2 x 7940 - One works, One Doesn't ??? Help Please

What firmware is on the phones?

What trixbox version are you running?

Do you have option 66 and 150 set in your DHCP server?

For that matter, are you using DHCP on the phones or Static?

Did you do a factory reset on the phones?

Did you go into SETTINGS/Network Configuration on the phones and change them to Alternate TFTP? (#32)

If so, did you enter the TFTP address? (#7)

Maybe we should add them to our sig!

--

What firmware is on the phones?

What trixbox version are you running?

Do you have option 66 and 150 set in your DHCP server?

For that matter, are you using DHCP on the phones or Static?

Did you do a factory reset on the phones?

Did you go into SETTINGS/Network Configuration on the phones and change them to Alternate TFTP? (#32)

If so, did you enter the TFTP address? (#7)

Did you run setup-cisco?

Did you update the global settings to reflect the correct firmware version?

Randy Eubanks FtOCC
United Tech Team

one thing i did notice though is that the phone doesn't respond to ping requests like the other one does.

nat is currently set to no on the extension

config file

# Cisco SIP Configuration

phone_label: "Name"
time_zone: "-6"
proxy_emergency: "192.168.0.100"
proxy_emergency_port: "5060"
proxy_backup: "192.168.0.100"
proxy_backup_port: "5060"
outbound_proxy: "192.168.0.100"
nat_enable: "0"
services_url: "http://192.168.0.100/xmlservices/index.php"
directory_url: "http://192.168.0.100/xmlservices/PhoneDirectory.php"
logo_url: "http://192.168.0.100/cisco/bmp/trixbox.bmp"
line1_name: "1001"
line1_shortname: "1001"
line1_displayname: "1001"
line1_password: "pass"
proxy1_address: "192.168.0.100"
proxy1_port: "5060"
line2_name: "UNPROVISIONED"
line2_shortname: "UNPROVISIONED"
line2_displayname: "UNPROVISIONED"
line2_password: "UNPROVISIONED"
line3_name: "UNPROVISIONED"
line3_shortname: "UNPROVISIONED"
line3_displayname: "UNPROVISIONED"
line3_password: "UNPROVISIONED"
line4_name: "UNPROVISIONED"
line4_shortname: "UNPROVISIONED"
line4_displayname: "UNPROVISIONED"
line4_password: "UNPROVISIONED"
line5_name: "UNPROVISIONED"
line5_shortname: "UNPROVISIONED"
line5_displayname: "UNPROVISIONED"
line5_password: "UNPROVISIONED"
line6_name: "UNPROVISIONED"
line6_shortname: "UNPROVISIONED"
line6_displayname: "UNPROVISIONED"
line6_password: "UNPROVISIONED"
line1_authname: "1001"
line2_authname: "UNPROVISIONED"
line3_authname: "UNPROVISIONED"
line4_authname: "UNPROVISIONED"
line5_authname: "UNPROVISIONED"
line6_authname: "UNPROVISIONED"

xmldeafult.cnf

<Default> 
<callManagerGroup> 
    <members>  
       <member priority="0">  
          <callManager>  
             <ports>  
                <ethernetPhonePort>2000</ethernetPhonePort>  
                <mgcpPorts>  
                   <listen>2427</listen>  
                   <keepAlive>2428</keepAlive>  
                </mgcpPorts>  
             </ports>  
             <processNodeName></processNodeName>  
          </callManager>  
       </member>  
    </members>  
 </callManagerGroup>  
<loadInformation8 model="IP Phone 7940">P0S3-08-10-00</loadInformation8>  
<loadInformation7 model="IP Phone 7960">P0S3-08-10-00</loadInformation7> 
<loadInformation6 model="IP Phone 7970">SIP70.8-4-1SR2S</loadInformation6>   *** identifies the filename to LOAD (SIP70.8-0-3S.loads) 
<authenticationURL></authenticationURL>  
<directoryURL></directoryURL>  
<idleURL></idleURL>  
<informationURL></informationURL>  
<messagesURL></messagesURL>  
<servicesURL></servicesURL>  
</Default> 

sipdefault.cnf

# Image Version
image_version: "P0S3-08-10-00"

# Proxy Server
proxy1_address: "192.168.0.100"
proxy2_address: ""
proxy3_address: "" 
proxy4_address: ""
proxy5_address: ""
proxy6_address: ""
 
# Proxy Server Port (default - 5060)
proxy1_port:"5060"
proxy2_port:""
proxy3_port:""
proxy4_port:""
proxy5_port:""
proxy6_port:""

# Emergency Proxy info
proxy_emergency: "192.168.0.100"
proxy_emergency_port: "5060"

# Backup Proxy info
proxy_backup: "192.168.0.100"
proxy_backup_port: "5060"
 
# Outbound Proxy info
outbound_proxy: "192.168.0.100"
outbound_proxy_port: "5060"
 
# NAT/Firewall Traversal
nat_enable: "0"
nat_address: "192.168.0.100"
voip_control_port: "5061"
start_media_port: "16384"
end_media_port:  "32766"
nat_received_processing: "1"

# Proxy Registration (0-disable (default), 1-enable)
proxy_register: "1"
 
# Phone Registration Expiration [1-3932100 sec] (Default - 3600)
timer_register_expires: "3600"
 
# Codec for media stream (g711ulaw (default), g711alaw, g729)
preferred_codec: "g711ulaw"
 
# TOS bits in media stream [0-5] (Default - 5)
tos_media: "5"

# Enable VAD (0-disable (default), 1-enable)
enable_vad: "0"
 
# Allow for the bridge on a 3way call to join remaining parties upon hangup
cnf_join_enable: "1"     ; 0-Disabled, 1-Enabled (default)
 
