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TB Pro Call Quality Alerts

eighty21
Posts: 5
 Member Since:
2010-01-05
Submitted by eighty21 on Thu, 03/10/2011 - 10:16am.

We get continual Call Quality Alerts from our TB Pro unit, even in the middle of the night. We are having what seems to be call chop and dead air on our outbound calls, but not much on inbound calls. Any ideas on what could be the problem and fix?
Could this be an infrastructure issue with cabling, switches, or power? We get a bunch of the alerts during the day but also in the middle of the night when there is noone in the office.

TB Pro appliance onsite
Polycom IP 550 series phones
bandwidth.com service

Thanks,
Ken

‹ Using a script to toggle the day/night mode to desired position Trixbox 2.8.04 Upgrade Suggestions ›


nzkef
Posts: 171
 Member Since:
2007-12-11
If your outbound calls are
Thu, 03/10/2011 - 2:28pm

If your outbound calls are over SIP, then leave a traceroute going over a prolonged period. Check the ping and packet loss print outs.

To do a traceroute type the following once you have SSH'd onto your server:

mtr xxx.xxx.xxx.xxx

where xxx is the IP address of your SIP provider.

Are your inbound calls over the same service?

Kevin



eighty21
Posts: 5
 Member Since:
2010-01-05
Ok, will do. Outbound and
Thu, 03/10/2011 - 2:32pm

Ok, will do.
Outbound and Inbound both run through Bandwidth.com.



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