Call forwarding unconditional

kspare
Posts: 673
Member Since:
2007-02-16

Customer brought something odd to my attention today.

They have people on call and they call forward their phone to their cell phone. Works fine.

The problem is when they can't answer the phone call the call reverts back to their office voicemail instead of the call continually ringing at the other side.

Any ideas?



onecomms
Posts: 289
Member Since:
2006-10-26
Try using the follow-me

Try using the follow-me feature in freepbx instead.

That way you can configure each extension to go to a mobile after first trying the internal extension, and set a destination (such as voicemail) on time-out.

--

_________________________________
Andy Thompson
1comms
http://www.1comms.co.uk
sales@1comms.co.uk



kspare
Posts: 673
Member Since:
2007-02-16
I could, but if I'm having

I could, but if I'm having them do a *72 to set the unconditional call forward, it should do exactly that.



philippel
Posts: 700
Member Since:
2006-05-31
kspare, problem is the way

kspare,
problem is the way the FreePBX dialplan treats CF calls. In it's current implementation the phone will ring for the ringtime specified for the extension or the system default otherwise. After that, it will end the call and go to voicemail. This is 'controversial' in that some schools of thought say 'if you call forward, it should go there and never come back' while others say ' it should simply use that as the number to ring but continue to honor the other settings (ringtime) and then continue on as always. Neither one is right or wrong, but the current mode is how it has always been so changing it would be a feature request, a setting that made the system act differently either overall or per extension. There are ways around this but can be tricky. You can set a very high ringtime, but have the phone itself redirect the call to voicemail after a shorter time with some phones. This results in CF calls ringging much longer, but if not forwarded, the phone itself can create a much shorter ring before failing over to voicemail. That solution does get fairly 'complicated' to administer though.
You could consider asking TB to implement the above described feature and then submit it back to FreePBX for inclusion in a future release:-) (and of course put it in our feature request bug tracker so the thought does not get lost when we are reviewing features)

--

Philippe Lindheimer, FreePBX® Project Leader
http://freepbx.org - #freepbx on irc.freenode.net
http://freepbx.org/forums - The FreePBX® Forum
OTTS Training - Apr 27-29, Huntsville, AL



Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.