# Allow Transfer to be completed while target phone is still ringing
semi_attended_transfer: "0"   ; 0-Disabled, 1-Enabled (default)
 
# Telnet Level (enable or disable the ability to telnet into this phone 
telnet_level: "2"      ; 0-Disabled (default), 1-Enabled, 2-Privileged

# Inband DTMF Settings (0-disable, 1-enable (default))
dtmf_inband: "1"
 
# Out of band DTMF Settings (none-disable, avt-avt enable (default), avt_always - always avt )
dtmf_outofband: "0"
 
# DTMF dB Level Settings (1-6dB down, 2-3db down, 3-nominal (default), 4-3db up, 5-6dB up)
dtmf_db_level: "3"
 
# SIP Timers
timer_t1: "500"                   ; Default 500 msec
timer_t2: "4000"                  ; Default 4 sec
sip_retx: "10"                     ; Default 11
sip_invite_retx: "6"               ; Default 7
timer_invite_expires: "180"        ; Default 180 sec
 
# Setting for Message speeddial to UOne box
messages_uri: "*97"

#*********  Release 2 new config parameters **********
 
# TFTP Phone Specific Configuration File Directory
tftp_cfg_dir: "./"
 
# Time Server
sntp_mode: "unicast"
sntp_server: "192.168.0.100"
time_zone: "CST"
dst_offset: "1"
dst_start_month: "Mar"
dst_start_day: ""
dst_start_day_of_week: "Sun"
dst_start_week_of_month: "2"
dst_start_time: "02"
dst_stop_month: "Nov"
dst_stop_day: ""
dst_stop_day_of_week: "Sunday"
dst_stop_week_of_month: "1"
dst_stop_time: "2"
dst_auto_adjust: "1"
 
# Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control)
dnd_control: "0"                  ; Default 0 (Do Not Disturb feature is off)
 
# Caller ID Blocking (0-disabled, 1-enabled, 2-disabled no user control, 3-enabled no user control)
callerid_blocking: "0"            ; Default 0 (Disable sending all calls as anonymous)
 
# Anonymous Call Blocking (0-disbaled, 1-enabled, 2-disabled no user control, 3-enabled no user control)
anonymous_call_block: "0"         ; Default 0 (Disable blocking of anonymous calls)
 
# Call Waiting (0-disabled, 1-enabled, 2-disabled with no user control, 3-enabled with no user control)
call_waiting: "1"                 ; Default 1 (Call Waiting enabled)

# DTMF AVT Payload (Dynamic payload range for AVT tones - 96-127)
dtmf_avt_payload: "100"           ; Default 100
 
# XML file that specifies the dialplan desired
dial_template: "dialplan"

# Network Media Type (auto, full100, full10, half100, half10)
network_media_type: "auto"

#Autocompletion During Dial (0-off, 1-on [default])
autocomplete: "1"

#Time Format (0-12hr, 1-24hr [default])
time_format_24hr: "0"

# URL for external Phone Services
services_url: "http://192.168.0.100/xmlservices/index.php"

# URL for external Directory location
directory_url: "http://192.168.0.100/xmlservices/PhoneDirectory.php"

# URL for branding logo
logo_url: "http://192.168.0.100/cisco/bmp/trixbox.bmp"

After i factory defaulted it. it started doing some communciation here is what it is saying. why is it still trying to load this P003-08-6-00.sbn it isn't anywhere in the config???

Nov 17 11:50:52 trixbox1.localdomain atftpd[26764.-1208288368]: Serving ./SIP001BD4C63877.cnf to 192.168.0.102:50388
Nov 17 11:50:52 trixbox1.localdomain atftpd[26764.-1208288368]: Serving P0S3-08-10-00.loads to 192.168.0.102:50389
Nov 17 11:50:53 trixbox1.localdomain atftpd[26764.-1208288368]: Serving P003-08-6-00.sbn to 192.168.0.102:50390
Nov 17 11:52:39 trixbox1.localdomain atftpd[26764.-1208288368]: Serving CTLSEP001BD4C63877.tlv to 192.168.0.102:50186
Nov 17 11:52:39 trixbox1.localdomain atftpd[26764.-1208288368]: Serving SEP001BD4C63877.cnf.xml to 192.168.0.102:50187
Nov 17 11:52:39 trixbox1.localdomain atftpd[26764.-1208288368]: Serving SIP001BD4C63877.cnf to 192.168.0.102:50188
Nov 17 11:52:39 trixbox1.localdomain atftpd[26764.-1208288368]: Serving SIPDefault.cnf to 192.168.0.102:50189

Fixed. in OS79XX.TXT changed from P0S3-08-10-00 to P003-08-10-00. Must have changed it on accident. and secondly on the extension qualify was set to "no" i changed it to yes and it fixed it.

I hate when that happens. Known good and tested cables are always a good thing to have.

Also, I don't know your setup but just so you and everyone else knows...

DO NOT FLASH PHONES USING POE/INLINE POWER! It's very possible that the phone will reset itself in the middle of the flash process and corrupt the firmware load. (not always in an unrecoverable way, but why take the chance.) I've had a few Cisco phones that worked perfectly using a power brick but would reboot in the middle of a powerup when on Inline Power. (Constantly and consistantly. The guy I got them from hadn't bothered to try them on a power brick and deemed them worthless based on plugging them into an old C3524-PWR.)

I updated them to a newer firmware and the problem went away. My cousin was happy to get more dirt cheap phones for his office.