Hi,
We have been testing Trixbox CE since version 2.2.
IVR always work perfectly.
Is there a bug in Trixbox CE 2.4? IVR is no longer working. Greeting message won't play and no response to key input.
We even did a brand new 2.4 ISO install on new hard drives, still encounter the same problem.
Anybody out there experience this?
Trixbox CE version: 2.4
FreePBX: 2.3
4 port analog card by Digium
VoicePulse VOIP for outgoing ongoing
Any pointer will be greatly appreciated.
Jay
Cannot replicate the problem here.
Kerry Garrison
http://www.VoipStore.com - http://3cxbook.com
(888) VOIPSTORE - (888) 864-7786
We have several 2.4 machines running and have not seen this problem. So you may have another problem. I would check the mdsum for your download to make sure you got a good download.
On the message...what format is it in? (Because mp3 currently is not supported in 2.4.)
We did a direct greeting recording via a phone extension. So didn't use MP3 upload.
We could hear the greeting from FreePBX console, but can't hear it when we link it to IVR.
We also did a new install today (new download of latest ISO image), still experience same issue.
Incoming calls to direct phone extensions are all working perfectly.
Just IVR still not able to answer the calls.
Trixbox version 2.4
FreePBX : 2.4
Analog card by Digium
Any hint will be greatly appreciated!!!
Jay
I have the same problem. I've tried Follow Me to force the incoming call to IVR, and it will not play. However if I dial 7777# it plays.
Did Jay ever resolve problem?
Harold
Harold
I noticed this problem during a test upgrade from 2.2 to 2.4.
our process works like this:
Call comes into, hits a queue, if no one is in the queue it fails over to our ivr, it shows going to the ivr but nothing actually plays and it defaults to the ivr failover.
However if someone is in the queue and doesn't answer the phone it goes to the ivr properly...
I'm not sure if this is related to old files coming to a new system, i'm going to test this out on 2.6 tomorrow.
Any resolution to this? It's driving me crazy.
7777 works just fine but dialing in through voicepulse (my provider) IVR does not work. But if I redirect to an extension it plays through voicepulse just fine.
Dave
I have same problem with fresh install 2.6.0.5, the IVR can only recognize built in recordings. when you create second IVR link to the first all greetings are working fine.
We had a functional IVR working for quite some time, but it broke down so we installed the latest version of tb. Now our IVR is all broke and stuff! :) Any help would be greatly appreciated!
I am having the same problem. Any hints or pointers anybody can provide?
Same here. 2.6.2.2
I have the same problem with 2.6.2.2. I guess this is one problem we all cannot find answers to. i posted this problem on a new forum yesterday but the responses just came to a dead end.
Please if someone out there has a solution, please help. thanks
I looked all night. Everywhere. Couldn't find solution to same problem. Finally went to general setting and enabledchecked for updates and it worked. It fixed it i can now use my ivr, disa and all oither, before i could only set to ring groups or extensions. Using Trixbox 2.8.0.2. Hopefully it helps.
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