I am using TB CE, Kernel Version 2.6.18-128.1.10.el5 (SMP). I am having issues with queue ringing options, as well as toggling availability. I can log several agents into a queue, and when called, the ringall option does work, however, none of the options I am after such as RoundRobin & LongestIdle do not work, the caller just sits in the queue. Also, I do not see an option to toggle available or unavailable from the queue, only login and logout codes. Any and all help on this matter would be appreciated.
Problems with Queue Ringing Options
Submitted by drumz on Mon, 08/30/2010 - 6:30pm.
No ideas, but I do have the
Mon, 09/20/2010 - 10:11am
No ideas, but I do have the same problem that you are describing.
Have a call queue setup with agents statically signed into it. Ringall strategy works, but any other ringing strategy only results in the call sitting in the queue.
I am using Trixbox 2.8.0.4. Anybody figure this one out yet?
Brad
I gave up....
Tue, 09/21/2010 - 3:31pm
I gave up and called Trixbox about the issue. I had to purchase support credits to even get to a live human being to be told that this is a "known issue with this version". I was also told that this functionality does exist in 2.6.2.3. They were kind enough to not charge me for the call since it was a known issue, but I never would have wasted money on credits to begin with if there was a list of known bugs or a changelog that showed what has been broken that was publicly available...
I will follow up with results from 2.6 once I have a chance to test it out.
It works!
Tue, 09/21/2010 - 6:56pm
Member Since:
2010-07-01