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Status not updating

jstumbo
Posts: 39
 Member Since:
2008-08-30
Submitted by jstumbo on Mon, 09/22/2008 - 1:08pm.

I have trixbox 2.6.1. We are using HUDlite 1.1.1170.

I have configured several people and I do not seem to get reliable status of the people listed in HUDlite. If I launch HUDlite on my computer and log in, it will show me the status of all the people currently logged in. If a person logs in after I am connected, their status does not change from disconnected to available. If they make a call, or receive a call, their status changes, but when they are finished with the call, they go back to the disconnected status. On their version of HUDlite, it shows all the correct status' of all the users that logged on before them. If I exit HUDlite and then start it up again, then I see his status as online.

This also happens when a person closes down their X-Lite phone and HUDlite, the status does not change from Available to disconnected. They continue to show as being connected.

Anyone have any idea what is going on? Am I missing some configuration that would cause updates? It updates the different call statuses, but not the difference from being disconnected to being connected.

Thanks,
Jim

‹ HUD light not showing any information. License Structure for HUD 3 ›

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kiril
Posts: 55
 Member Since:
2008-09-10
Me the same issue - status
Tue, 09/23/2008 - 5:26am

Me the same issue - status not updated.
Some strange thing : when I download the HUD Lite the web page says "HUDlite Client 2.1" with the link http://www.hudlite.org/uploads/hud-lite-2.1.1.1170.exe, but ones installed its shows HUDlite 1.1.1170??


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mdr6273
Posts: 10
 Member Since:
2008-09-24
me three
Sat, 09/27/2008 - 9:52pm

certainly we're not the only ones with this issue. I'm not even sure where to look.. Strange about the version number thing too. Same here on both counts.


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WeBoat
Posts: 56
 Member Since:
2006-07-17
Ditto here. Just installed
Sun, 09/28/2008 - 2:25pm

Ditto here. Just installed HudLite. Not correct at all. We are thinking about call center, but wanted to test hudlite first and if this is any indication on how it works, it's not so good. Seems to update at a varying time schedule.


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JRayfield
Posts: 38
 Member Since:
2008-04-20
I've noticed the same
Mon, 09/29/2008 - 7:22am

I've noticed the same problem here....no updates when an extension changes status.

John Rayfield, Jr.


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shanevanj
Posts: 18
 Member Since:
2007-01-27
Are fonality serious about thier product....
Thu, 10/16/2008 - 4:35am

This is a common issue here and is worse since the last update (trixbox) - I wonder if they cannot respond to us on this problem, how will it be with a new version ??

---
Shane - ITIL Process geek who loves Trixbox

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---
Shane - ITIL Process geek who loves Trixbox


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miahac
Posts: 107
 Member Since:
2007-01-04
ditto
Tue, 10/21/2008 - 1:34pm

ditto

--

We host servers and websites locally in our own Downtown Wichita data center
Wichita Data Centers - Kansas Hosting


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Cotolez
Posts: 4
 Member Since:
2008-08-10
Same problem. Any solution?
Fri, 12/19/2008 - 3:50am

I've noticed the same problem too.
Is anybody that is taking care of this issue???


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