We have Cisco 7940 and 7960 phones. Right now if I pick up the phone and start to dial another number and a call comes in, what I dial goes away and I either have to pick up another line and start dialing again or answer the call. Is there away to avoid this? I get lots of complaints from people that are trying to dial out and keep getting interrupted.
Thanks
If you have multiple lines configured on those cisco phones, if they try hitting a second line key to dial out and they get interrupted, the interruption should come in on line key 1. Pressing line key 2 again, should allow them to continue dialing the number assuming the dialplan doesn't time out on what they've dialed so far and try to send it as is before they switch back.
-Larry
MulderLR
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