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On-demand Queue Recording

sultanj18
Posts: 18
 Member Since:
2008-03-14
Submitted by sultanj18 on Wed, 06/03/2009 - 4:01pm.

Ok, am I missing something? Or is there no way to on-demand (or on demand) record incoming queue calls?

We have option *1 enabled and working with all other call situations, and it works great. But for our purposes, most of the calls we receive are incoming Queue calls to agents, and this is PRECISELY where we need to record calls! - and not every single call every single time which IS possible right now. I see https://issues.asterisk.org/view.php?id=10185 THIS patch, but we're really not interested in recompiling asterisk right now. Does anyone know of another way to do this?

‹ Trixbox installation Where to place trixbox? On site, or at a Datacenter? ›

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b14ck
Posts: 773
 Member Since:
2009-03-03
What version of trixbox are
Wed, 06/03/2009 - 4:09pm

What version of trixbox are you using? This should work just fine. You can't record calls when they are in the queue, you can only record them once an agent has picked up the call. Recording works on a per-extension basis only.

--

Randall Degges
Lead Developer, RCI Telecommunications
projectb14ck - http://projectb14ck.org/ - Weblog


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sultanj18
Posts: 18
 Member Since:
2008-03-14
Trixbox 2.6.1, but 'system
Thu, 06/04/2009 - 6:14am

Trixbox 2.6.1, but 'system status' version says 2.6.2.2
FreePBX 2.4.1.1
Asterisk 1.4.20

Under the Queues settings in FreePBX, for "Call Recording" it only has the options "No", "wav49", "wav", and "gsm". Any setting other than "no" turns on recording for every call every agent gets. And correct, we're not trying to record anything 'in the queue' - only AFTER the agent receives the call. Like I said, all other situations work for on-demand recording with option *1 --- all dialed out calls, and all incoming 'direct' calls (if the caller dialed a specific extension). Was this a change in just the most recent versions of FreePBX or Trixbox 2.6.2.2?


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sultanj18
Posts: 18
 Member Since:
2008-03-14
Bump. Anyone?
Fri, 06/05/2009 - 12:54pm

Bump. Anyone?


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