Routing by caller ID not working.

rrichiez

Posts: 566
Member Since:
2006-12-07

Submitted by rrichiez on Mon, 08/30/2010 - 6:54am.

I have three inbound routes and they look like this

Office
and/any DID --> extension 101
347517XXXX/any DID --> Extension 102
643517XXXX/any DID --> Extension 103

Every time a call comes in using the 347 or 643 number it goes to extension 101 as if the dial routing plan was not there.....

Any one has a clue? Please help.

rrichiez

bubbapcguy

Posts: 3774
Member Since:
2006-06-02

posting

Mon, 08/30/2010 - 8:28am

You need to put up a snippet of the log (using pastebin) of an inbound call so we can see if the inbound CID is correct

rrichiez

Posts: 566
Member Since:
2006-12-07

Okay this is my pastebin it

Mon, 08/30/2010 - 7:19pm

Okay this is my pastebin
it keeps on going to extension 205

when i have it like this in the inbound route

Home
180995795XX / any CID

This number 180995795XX doesnt even appear in the pastebin

in the trunk

Trunk NameDescriptive Name for this Trunk:Codetel
Outbound Caller ID: 80995795XX
and its in zap : 2

please help

thanks

rrichiez

Posts: 566
Member Since:
2006-12-07

Aug solved it

Tue, 08/31/2010 - 4:41pm

ahhh... there is a zap caller did feature just entered the did there and it worked thanks anyway....

rrichiez

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