I have one court I need to dial frequently.
It has an IVR without any default option. Either you enter a tone or you spend your entire life in IVR purgatory, listening to the same message loop over and over again.
DTMF signals from my Trixbox system aren't working with the court's system... But this is the ONLY place I'm having problems with.
Here's the screwy part- If I call the court from my home or cell, then DTMF works fine.
Any clues?
Thanks, as always.
This is a small issue overall, but an important one for my business. We are required to call the court several times a day, and yesterday we nearly missed a crucial deadline because the Trixbox touch-tone signal was not recognized by the court's system. If there is some setting that could fix it, it would sure help us to find out what to do.
Thanks (as always).
Hefp?!...
You didn't say if dialing on TDM Trunk or SIP/IAX - But
try adding toneduration=200 to zapata.conf in the [channels] section. Then reload. Attempt call. If it works, good - if not add 50 (250) and so on until happy
Bart
Bart Fisher
Innovative Communications
http://www.icpage.com
Just thought I'd relist this one... I'm having a devil of a time becuase it is really necessary to call this court pretty frequently. We're using the fax line directly with a K-mart phone for now as a work-around, but I'd really like to be able to have all of my people be able to dial out on the Trixbox SIP trunks from their desk extensions.
Thanks.
It's looking like I'm SOL in dealing with this latest Trixbox problem....
Can somebody who knows at least confirm this for me?
So what do you hear if you dial your cell over the SIP trunk. Does the DTMF sound OK?
I had the same problem. What are you using for phones? ATA's or IP phones. I had to set my phones to in-band signaling in order for touch tones to reach certain IVRs. Try that first.
I am using SIP trunks, Grandstream GXP-2000 phones and my DTMF sounds and works OK on every other phone system but the court's system. It's a funky problem.
This is going to be difficult for you to diagnose. The DTMF from the Grandstream phone may not be as good as it should be. If the DTMF sounds OK then you need to look at frequency and level. You need a spectrum analyser to be sure that the tone generators are exactly the right frequency. You will also need to check what the level (volume) of the DTMF is. It may be that the DTMF is too soft by the time it gets to the court's IVR. Perhaps try with a different phone - say a softphone to see if it is the phone. Good luck.
I have this same issue. I have been shooting from the hip trying to solve it.
There are several configuration areas.
The Grandstream phone has settings for sending the DMTF tone,
in audio, via RTP(RFC2833) and via SIP INFO.
This seems to make sense (except I have not yet researched what RTP is ) . Like a lot of things it sounds like there is more than one way to get the DMTF sent, the phone or Asterisk .
I get Bart's comment to set toneduration=200 but only IF the system is set up for Asterisk to do the DTMF. (and also in this case only if the call goes out via zap not voip trunk)
What I believe is happening is that there are multiple tones or the tones are too long because on a few IVR systems the number is read back to me and invariably there are repeated digits. ie.. I want extension 204 and the remote IVR says something like "you dialed 222044 is that correct?" I find the kludge is to press the button on the phone VERY quickly which works occasionally.
Perhaps someone could suggest the best way to set this up so that only the phone sends a short duration or only the Asterisk box and what is preferred
Very many thanks
Charles
I had the same issue before. The IVR would not transfer to the extension as desired. What happened was that I had several codecs installed and trixbox might automatically negotiate a codec with the incoming party which was not supported in my trixbox. For example g729. What I did to resolve the DTMF issue is to use only ulaw, inband etc. That eliminated the DTMF issue and the IVR will transfer to the correct extension without any problem.
Copyright © 2011 Fonality
Fonality and trixbox are trademarks of Fonality. Trademark Policy. Privacy Policy.
Asterisk is a trademark of Digium, Inc. Fonality and trixbox are not affiliated with, nor endorsed by Digium, Inc.
Member Since:
2007-03-19