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hangup delay with Asterisk!!!!

jqtang
Posts: 12
 Member Since:
2010-01-08
Submitted by jqtang on Sun, 03/21/2010 - 1:36pm.

Hi,

I am having problem with hangup delays. If someone is calling me from outside and hang up the phone, Asterisk will keep ringing until someone picks the phone up and close it. Why is that?

Thank you

Regards,
Jqtang

‹ Two ISDN lines - Outbound ID problem Noise on remote side ›


Astrosmurfer
Posts: 643
 Member Since:
2009-12-28
How are they getting to
Sun, 03/21/2010 - 3:54pm

How are they getting to Asterisk from the outside? What is the inbound route? Does the call come in through a SIP trunk, a TDM card, a SIP/TDM gateway?

My guess is that you are using a gateway and have not properly configured supervision but, it's just a guess. We need to know how the call gets to Asterisk.



joshpatten
Posts: 733
 Member Since:
2007-01-20
I've seen this problem
Sun, 03/21/2010 - 5:30pm

I've seen this problem before and it's related to queues. Never got it fixed though. It was in Asterisk 1.2/trixbox pro I saw this issue.



krayt3ch
Posts: 160
 Member Since:
2009-07-28
i think i had this issue a
Sun, 03/21/2010 - 5:51pm

i think i had this issue a while back with a clients machine.

if your using a queue, set the Retry to "0". im not sure if this is the correct fix, but it worked for me :)



jqtang
Posts: 12
 Member Since:
2010-01-08
I am new...
Mon, 03/22/2010 - 2:35am

Hi,

The information i have is that, they installed "Sangoma RA200 Additional Remora & BackPlane2" and "Sangoma Analog Card with Echo Canceller A200 PClex". I am basically new to this company and training on Trixbox were not provided.

Astrosmurfer, how do I know how the calls get into Asterisk?

karyt3ch, where do you change the setting?

thank you

Regards,

Jqtang



Astrosmurfer
Posts: 643
 Member Since:
2009-12-28
The devices that you are
Mon, 03/22/2010 - 5:19am

The devices that you are describing are TDM cards.
In Asterisk, all calls come in via a trunk of some kind. Looking at your trunks will tell you what kind of connections you have, IAX, SIP, DAHDI, etc.

Your problem is not what I had guessed.



jqtang
Posts: 12
 Member Since:
2010-01-08
you are the pro
Mon, 03/22/2010 - 9:23am

Hi

hei...you are good. With only this limited information, you know what's the problem.

I just looked into my trunks. It is showing,

Outbound Dial Prefix: ****
Zap Identifier: g0

others were left blank.

By the way, we are using SIP account.

Thanks

Jqtang



marc.sangoma
Posts: 373
 Member Since:
2008-04-08
Hi, Step 7 at
Tue, 03/23/2010 - 7:01am

Hi,

Step 7 at http://wiki.sangoma.com/wanpipe-linux-asterisk-debugging#analog_d... has full details on hangup detection. If this does not resolve your issue then please find out from your telco what type of hangup detection they are using. Then send an email into techdesk@Sangoma.com with full details.

--

Marc



jqtang
Posts: 12
 Member Since:
2010-01-08
I have solved my hang up
Thu, 03/25/2010 - 5:44am

I have solved my hang up delay problem.

Basically, If you are staying in UK.

Call up BT on 0800800154 and talk to one of their technician and ask them to change your Disconnect Clear Time (DCT/CPC) to 800ms.

Thanks for the help marc.sangoma.



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