Caller ID Name Prefix Disappears When Adding Anouncement

answeronewv
Posts: 1
Member Since:
2010-08-01

The Caller ID Name prefix disappears when I add an announcement to either a Ring Group or a Queue. Without an announcement I see the callers # prefixed by the Caller ID Name Prefix. When adding the announcement it See the Caller's Name and # on the display but no Caller ID Name prefix.

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Brian