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Strange Cisco 7960 problem

blackboxcc
Posts: 26
 Member Since:
2006-06-20
Submitted by blackboxcc on Wed, 07/05/2006 - 11:34am.

Hi all, I've been having a heck of a time getting this Cisco 7960 to talk to asterisk, and I figured I'd toss a line out and see if anybody here can shed some light on this situation.

There are two problems (which are probably related):

First, once the phone is set up to TFTP down its configuration files, it does so (I can verify that the server sends them out), and then promptly reboots itself with no error message. It will repeat this loop indefinitely.

If I remove the configuration files, the phone boots just fine, and I can manually configure it with the SIP proxy address, SIP username, and SIP password, tell it to register with the SIP proxy, and reboot it. It will come up with the phone icon with the little "x" indicating that registration has failed, but according to the SIP proxy it never even tries.

Has anybody else seen this mode of failure? Is it possible that our phone is broken?

We're running release POS3-08-2, but we had the same problem with the earlier version that came installed on the phone.

Any suggestions would be of great assistance.

-lars

‹ Call Pickup or Shared Appearances Cisco 7960 firmware revisions- what's ok and what's not ok? ›

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Coeus
Posts: 14
 Member Since:
2006-06-21
Re: Strange Cisco 7960 problem
Wed, 07/05/2006 - 10:02am

It sounds like you may have something mis-configured in your tftp boot files. After you remove the files and boot the phone without tftp, is it the same version firmware as the one in your tftp directory?

I had a similar problem getting my upgrade to 8.02 because of a mis-config. Make sure your OS79XX.TXT file says P003-08-2-00 and your SIPDefault.cnf file says image_version: "P0S3-08-2-00"


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blackboxcc
Posts: 26
 Member Since:
2006-06-20
Re: Strange Cisco 7960 problem
Wed, 07/05/2006 - 11:34am

BINGO! You hit the nail on the head with that one.

I had the image_version field filled it with "P003-08-02-00", (the bootloader image) rather than "P0S3-08-2-00" (the SIP application image).

Thanks a million.

-lars

Quote:
Coeus wrote:
It sounds like you may have something mis-configured in your tftp boot files. After you remove the files and boot the phone without tftp, is it the same version firmware as the one in your tftp directory?

I had a similar problem getting my upgrade to 8.02 because of a mis-config. Make sure your OS79XX.TXT file says P003-08-2-00 and your SIPDefault.cnf file says image_version: "P0S3-08-2-00"


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drummer_7a
Posts: 4
 Member Since:
2008-08-12
im new at this guys, im
Tue, 08/12/2008 - 10:22am

im new at this guys, im having the exact same problem, my 7960 is forever in the boot cycle and i have the 8.2 version as spoken about here. how do i fix this as you mentioned, can you tell me step by step. also does anyone have a cisco firmware newer than 8.2 that i can get from them? id like to upgrade but dont know how to get the firmware seeing as how cisco offers no support for these phones without contract. thanks


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SkykingOH
Posts: 9538
 Member Since:
2007-12-17
The contract is only $7.00
Tue, 08/12/2008 - 6:30pm

The contract is only $7.00 from CDW. The Cisco page over at voip-inf.org has complete steps on how to get it working.

--

Scott

aka "Skyking"


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drummer_7a
Posts: 4
 Member Since:
2008-08-12
thanks Scott, i'll check it
Tue, 08/12/2008 - 8:38pm

thanks Scott, i'll check it out. PS> what is CDW. im really new at this. are you saying i shouldnt give up my 7960 just yer for a Linksys SPA962? hmmm... ok well here is my MSN (in PM) if you want to talk me through it. im willing to pay someone to get this working for me if need be. i really would perfer the cisco phone over the Linksys


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SkykingOH
Posts: 9538
 Member Since:
2007-12-17
I am very slammed, I wish I
Tue, 08/12/2008 - 9:50pm

I am very slammed, I wish I could help you. You mentioned in your PM that the phone is not for Asterisk so I would be of very little help.

I also am rubbed the wrong way that you would monopolize the already scant resources here trying to get help with a non-trixbox/Asterisk issue.

I have updated the phones using tftpd32 on a windows however I need the phone in front of me.

There is no question of the quality pf the Cisco phone over the Linksys.

As far as CDW goes I though everyone on the planet had heard of Computer Discount Warehouse www.cdw.com but then again I was talking to a lady this afternoon that never heard of Cisco, she asked me what kind of engineers they need at Cisco. Turns out she was thinking of Sysco a large food service company in the midwest. I told here I engineered the ketchup dispensers and she left me alone.

--

Scott

aka "Skyking"


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drummer_7a
Posts: 4
 Member Since:
2008-08-12
it is ast, and it is open source
Tue, 08/12/2008 - 10:31pm

it is open source, hosted PBX witha company. we dont have the ability to run our own because we are a small office. i am looking to hav my Cisco phone running the new firmware because i think there is amis config judging by what others have put. I also am not a programmer and it seems like there is alot to upgrading the firmware, its not a push button fix, and i have no idea how to do this. so if you or others could help that would be great.


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drummer_7a
Posts: 4
 Member Since:
2008-08-12
...
Wed, 08/13/2008 - 7:26am

so with all the missing files from here http://www.asteriskguru.com/tutorials/cisco_7960_ip_phone_configu...

and me being a complete newB and not knowing how to make my own config files can anyone send me the ones that worked for them. id like to put on v 8.6 as i think this would solve my phones continual loop and the issue i have when i call out it says calling (OUT INV) but then again i am not sure, so here i come for guidance


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