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getting sipgate incoming calls working

just1sip
Posts: 3
 Member Since:
2010-07-30
Submitted by just1sip on Fri, 07/30/2010 - 6:39am.

I have set up a sipgate account and encountered an issue that many others have: Outgoing calls work fine, incoming calls do not.

The trunk shows registered and online.

I am using X-Lite softphones and I can call from extension to extension fine. 7777 test call routes correctly.

As a troubleshooting step, if I configure X-lite to connect directly to sipgate, it can send and receive calls just fine.

When I go on to the sipgate website and look at 'connected devices' it is showing my test X-Lite installation along with Asterisk. However it shows Asterisk with my internal ip address:

1. Device
Name: Asterisk PBX 1.6.0.26-FONCORE-r78
IP address: 192.168.0.9
UDP port: 5060

2. Device
Name: X-Lite release 1104o stamp 56125
IP address: 75.164.170.206
UDP port: 32184

It looks to me like the address being reported could be the issue. I'm not sure if that is true and I don't know how to alter it. Any assistance would be appreciated.

‹ Round Robin Calls Dropped Intermittently when going to IVR. ›


obeliks
Posts: 877
 Member Since:
2010-03-14
This question came up only
Fri, 07/30/2010 - 6:57am

This question came up only about 100 times this week.

http://fonality.com/trixbox/forums/trixbox-forums/help/sipgeneral...



just1sip
Posts: 3
 Member Since:
2010-07-30
thanks for your reply, I
Fri, 07/30/2010 - 1:19pm

thanks for your reply,

I added the below to the sip_general_custom.conf

nat=yes
externip=just1sip.dyndns.org
externrefresh=120
localnet=192.168.0.0/255.255.255.0

the good news: sipgate's website now reflects the correct external ip.
the bad news: still no success with incoming calls.

not sure which direction to look next.



stechnique
Posts: 733
 Member Since:
2008-02-21
Use externhost and not
Fri, 07/30/2010 - 5:43pm

Use externhost and not externip for a hostname.



truefocus
Posts: 104
 Member Since:
2007-04-25
Sipgate trunk settings
Tue, 08/03/2010 - 6:19am

Peer Details

context=from-pstn
dtmfmode=rfc2833
fromdomain=sipgate.com
fromuser=100xxxxxx
host=sipgate.com
insecure=very
nat=yes
qualify=yes
secret=password
type=friend
username=100xxxxxx
User Context: 415XXXXXXX (*this is my DID)

User Details

context=from-trunk
dtmfmode=info
insecure=very
secret=password

Register String
100xxxxxx:password@sipgate.com/415XXXXXXX

Save and reload..

When done create a Inbound Route with DID number: 4157XXXXXXX (*use your own DID)

save reload and your done, this worked for me.
Incoming calls work fine.



just1sip
Posts: 3
 Member Since:
2010-07-30
The combination of the above
Tue, 08/03/2010 - 7:31am

The combination of the above recommendations seems to have worked for me.

Thank you all very much.

Sounds like the NAT configuration information belongs in the FAQ. . .



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