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Extension won't release

aswihart
Posts: 25
 Member Since:
2006-12-15
Submitted by aswihart on Mon, 06/09/2008 - 9:38am.

I recently have noticed an issue with one of my Trixboxes. Basically, I have two extensions that won't release when they are physically hung-up. In FOP they still show that they are connected and a reboot of the phone does not clear up the status. In the Asterisk CLI using the sip show channels command I see that these two extensions are listed. One of the phones is a Grandstream GXP2000 and the other device is a Cyberdata paging gateway. I am not seeing this problem with the other 35 extensions that I have on this Trixbox. I am running Trixbox 2.23 with Asterisk 1.2.22.

Does anyone know what is causing this or how to fix the issue or at least how to make them release the channel?

Thanks,

Andrew

‹ Occasional Beeping Free G729&G723 Codecs ›

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jades
Posts: 2340
 Member Since:
2006-11-26
I believe that is an
Mon, 06/09/2008 - 9:48am

I believe that is an asterisk bug

Update asterisk:

yum update asterisk -y

--

Joseph Ades
josephades1_at_gmail_dot_com
(212) 937-4299


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aswihart
Posts: 25
 Member Since:
2006-12-15
didn't work
Mon, 06/09/2008 - 10:27am

I updated to the latest version in package manager 1.2.26.1 svn rev 79171, but it did not solve the issue.


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SkykingOH
Posts: 9538
 Member Since:
2007-12-17
I would do a SIP debug of
Mon, 06/09/2008 - 4:19pm

I would do a SIP debug of the cyberdata device.

First turn off all other console messages with set verbose 0, then sip debug peer

You should see a SIP bye message from Asterisk to the Cyberdata device.

Capture this data and email it to Cyberdata and ask them why the device is ignoring the bye message.

Be sure to turn off sip debuging by issueing a sip no debug command.

Scott

--

Scott

aka "Skyking"


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