it comes right.

HOwever, everytime I reboot the server, the issue occurs again.

Command:

[trixbox1.ait.local hud]# service hudlite-server restart



jahammel68
Posts: 11
Member Since:
2008-09-03
how to get to command line?

Once again - total noob question - I assume you're issuing the command from the command line interface on the trixbox. Can you access that from the GUI? I can log in as maint username and do several things from there. I'll log in and look for accessing CLI so I can issue that command. Thanks for your input and help - customer thanks you, too!



daza111
Posts: 14
Member Since:
2008-09-15
Command Line

Hi there,

Yeah, I did execute the command from a shell interface. I cant see a way to do it from the GUI.
I use Putty to connect to the trixbox command line: http://www.putty.org/

Load that up, and then use the IP Address of the Trixbox server as the hostname and you will need to login using the root username and password.
Once in there, you can execute the command

service hudlite-server restart

Good Luck

-Daryl



netmon1
Posts: 3
Member Since:
2008-11-14
No one able to resolve this

No one able to resolve this issue still? I would love to get this working today so I can test out my Asterisk box since we don't have phones yet. I am trying to do a proof of concept so I can spend some money.



daza111
Posts: 14
Member Since:
2008-09-15
Dont write the whole thing off

Hi Netmon,

Dont get me wrong, its a great product and its really easy to configure to get yourself running.
This is just one of those minor little glitches, but it does work, just needs some slight love.

I adjusted my startup script now, not to start the HUDLITE-SERVER. Once the startup process of the server is complete, I then have an auto script that simply starts the HUDLITE-server, this works fine.

It just seems that if it starts with the other starting processes, it has issues, but when started by itself, all is well.
Yours Sincerely

-Daryl



netmon1
Posts: 3
Member Since:
2008-11-14
no dice, I ran that command

no dice, I ran that command successfully and still can't connect. Username sip200, password secret which is in the hud admin, IP address of server, and password is password. Anything else I can try?



daman
Posts: 32
Member Since:
2006-06-02
I found the issue ... Let me know.

I installed Hudlite-Server for the first time. I installed using PACKAGE menu and used version 1.4.32-1 and also 1.4.32-2. Hudlite did not work. Then I uninstalled and only installed version 1.4.32-1 plus tbm-hudadmin 2.6.1.0-5.

This worked for me using a Mac version of Hudlite client.

Let's Recap

INSTALL ONLY
------------------------
Hudlite-Server 1.4.32-1
tbm-hudadmin 2.6.1.0-5

DO NOT INSTALL
------------------------
Hudlite-Server 1.4.32-2

Please let us know if anyone else get's the same results.



sthomas
Posts: 2
Member Since:
2008-06-12
Thanks daman.

That did the trick. Thanks for the tip.



jhenderson
Posts: 4
Member Since:
2008-11-13
I installed

I installed hudlite-server.i386 and tbm-hudadmin.noarch. all using yum.
I installed the hudclient for xp

I couldnt connect whatsoever, I changed the huduser password still couldnt connect.

I restarted the trixbox and logging into the GUI I got tons of php errors, even in the hudadmin part.

Anyone have this problem?



nolefan66153
Posts: 1
Member Since:
2009-01-31
Cannot reinstall hudlite after removing it

I followed the advice and removed hudlite and hud admin from my system. I get the following error when trying to reinstall. I used the package manager gui and yum from the cmd line and both produced the same results. It's probably a newbie question and a simple yum command is going to fix it.

Loading "fastestmirror" plugin
Loading mirror speeds from cached hostfile
* trixbox: yum.trixbox.org
* trixboxaddons: yum.trixbox.org
Setting up Install Process
Parsing package install arguments
Resolving Dependencies
--> Running transaction check
---> Package tbm-hudadmin.noarch 0:2.6.1.0-5 set to be updated
--> Processing Dependency: hudlite-server > 1.3.1 for package: tbm-hudadmin
--> Running transaction check
---> Package hudlite-server.i686 0:1.4.32-2 set to be updated
--> Finished Dependency Resolution

Dependencies Resolved

Package Arch Version Repository Size

Installing:
tbm-hudadmin noarch 2.6.1.0-5 trixbox 127 k
Installing for dependencies:
hudlite-server i686 1.4.32-2 trixbox 2.8 M

Transaction Summary

Install 2 Package(s)
Update 0 Package(s)
Remove 0 Package(s)

