Is there a feature or module that would allow me to generate a "hold time" report for some support queues in my system?
 
Hold Time Report
Submitted by beunique on Tue, 05/19/2009 - 12:08pm.
This should get you what you
Tue, 05/19/2009 - 2:55pm
This should get you what you want
If you don't know your way around Linux I have installed this software at several client sites and they love it.
--
Scott
aka "Skyking"
 
Member Since:
2008-09-26