In order to streamline the bug fixing process I am going to outline exactly how to report a bug so that we can fix it quickly. First of, only report bugs or feature requests, do not ask for tech support in a bug report. We will simply close those bugs and tell you to post in the forums.
If the suspected bug is in FreePBX, please go to freepbx.org and report the bug directly to them, this way their development team will see the bug and can fix it.
If you are this far and still feel you have a bug, here are the 3 pieces of information every bug needs to have in it.
Subject
Please make this short and to the point (e.g. Nothing is showing in packages)
A Summary
Write a brief summary that explains the issue (e.g. When you go to the packages module, the page is blank)
Steps to recreate the bug
This is VERY important as a bug may require a specific set of steps for it to be reproducible. During our testing we may do something slightly different and not see the bug. The following is an example:
Go to trixbox dashboard
Click on [Switch] link
Login with username and password
Click on Packages link
We really appreciate the bugs we are getting and the better the bug report is, the fast we can reproduce a bug and issue a fix. Once a bug has been fixed internally, we will change the status to "tested staging" so you know it should be fixed in the next build. Once we publish the bug fix we will then close the ticket.
Member Since:
2006-05-31