Total download size: 2.9 M
Downloading Packages:
Running rpm_check_debug
Running Transaction Test
Finished Transaction Test
Transaction Test Succeeded
Running Transaction
0:shutting down hudlite-server...
error reading information on service hudlite-server: No such file or directory
error: %pre(hudlite-server-1.4.32-2.i686) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping hudlite-server-1.4.32-2
Installing: tbm-hudadmin ######################### [2/2]Already a manager entry for HUD Server.
/etc/asterisk/hud/users.xml moved to /etc/asterisk/hud/users.xml.old

Installed: tbm-hudadmin.noarch 0:2.6.1.0-5
Dependency Installed: hudlite-server.i686 0:1.4.32-2
Complete!



viziouz
Posts: 2
Member Since:
2008-01-10
Solved

I Had this issue to, try to restart ircd service using this command

#service ircd restart
then
#service hudlite-server restart

It worked for me. My version is 1.4.32-1

Regards.



brandilton
Posts: 14
Member Since:
2009-01-15
my fix

for my the issue was that perl 5.8.8 was installed and the files that hudlite server needs were no longer where it was looking (/usr/lib/perl5/5.8.5 and /usr/lib/perl5/vendor_perl/5.8.5).

I just grabbed those folders from a fresh install and copied to my live install then ran service hudlite-server restart

that was it for me.



shawngg
Posts: 3
Member Since:
2007-10-20
I have this same issue with the Hudlite client connecting.

I cant seem to get my hud client to connect. I noticed in the hud admin section of the web UI It is not showing any user name its just blank and there is not field to click in to set one either.

Im running

hudlite-server hudlite-server backend for HUDlite 1.4.32-1
With
tbm-hudadmin tbm - HUD admin 2.6.1.0-5
The web interface says that the server is not running so I started there.
When I try to start the service I says failed.

# service hudlite-server restart
Shutting down hudlite-server:                              [FAILED]
Starting hudlite-server:                                   [FAILED]

Looking a netstat -rn  I see the following.. 


# netstat -an | grep LISTEN
tcp        0      0 0.0.0.0:6600                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:3306                0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:11211             0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:5038                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:111                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:10000               0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:979                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:21                  0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:631               0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:25                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:4445                0.0.0.0:*                   LISTEN
tcp        0      0 :::80                       :::*                        LISTEN
tcp        0      0 :::22                       :::*                        LISTEN
tcp        0      0 :::443                      :::*                        LISTEN

I wonder if the service has been told what interfaces to listen on. I see 0.0.0.0 for addresses. I was expecting a * or an actual address.

I have tried several reboots and also removed the software and reinstalled using both the web based UI and CLI using yum

I had this working at one time.. then left trix box because I was curious of another solution and quickly found my way back. After this install I was not able to get my hud-lite server client working.

I Dont believe I did anything different this time around.

Any help would be greatly appreciated.



SkykingOH
Posts: 9541
Member Since:
2007-12-17
Shawngg - Please use the

Shawngg -

Take a look at your last post I cleaned it up.

Please use the code tags when posting to make it easy for everyone to read. Compete instructions on how to format messages can be obtained by clicking the input format link below the reply box.

HUDLite uses an IRC server for communication. You can see if it is running with command 'service ircd status'.

--

Scott

aka "Skyking"



shawngg
Posts: 3
Member Since:
2007-10-20
hows this?

Sorry about the format. It appears to be running.

# service ircd status
ircd (pid 3305) is running...

Like That?



ericb
Posts: 3
Member Since:
2010-01-06
Resolution for me

I had same issue HudLite would not connect, not even after reboots. I executed the package via the hudadmin.noarch package and this installs Hudlite-Server 1.4.32-1, hudlite-server-1.4.32-2 & tbm-hudadmin 2.6.1.0-5. Trixbox shows HUD Server running my Hudlite wont connect to the Hud server, WTF!! I looked at HudLite.org and found that the ircd (Internet Relay Chat Server) service has to be installed on the Trixbox as well for the hudlite application to communicate with the server. I checked my installed packages and found that the ircd hybrid did not get installed. I installed ircd-hybrid 7.2.1-1 and executed command service ircd start and you can guess what happens next. HUD LITE CONNECTED?

