Queue Agent's extension never rings..

Hi,

I have the same problem exactly: calls, diverts, etc works - blast doesn't. I see the same issue here:

http://www.trixbox.org/forums/trixbox-pro/trixbox-pro-help/blast-...

Where it was resolved for a few people, but on the 'remote' side, with no info on the solution itself. It would be nice to know how to fix this.

var\log\asterisk\messages:
Dec 5 08:57:09 VERBOSE[4883] logger.c: -- SIP/000682066F0D-084c3638 is ringing
Dec 5 08:57:30 VERBOSE[4883] logger.c: -- Nobody picked up in 20000 ms
Dec 5 08:57:30 VERBOSE[4883] logger.c: -- Executing Queue("Zap/3-1", "blast|tT|||20") in new stack
Dec 5 08:57:30 VERBOSE[4883] logger.c: -- Started music on hold, class 'default', on channel 'Zap/3-1'
Dec 5 08:57:30 NOTICE[4883] chan_local.c: No such extension/context 202@blasthandling creating local channel
Dec 5 08:57:30 NOTICE[4883] chan_local.c: No such extension/context 201@blasthandling creating local channel
Dec 5 08:57:30 NOTICE[4883] chan_local.c: No such extension/context 203@blasthandling creating local channel

SP,

Once you provide your server ID, we can check this out for you.

pcguy-za, we've performed a sync of configuration files which should have resolved this. We've also gotten to the root of a syncing problem and have resolved it! That should prevent this in the future.

Let us know if you have any questions.

Thanks,
samy

Hi,

Thx for the response - our accnt is 110539

Other issues which I have picked up which may or may not be related:

1) digium wildcard initially detected 4 active ports when in fact on 1-3 are occupied - so after updating settings each time I have to manually go into zap conf files and remove references to port 4. or asterisk doesn't run.

2) No hudlite. /usr/local/fonality doesn't exist.

pcguy-za,

HUDlite server has been installed, and verified as working. Let us know if you have any further issues with it.

Ben

Hi pcguy,

We just performed an upgrade tonight which was probably related to this error during the roll-out. I tried just a minute ago and couldn't reproduce this -- you should be good!

The "Server Name" under the settings page is just a label to help identify your server (in case you have multiples.)

With the latest release that we rolled out tonight, you can now go to Options->cards and click on "Advanced Mode". This allows you to adjust zaptel and zapata directly, thus it will remain changed on both our side and your side so that it won't come back (unless you perform a re-detection of cards.)

Regarding HUD, PM me your password and we'll verify that it's the same. Also, are you connecting from the same LAN? I have verified the HUD server is running on your system.

Thanks,
samy

Hi - Have you been able to check my HUD password that I PM'd you on the 11th?

I do have same issue with my new TB Pro CCE (NFR) installation. I have a created a queue, added two active agents to the queue, created a submenu saying 'go to MYqueue after setting the ID to 'Mymenu'', added a virtual extension 2222 to forward the call to MYMenu...

Nothing works.. when i call 2222 i get "the person @ extension 2222 is on the.......blah" . from the Virtual number all other kind of other forwarding works fine..

Can anyone support me in this issue.. I think this may need a fix, or a well guided documentation (atleast for resellers).

Regards

Hi Samy - thanks for the FAQ link.

The solution was in the remote access section about Port 6600 being open. The HUD client installed with port 5060 set as the default and I had'nt thought that it would be anything else.

Set it to 6600 and it went in immediately.

Thankis for the help
\
David