Just check and make sure you have the service ircd running on your trixbox, if you get service unrecognized; then install the package via the web gui.



f.leemorris
Posts: 2
Member Since:
2009-09-07
Hud server wont start

I have basically the same issues as above. However i have done everything that has been posted but I am waundering if it iss my version of TB. I really don't need all the functions that HUD provids I just need a reliable "Click to dial from outlook App". If there is anything out there less complicated than HUD please fill me in.



solstars
Posts: 57
Member Since:
2009-07-23
HUD many times has problems

HUD many times has problems because of the default hosts file being malformed.

Each line of the hosts file consists of three entries separated by the TAB character. Something like this: (replace the ---tab--- with an actual press of the tab key when editing /etc/hosts file)

127.0.0.1---tab---trixbox1.localdomain---tab---trixbox1
127.0.0.1---tab---localhost.localdomain---tab---localhost

If you are new to this, you can edit the hosts file by typing nano /etc/hosts from the linux command line.

Save the file and reboot your Trixbox (restarting the HUD server usually doesn't work). This should fix the majority of those who still don't work after trying everything else.



riedere
Posts: 19
Member Since:
2006-07-02
Cannot install hudlite-server-1.4.32-1

Uninstalled first hudlite-server-1.4.32-2 (Problems Client does not connecting server)
and then try to install ...1
Result:
Total download size: 2.8 M
Downloading Packages:
Running rpm_check_debug
Running Transaction Test
Finished Transaction Test
Transaction Test Succeeded
Running Transaction
0:shutting down hudlite-server...
error reading information on service hudlite-server: No such file or directory
error: %pre(hudlite-server-1.4.32-1.i386) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping hudlite-server-1.4.32-1

Installed: hudlite-server.i386 0:1.4.32-1
Complete!

But is not installed ...
What to do (system is in Use)?
Thanks Erich

--

Erich Rieder
Prodecor SWISS KMU Software
www.prodecor.ch



neological
Posts: 1
Member Since:
2010-02-01
hudlite-server and ircd up, still no connection from hudlite/win

Hi,

another one with similar problems:

the hud server and ircd are both up, I can connect to the ircd from remote using an irc client and I can see messages being sent by hud, for example in the #call_action channel.

However, the HUDlite client (windows 7) still doesn't want to connect.



solstars
Posts: 57
Member Since:
2009-07-23
Erich, Reboot and try

Erich,

Reboot and try installing again. I had the same problem and rebooting allowed for a fresh install of HUD server..



frandile
Posts: 8
Member Since:
2010-03-18
Hudlite-Server 1.4.32-1

Hello
i just setup my new Trixbox, i cant not find Hudlite-Server 1.4.32-1, i really need it.
Thank you.



daza111
Posts: 14
Member Since:
2008-09-15
Packages

You can click on the packagaes list in the admin section of the trixbox administration page for your new installation.

Once the packages list has loaded, use ctrl + f and type HUD.
You will find it.

You could alos try installing it from command line using yum install Hudlite-Server or something.
-Daryl



ridingboot
Posts: 21
Member Since:
2008-01-07
HUD LITE does not connect on some PC's

Hello I have a strange situation.
The HUD Server is running and on Computer with WIndows XP is Connecting, one other with WIN / is connecting too. But 4 others with WIndows 7 Or Vista do not connect even the same settings (except) the Extension.

What Firewall or MIcrosoft administrater tool does attack this ? any ideas ?

Thanks



gavilanz
Posts: 1
Member Since:
2010-07-17
A Solution maybe?

Hello All!

Im a newbbie to trixbox, (just downloaded, set up the test VM, and here we are!), an got here for
this very issue with the following config.

CentOS 5.5
TrixBox 2.8.0.4
Asterisk 1.6.0.26-FONCORE-r78 built by root @ revisor.trixbox.com on a i686 running Linux

I´ve found a SOLUTION that worked for me, here is the web:

http://zero.biossd.com/?p=72

Some parts of it, are in spanish, (sometimes being a 3rd world native has advantages :-P), but the steps to the solution are very clear. Anyway if anybody need help with the language, don´t hesitate to ask me.

Thanks

PS: Amazed with trixbox...kickass product!

Patricio G.
Binnaris IT Consulting
Buenos Aires, Argentina
www.binnaris.com

--

Patricio G.
Binnaris IT Consulting
Buenos Aires, Argentina
www.binnaris.com



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